Salesforce Financial Force Support Engineer

About the role

As a Salesforce Financial Force Support Engineer you will make an impact by providing end-to-end support for applications built on Salesforce and FinancialForce (Certinia) AppExchange products. You will be a valued member of our technology support team, collaborating closely with business stakeholders and cross-functional teams to ensure system stability and deliver exceptional user experiences.

In this role, you will:

• Monitor application and system health, including batch jobs using AutoSys.
• Respond to incidents and alerts, following documented SOPs and ensuring timely resolution.
• Troubleshoot and resolve technical and functional issues across Salesforce and FinancialForce platforms.
• Configure and develop Salesforce applications using APEX, LWC, and declarative tools.
• Maintain accurate documentation for incidents, SOPs, and support processes.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position in a client or Cognizant office in Riverwoods, IL.

What you need to have to be considered:

• Strong proficiency in Salesforce development (APEX, LWC, configuration).
• Functional knowledge of FinancialForce (Certinia) AppExchange products.
• Experience with Unix, Shell, and Windows batch scripting.
• Familiarity with AutoSys for batch job scheduling and Salesforce Data Loader.
• Excellent troubleshooting, documentation, and communication skills.

These will help you stand out:

• Prior experience supporting Salesforce and FinancialForce applications in a similar environment.
• Ability to work independently and as part of a team.
• Proactive approach to incident management and stakeholder engagement.

Salary and Other Compensation:

The annual salary for this position is between $83,000 - $129,000 depending on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan