Sales Support Coordinator

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a motivated DOC Support Generalist to join our Commercial Sales team. In this role, you will be responsible for providing tactical and administrative support to Iron Mountain Internal Customers throughout the opportunity lifecycle, enabling opportunities to move to revenue.

You'll be joining a dynamic team dedicated to streamlining sales operations and ensuring sales representatives have the information and support they need to succeed.

What You'll Do

In this role, you will:

• Lead the day-to-day coordination and triage of requests related to DOC Support, ensuring timely and effective tactical and administrative support for internal customers.
• Collaborate effectively with Sales, Account Management, Commercial, and country teams to conduct research, compile reports (including contracts, pricing, and invoices), and provide regular status updates on open opportunities.
• Ensure compliance with defined processes, procedures, and service level agreements (SLAs), proactively identifying and escalating process breakdowns to contribute to continuous improvement.

What You'll Bring

The ideal candidate will have:

• A University Degree in a relevant field.
• Mandatory fluency in English and proven experience in Customer Care or Sales Support .
• Strong knowledge of and proven ability to use Microsoft Excel and Power Point , including importing, consolidating, and analyzing customer and sales data.
• Exceptional Organizational Skills and Attention to Detail , including the proven ability in prioritization, time management, and problem-solving to manage multiple concurrent service level agreements (SLAs).

What We Offer

At Iron Mountain, we are committed to supporting our employees' personal and professional lives. Discover what awaits you:

• Competitive compensation and benefits aligned with the experience.
• Flexible work options/alternative work options (such as remote/hybrid work where applicable) to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth within a global organization.