Sales Territory Manager

Role Purpose:

Drive sales growth within an assigned territory by acquiring new customers, developing existing accounts, and supporting DHL’s market leadership.

Key Responsibilities:

Customer & Territory Management

• Represent DHL professionally and deliver a strong customer experience.
• Develop and maintain relationships with customers across your territory.
• Handle customer inquiries and coordinate with internal teams when support is needed.
• Manage a customer portfolio and drive revenue growth across all DHL services.

Sales Development

• Build and maintain a pipeline of prospects and secure new business opportunities.
• Prepare customer agreements and ensure pricing and profitability guidelines are met.
• Review customer performance regularly and take corrective actions when needed.
• Execute a structured call cycle and territory plan to meet sales and productivity targets.

Performance & Issue Resolution

• Monitor customer satisfaction and address service concerns quickly.
• Ensure accurate customer information is updated in sales systems.
• Support retention by taking ownership of problems that may put business at risk.

Qualifications

• Bachelor’s degree.
• 3–5 years of field sales experience.
• Strong selling, negotiation, and communication skills.
• Ability to work under pressure and manage time effectively.
• Customer-focused, target-driven, and commercially aware.
• Experience in logistics/express industry is an advantage.