Sales Support Executive

Job Description – Sales Support Executive

Position: Sales Support Executive

Department: Sales

Location: Al Khawaneej, Dubai

Reports to: Sales Manager

Role Summary

The Sales Support Executive is responsible for providing operational, administrative, and customer service support to the Sales Team. This role ensures smooth coordination between clients, logistics, and the sales department, while maintaining high service standards and timely execution of tasks.

---

Key Responsibilities

1. Payment Follow-up

Regularly follow up with customers for pending payments.

Coordinate with the Finance team for updating collections.

Ensure timely submission of invoices and payment documents.

2. Cheque Collection

Coordinate and schedule cheque pickups from clients.

Maintain proper documentation and handover to Finance.

Ensure accuracy and timely deposit of collected cheques.

3. Sample Submission

Arrange and submit product samples to clients as requested.

Track sample requests and ensure timely delivery.

Collect feedback from clients and update the Sales team.

4. After-Sales Service Coordination

Respond to customer queries and complaints promptly.

Coordinate with service engineers or suppliers for support.

Follow up to ensure issues are resolved within agreed timelines.

5. Urgent Deliveries

Arrange and coordinate urgent deliveries with the logistics team.

Monitor delivery status and keep clients updated.

Ensure accuracy in the delivery of items as per client requirements.

---

Additional Responsibilities

Maintain client records and documentation.

Prepare basic sales reports as required.

Support the Sales Team in day-to-day activities.

Ensure excellent customer service and relationship management.

---

Skills & Requirements

Strong communication and follow-up skills.

Good coordination and time management abilities.

Basic knowledge of sales processes and customer service.

Proficiency in MS Office (Excel, Word).

Valid UAE driving license (if required for cheque/sample collection).

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month