Salesforce Business Analyst & Administrator

Job Code: JPC - 6050

Job Title: Salesforce Business Analyst & Administrator

Job Location: Abu Dhabi

Job Summary

We are looking for a highly skilled and proactive Salesforce Business Analyst & Administrator who can bridge the gap between business and technology. The ideal candidate combines strong Salesforce functional and administrative expertise with hands-on configuration capabilities and a solid understanding of the Salesforce technical landscape. They should be comfortable working alongside developers, understanding integration concepts, and independently driving configuration changes on the platform.

Key Responsibilities

Gather, analyse, and document business requirements from stakeholders and translate them into functional specifications and user stories.

Perform hands-on Salesforce configuration, including Flow Builder, custom objects, page layouts, validation rules, permission sets, profiles, and sharing rules.

Manage day-to-day Salesforce administration, including user management, roles, queues, reports, dashboards, and data maintenance.

Work closely with development teams to support technical delivery, review solutions, and ensure alignment between business requirements and technical implementation.

Demonstrate a solid understanding of Salesforce architecture, including data model, security model, integration patterns, and platform governance limits.

Coordinate UAT activities, prepare test scenarios, and support release and change management processes.

Prepare functional documentation, process flows, and configuration guides.

Provide functional guidance and training to business users and ensure effective stakeholder communication.

Support continuous improvement initiatives by identifying platform optimisation opportunities.

Required Skills & Experience

7+ years of experience in Salesforce Business Analysis and Administration roles.

Proven hands-on experience with Salesforce configuration Flow Builder, custom objects, validation rules, page layouts, permission sets, and sharing settings.

Good understanding of Salesforce platform architecture, data modelling, and security model.

Familiarity with Salesforce integration concepts including REST/SOAP APIs and Platform Events ability to work effectively alongside developers on integration topics.

Excellent communication, stakeholder management, and requirement gathering skills.

Strong analytical and problem-solving abilities.

Experience working in Agile, support, and project delivery environments.

Ability to work independently and manage multiple priorities.

Preferred Qualifications

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Business Analyst

Experience with HexaBPM Managed Package.

Experience in Salesforce Functional Consultant.

Exposure to Service Cloud or Experience Cloud.