Salesforce Project Manager

Req number: R6266

Employment type: Full time

Worksite flexibility: Hybrid Who we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary As a Salesforce Project Manager, you will be responsible for the planning, coordination, and successful execution of Salesforce projects across the enterprise.

Job Description

We are looking for a Salesforce Project Manager for a full-time, salaried opportunity that is hybrid in Newark, DE . The selected candidate will be responsible for the planning, coordination, and successful execution of Salesforce projects across the enterprise. This role demands strong project management acumen, deep understanding of Salesforce systems and strategies, and the ability to lead cross-functional teams and vendor partnerships to deliver scalable and compliant content management solutions.

What You’ll Do

Work within PMO team to support end-to-end Salesforce project delivery, from planning and requirements gathering through implementation and post-go-live support.

Develop and maintain detailed project plans to support timelines, budgets, and resource allocations.

Monitor and manage project scope, deliverables, and milestones to ensure on-time and within-budget execution

Oversee the implementation of Salesforce platforms including configuration, system testing, data migration, and integration with existing enterprise applications.

Ensure technical solutions meet functional business requirements and regulatory compliance needs

Serve as the primary liaison between business users, technical teams, and external vendors

Facilitate effective communication across departments and ensure stakeholder alignment throughout the project lifecycle

Identify and execute opportunities to streamline content creation, management, storage, and retrieval through Salesforce capabilities

Champion best practices and drive continuous improvement in content lifecycle processes

Develop and lead change management plans to support successful adoption of Salesforce systems

Organize and deliver end-user training, support documentation, and knowledge-sharing initiatives

Manage vendor relationships, including evaluation of proposals, contract negotiations, and ensuring service-level compliance

Coordinate with third-party implementation partners and ensure alignment with internal project objectives

Identify project risks and proactively implement mitigation strategies

Resolve project issues in a timely manner, escalating when necessary to ensure minimal disruption to timelines and deliverables

Maintain comprehensive project documentation including status reports, project schedules, and post-implementation assessments

Provide regular updates to senior leadership, including project health, performance metrics, and strategic alignment.

What You’ll Need

Required:
Bachelor’s degree in Information Technology, Business Administration, or a related discipline

Minimum 4 years of project management experience, with a strong emphasis on Enterprise Content Management (Salesforce) systems and processes

Demonstrated success in managing full project lifecycles, including stakeholder engagement, budget control, and vendor coordination

Proficient understanding of Salesforce technologies (e.g., OpenText, SharePoint, Laserfiche, Documentum, or similar platforms)

Strong leadership, analytical, and problem-solving capabilities

Excellent written and verbal communication skills, including experience reporting to senior-level stakeholders

PMP or equivalent project management certification preferred

Physical Demands

Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $110,000 - $120,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.​

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Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.