Salesforce Solutions Engineer

Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Salesforce Solutions Engineer is a hybrid role that combines hands-on Salesforce platform development and administration with strong business analysis and project delivery. This individual will have extensive experience in listening to business needs and translating requirements into high-quality Salesforce solutions while also owning configuration, end-to-end testing, UAT coordination, issue resolution, and post-deployment support to ensure reliable and scalable outcomes.

ESSENTIAL DUTIES & RESPONSIBILITIES

Project Delivery, Requirements Gathering & Solution Design

• Lead Salesforce enhancements end‑to‑end, managing timelines, priorities, dependencies, and stakeholder communication.
• Partner cross‑functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices.
• Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements.

Salesforce Configuration & Engineering Support

• Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls.
• Monitor platform health and integrations to troubleshoot automation failures, data issues, and user‑reported defects.
• Maintain and update technical and support documentation.

QA, UAT, Release Readiness & Enablement

• Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign‑off prior to production releases.
• Develop and maintain UAT artifacts, training materials, release notes, and end‑user documentation.
• Serve as a point of contact for post‑deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity.

QUALIFICATIONS

Bachelor’s degree in Information Systems, Business, or a related field and 3+ years of Salesforce experience as an Administrator or Consultant, or equivalent combination of education and experience. Salesforce Administrator certification required; additional certifications strongly preferred (Salesforce Business Analyst and/or Sales Cloud Consultant). Strong knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers preferred.

DESIRED ATTRIBUTES

• Familiarity with CI/CD tools, release pipelines, and source control best practices (i.e. Azure DevOps, Gearset, Git).
• Proven ability in requirements gathering, process mapping, user story development, QA, UAT execution, and user training.
• Experience working in Agile environments; Certified Scrum Master preferred.
• Demonstrated ownership of projects with strong follow-through and accountability.
• Experience with healthcare or growth-focused organizations.
• Strong problem solving and analytical thinking skills, focused on root-cause analysis.
• Strong verbal and written communication skills, with the ability to collaborate effectively and build relationships across technical and business teams.
• Highly organized and meticulous; excels at managing numerous priorities concurrently with strong attention to detail and commitment to delivery quality.
• Able to work independently in dynamic, fast-paced environments.
• Upholds the Agile philosophy and maintains flexibility in a changing environment.
• Leverages AI tools to innovate, augment productivity, improve solution quality, and accelerate delivery across analysis, configuration, testing, and documentation.

Pay Range: $85,000 - $115,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.