Salesforce Field Service Cloud Functional Architect

Seeking a Salesforce Field Service Cloud SME to support Workforce Management (WFM) initiatives for Charter Communications Field Operations. The role focuses on optimizing scheduling, dispatch, and technician productivity by aligning FSL capabilities with business needs.

Key Responsibilities:

• Act as SME for Salesforce Field Service Cloud supporting WFM and Field Operations

• Gather and translate business requirements into FSL solutions

• Configure FSL components: Work Orders, Service Appointments, Scheduling Policies, Service Territories, Skills, and Mobile Workforce

• Align FSL solutions with WFM goals (capacity planning, utilization, SLA adherence)

• Partner with Field Ops, Dispatch, WFM, and IT teams

• Support Agile delivery, UAT, production issues, and continuous improvements

Required Skills:

• Strong hands-on experience with Salesforce Field Service Cloud & Service Cloud

• Solid understanding of WFM concepts (scheduling, routing, forecasting, optimization)

• Experience with Salesforce Flows, automation, and integrations

• Excellent stakeholder communication and documentation skills

Preferred:

• Telecom/Cable industry experience

• Salesforce FSL or Admin certification

• Experience supporting large-scale field technician environments

Experience:

• 8-12+ years overall | 5+ years Salesforce Field Service Cloud

The pay range that the employer in good faith reasonably expects to pay for this position is $55.48/hour - $86.68/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.