Sales support Engineer

Job Purpose

The primary purpose of the Sales Support Engineer role is to support the sales team by providing technical expertise and assistance throughout the sales process. This includes understanding and addressing customer needs , preparing technical proposals , and ensuring the effective presentation and demonstration of the company’s products and services . By leveraging technical knowledge and interpersonal skills , the Sales Support Engineer helps to bridge the gap between customer requirements and the company’s offerings , ultimately contributing to customer satisfaction and the achievement of sales targets (KSA customers , and other countries under LSA) .

Job Context

The role will be based in Saudi. To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by LSA management team and by the Sales Department.

Responsibilities

• Meet Sales Targets for the LE business.
• Data Collection and Analysis: Collate and analyze data using preset tools, methods, and formats. Involves working independently.
• Advanced and Predictive Analytics: Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.
• Insights and Reporting: Contribute to the preparation of various data and analytics reports.
• Business Performance Metrics: Develop and monitor standard business performance metrics within the organization's established systems to deliver required insights for decision making.
• Customer Relationship Management (CRM) Data: Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Circulate the forms for issuing new customer codes and credit notes.
• Circulate and update Monthly Sales Forecast
• Update Yearly Sales Budget and Medium Term Plan
• Assists / supports all sales team members for all day to day sales activities
• Assists / Coordinates with Tendering Engineer for preparation of tender / prequalification documents for utilities & Technical Submittals when required.
• Document filing as per ISO standards
• Handing over Sales Orders including all required documentation to contracts
• Issue inspection calls to customers in coordination with the sales team
• Follow up for inspection whenever required
• Distribute the inspection MOMs to customers and internally
• Supporting the marketing manager with the delivery of global and local marketing campaigns
• Assists Marketing Manager for Exhibit participation
• Liaise with the Global Marketing Team to ensure timely response to their queries.

Minimum Qualification

• Bachelor’s Degree Electrical or Mechanical Engineering

Job-Specific Skills

• Good skills in Microsoft Outlook, Word & Excel
• Strategic Sales and Business Development
• Customer Management and Operations
• Meticulous with tenders and quotes
• Develop and maintain effective relationships with key internal and external stakeholders
• Good Command in English & Arabic language
• Strong Entrepreneurial Skills, Focus on Delivery, Team and Business Development, Structured Thinking

Responsibilities:
1) Data Collection and Analysis: Collate and analyze data using preset tools, methods, and formats. Involves working independently.
2) Advanced and Predictive Analytics: Support interpretation of advanced and predictive analytics data, using specialized software tools and functionalities.
3) Insights and Reporting: Contribute to the preparation of various data and analytics reports.
4) Information and Business Advice: Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring issues to others where necessary for interpretation of policy.
5) Business Performance Metrics: Develop and monitor standard business performance metrics within the organization's established systems to deliver required insights for decision making.
6) Sales: Deliver mostly routine sales support services.
7) Customer Relationship Management (CRM) Data: Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
8) Incentive Program Design: Support the design and delivery of employee incentive programs; provide relevant financial, operational, and business performance analyses; investigate and analyze external practices.
9) Operational Compliance: Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
10) Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Educational Requirements: Bachelor's Degree or Equivalent Level

General Experience Requirement: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Managerial Experience Requirement: Very limited (0 to 3 months)

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.