Sales Support & Operations Specialist

We are seeking a highly organized and proactive Sales Support & Operations Specialist to join our team. The ideal candidate will have prior experience supporting sales and operations functions, preferably for US-based clients or international markets. You will be responsible for managing order processing, shipping logistics, inventory inquiries, client communications, and ensuring a smooth workflow between sales and operations teams. The candidate must be detail-oriented, efficient, and capable of handling multiple responsibilities in a fast-paced environment.

Must Haves

• Proven experience in sales support, operations, or a related role.
• Strong organizational skills with the ability to handle multiple tasks and meet deadlines.
• Excellent written and verbal English communication.
• Proficiency in Microsoft Office Suite (especially Excel) and order processing systems.
• Attention to detail and problem-solving mindset.
• Ability to communicate professionally with clients and internal teams.

Preferred Skills

• Experience with shipping coordination, invoice reconciliation, and logistics management.
• Familiarity with inventory management systems.
• Knowledge of supply chain processes and international shipping practices.

Responsibilities

• Order Processing: Process customer orders accurately and promptly. Verify pricing, inventory availability, and shipping requirements. Communicate with customers to confirm order details and provide updates.
• Shipping & Logistics: Arrange and coordinate shipments to meet delivery deadlines. Liaise with carriers and logistics partners for cost-effective and timely solutions. Reconcile shipping invoices and resolve discrepancies.
• Inventory Management: Monitor stock levels, respond to inquiries about inventory, and provide low-stock alerts to relevant teams.
• Customer Support & Communication: Provide timely and professional responses to customer inquiries, including product details, pricing, and delivery timelines. Prepare quotes based on customer requirements.
• Records & Reporting: Maintain accurate records of orders, shipping, and customer interactions. Prepare routine reports on order status, shipping costs, and customer feedback.
• Process Improvement: Contribute to initiatives to enhance operational efficiency and customer experience.

Other Details

• Job Location: Shahrah-e-Faisal, PECHS, Karachi
• Job Timings: Evening to night shift following US - EST

Job Type: Full-time

Work Location: In person