Salesforce Application Manager

Description

Salesforce Application Manager – Remote (CIS)
25 Amica Way, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office, located in Lincoln, RI, is seeking an Exposure Management Analyst to join the team!

This is a full-time position based on a 37.5-hour work week. The starting annual salary is between $133,173 - $183,113 based on the level of previous experience. In addition, hired applicants will be eligible for the company’s annual variable incentive paid based on company performance.

This role is open to full-time remote work, or hybrid onsite in our Lincoln, RI office. Our normal business hours are 8am – 5pm Eastern Time.

This role does not currently offer employment visa sponsorship.

This posting is anticipated to be closed on April 3, 2026.

Position Summary:

Our Lincoln RI office is seeking a highly technical Salesforce Application Manager to lead the design, delivery, and evolution of our Salesforce ecosystem, including Salesforce, Salesforce Marketing Cloud, and Agentforce-powered solutions. This role blends hands-on technical leadership, people management, and architectural ownership of agentic and generative AI capabilities embedded across customer-facing and internal workflows.

The ideal candidate deeply understands Salesforce platform architecture, data and integration patterns, and AI-driven automation, and can translate business strategy into scalable, secure, and intelligent applications.

Responsibilities:

• Technical Leadership & Architecture: Oversee and manage the technical architecture of Salesforce and Salesforce Marketing Cloud environments, ensuring scalability, security, and performance. Serve as the technical authority for Agentforce and GenAI-powered automations, defining standards and best practices for Apex, LWC, Flow, platform events, and Marketing Cloud components. Lead architectural decisions related to LLMs, prompt design, agent orchestration, and AI governance.
• AI & Agentic Strategy: Design and implement agentic systems that execute multi-step reasoning and actions, integrating with CRM, Marketing Cloud, data platforms, and external services. Balance autonomy with compliance, explainability, and risk controls, and partner with cross-functional teams to define responsible AI practices. Evaluate and translate emerging Salesforce AI features and third-party AI tools into scalable solutions.
• Team Management & Delivery: Manage and mentor Salesforce engineers, admins, and developers, setting technical direction, code quality standards, and delivery expectations. Conduct architectural and code reviews, manage backlog prioritization, and foster a culture of continuous learning and technical excellence. Oversee performance monitoring, training, and professional development for team members.
• Integration & Data Architecture: Lead integration efforts across Salesforce, Marketing Cloud, data warehouses, CDPs, and external platforms using APIs and middleware. Ensure consistent data models and synchronization strategies, partnering with data engineering teams on analytics, attribution, and AI-ready datasets.
• Stakeholder Collaboration: Translate complex technical concepts for product, marketing, and executive stakeholders. Act as a trusted advisor for strategic decisions within Salesforce and AI ecosystems, balancing speed, quality, and platform health. Collaborate with service consumers, Application Managers, Service Managers, Product Owners, and stakeholders to align strategies and support business needs.
• Operational Support & Compliance: Oversee day-to-day operational support for the application, including incident management and code approvals. Ensure adherence to coding standards, maintain up-to-date technical documentation, and uphold application performance and uptime standards. Partner with Enterprise Cybersecurity, Disaster Recovery, Asset Management, and Vendor Management to ensure compliance, security, and effective internal controls.
• Strategic Direction & Continuous Improvement: Create and drive short- and long-term application strategies in alignment with cross-functional partners. Manage business partner relationships, stay informed about new technologies and proactively implement continuous process improvements.
• May handle additional duties as required.

Requirements:

• Education & Experience: Typically requires a 4-year degree and at least 5 years managing or coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to fulfill the essential job functions
• Salesforce & Marketing Cloud Expertise: Hands-on experience with the Salesforce platform, including Apex, Lightning Web Components (LWC), Flow, security model, governor limits, and managing complex multi-cloud Salesforce architectures. Strong knowledge and practical skills with Salesforce Marketing Cloud—Journeys, data extensions, APIs, and automation—with a solid understanding of identity, consent, personalization, and marketing data flows.
• Agentforce, Agentic AI & GenAI: Experience with Salesforce Agentforce or equivalent agentic frameworks, including both conceptual and practical expertise in agentic architectures and orchestration. Skilled in large language models (LLMs), prompt engineering, tool use, retrieval-augmented generation (RAG), and AI safety. Capable of designing reliable AI agent systems within business and compliance constraints, emphasizing hallucination mitigation and proactive monitoring.
• Leadership & Technical Management: Demonstrated success in managing and developing technical teams, fostering strong architectural decision-making and systems thinking. Comfortable operating as both a manager and a technical leader in agile, CI/CD-driven environments, with a background in event-driven or distributed systems. Experienced in deploying AI features to production at scale.
• Preferred Skills & Certifications: Salesforce certifications (Technical Architect, Application Architect, Marketing Cloud Consultant, AI-related credentials) are highly valued. Experience integrating Salesforce with data platforms such as Snowflake, BigQuery, Databricks, and Customer Data Platforms (CDPs). Agile experience, preferably with Program Increment Planning and Agile Release Trains. Hold, actively pursuing or willing to pursue ITIL certification.
• Professional & Interpersonal Skills: Possess strong conflict-resolution abilities; able to manage challenging situations and persevere through setbacks, maintaining focus on successful outcomes. Outstanding oral and written communication skills, easily relate to others, and build strong professional relationships across all organizational levels, including senior leadership. Maintain diplomacy and rationalize multiple perspectives, earning respect from colleagues. Proven leadership qualities—encourage excellence, ingenuity, and timely work; set goals to inspire others; embrace change; hold employees accountable and provide actionable feedback.
• Adaptability & Continuous Improvement: Highly detail-oriented, proactive in follow-up, and adaptable to change with a continuous improvement mindset. Committed to expanding both functional and technical knowledge through ongoing learning, self-teaching, training sessions, and seminars beyond current role requirements.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement program
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the "Is Amica hiring?" section of our FAQ.

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