Salesforce - Program Manager

Experience Summary

• Relevant Salesforce program engagement summaries
• Sales Force and Program Management certifications obtained by the proposed consultant
• Program governance, architecture, and integration oversight approach, artefacts, meeting types and cadence, defined SLAs on quality and timeliness
  

Responsibilities :

Provide end-to-end governance across all Salesforce workstreams

Act as the central coordination point across business units and delivery partners independently (no PMO support from client after introductions and orientation)

• Own program-level plans, milestones, and sequencing
• Maintain RAID logs and mitigation actions
• Coordinate multiple vendor PMs and internal SMEs
• Ensure dependency and delivery alignment
• Provide executive dashboards and structured status reporting
• Present risks, escalations, and decision recommendations
• Act as primary owner of the Salesforce solution architecture
• Review, challenge, and approve vendor architecture and solution designs
• Enforce Salesforce best practices and enterprise architecture standards
• Maintain architecture diagrams, decision logs, and governance artefacts

Define and enforce integration patterns and quality standards

• Govern MuleSoft usage and API design practices
• Review integrations with SAP, POS, OMS, Data Cloud, and custom systems
• Ensure integrations are secure, scalable, reusable, and maintainable

Vendor Coordination

• Align multiple Salesforce implementation partners
• Enforce architecture, integration, and documentation standards
• Review and assess solution proposals for new initiatives
  

Deliverables Summary

• Mobilization pack (governance model, RACI, cadence, templates, baseline plan, baseline RAID)
• Weekly status dashboard, RAID, decisions/actions, MoMs
• Monthly portfolio health report, architecture/integration health summary
• Quarterly steering pack, continuous improvement plan
• Architecture review packs, ADRs, compliance/exception log
• Portfolio architecture “single view” poster (one-page end-to-end map)
• Integration pattern catalogue, interface inventory, design sign-off notes
• Vendor scorecard, dependency tracker, proposal evaluation notes
• Roadmap sequencing, licensing optimisation report, enhancement planning