Salesforce Business Analyst - DUBAI

EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.

Responsibilities

• Translate business needs into requirements and work with the delivery team throughout the entire project lifecycle
• Required to conduct workshops to gather business
• Develop functional requirements
• Salesforce configuration
• Provide user training
• Conduct UAT phase with the client
• Manage team, people and client relationship

Essential Requirements

• 3+ years of Salesforce expertise in Business Analysis
• Real Estate industry experience
• Business Requirement Gathering (not QA): this role is primarily focused on front-end discovery, interviewing stakeholders, facilitating workshops, and translating complex business needs into actionable functional specifications
• Based in UAE

• Bachelor’s Degree in a related field
• 5+ years of experience as business analyst with minimum 3 years in Salesforce
• Advanced skills in business analysis with the ability to capture requirements, make recommendations, and optimize implementation to meet overall business goals
• Knowledge in Software Design and/or coding languages is a major strength
• Problem solving; positive approach and conflict resolution
• Ability to organize and manage competing priorities simultaneously
• Strong verbal and written communication skills in English
• Experience in development and delivery of end-user training for business systems is a plus
• Functional / Industry knowledge is a plus
• Must have residency permit
• Ability to travel