Sales Support Analyst

Do you have strong interpersonal skills and ability to build relationships with internal stakeholders? Do you also have experience in healthcare technology with proficiency in Salesforce? Then this is the team for you.

As a Sales Support Analyst within the Client Service Delivery team at JPMorganChase and InstaMed, you will play a crucial role in assisting the sales team to meet revenue goals by ensuring a smooth client onboarding process. You will balance client needs with firm policies, demonstrating excellent attention to detail and clear communication to provide an outstanding customer experience.

Job responsibilities

• Support Sales and Account Management teams in achieving annual revenue targets.
• Develop a thorough understanding of InstaMed solutions, products, and processes.
• Collaborate with internal and customer stakeholders, including C-suite executives, to complete enrollment materials.
• Review, submit, and initiate contracts for underwriting and implementation.
• Manage maintenance tasks for incoming account requests.
• Resolve customer escalations and provide timely updates to stakeholders.
• Maintain accurate documentation of all relevant activities.

Required qualifications, skills and capabilities

• Strong interpersonal skills and ability to build relationships with internal stakeholders.
• Creative problem-solving skills and the ability to think strategically.
• Quick learner with the ability to articulate InstaMed’s value proposition.
• Sound judgment in setting expectations and managing sensitive situations.
• Excellent organizational skills for managing daily tasks and follow-ups.
• Experience in a customer-facing role.

Preferred qualifications, skills and capabilities

• Experience in healthcare technology.
• Proficiency with Salesforce.
• Bachelor’s degree or higher.