Salesforce Administrator

Job purpose:

Responsible for supporting Sales, Community, and Marketing departments in Hyde Park Developments with their system requirements and implementing necessary changes into Salesforce of products.

Key Accountabilities:

• Configure standard Salesforce functionality (objects, fields, page layouts, validation rules, workflows,)
• Customize Lightning components and page layouts to enhance user experience
• Perform data imports, updates, and exports using tools like Data Loader or Data Import Wizard
• Ensure data integrity and cleanliness through regular audits and deduplication processes
• Design and implement automation using flows, process builders, workflow rules, and approval processes
• Create, manage, and deactivate users, roles, profiles, and permission sets
• Maintain user access rights in line with security policies
• Maintain and update automation in response to business changes
• Create and maintain custom reports and dashboards for various business units
• Provide insights and analytics support to end-users and management
• Manage configuration changes and deployment using sandboxes
• Coordinate with developers and stakeholders on release schedules and system testing
• Monitor system performance and troubleshoot issues
• Coordinate with Salesforce support for bug resolution and platform updates
• Provide user training and create documentation (manuals)
• Serve as the first line of support for user issues and system inquiries
• Ensure compliance with internal policies and data protection regulations
• Monitor and manage data visibility and sharing rules
• Track Salesforce licenses and manage third-party apps and integrations
• Liaise with Salesforce Account Executives for renewals or upgrades
• Granting user access and permission changes based on defined roles
• Implementing minor configuration changes and updates
• Creating standard reports, dashboards, and automation logic
• Implementing significant changes in process automation
• Integrating with external applications or APIs
• Changes that may affect data models or impact multiple departments
• Advising leadership on Salesforce capabilities and roadmap alignment
• Participating in system architecture discussions and scalability planning
  
  

Requirements

• Bachelor`s degree in Computer Science or any relevant discipline
• Minimum 2 years of relevant experience
• Minimum 3 years of experience Salesforce application
• Bachelor`s degree in Computer Science or any relevant discipline
• Proven experience as salesforce Consultant, with expertise in Salesforce Service Cloud, or related CX modules