Salon Manager

Salon Operations Manager (Multi-Location)

We are seeking an experienced and dynamic Salon Operations Manager to oversee and manage multiple salon branches. The ideal candidate will have a strong background in salon or beauty industry operations, proven leadership skills, and the ability to drive business growth while maintaining exceptional service standards.

Key Responsibilities1. Operations Management

• Oversee daily operations across all salon branches.
• Ensure each location runs efficiently, profitably, and in line with company standards.
• Monitor overall performance including sales, customer satisfaction, and operational efficiency.
• Identify operational challenges and implement effective solutions.

1. Team Leadership & Staff Management

• Supervise salon managers, supervisors, and staff.
• Manage staff scheduling, duty allocation, and workforce planning.
• Handle staff conflicts, disciplinary matters, and performance issues.
• Ensure all employees follow company policies and maintain professional standards.

2. Recruitment & Staffing

• Identify hiring needs and coordinate with HR.
• Participate in interviews and skill assessments for salon staff.
• Support building a skilled and professional team across all branches.

3. Customer Experience

• Ensure high-quality service and client satisfaction at all locations.
• Monitor feedback, reviews, and complaints.
• Implement strategies to improve client retention and loyalty.
• Resolve customer concerns promptly and professionally.

4. Business Growth & Development

• Identify opportunities to grow revenue and expand the client base.
• Enhance brand presence and service offerings.
• Stay updated on industry trends and competitor activities.

5. Compliance & Documentation

• Ensure all salons follow company policies and operational procedures.
• Maintain proper documentation, reporting, and approvals.
• Ensure compliance with local labor laws and industry regulations.

6. Hygiene, Safety & Standards

• Enforce strict hygiene, cleanliness, and safety protocols.
• Conduct routine inspections to maintain high salon standards.

97. Maintenance & Facilities

• Oversee maintenance and upkeep of all salon locations.
• Coordinate with maintenance teams for repairs and equipment issues.
• Ensure all salons are fully operational at all times.

8. Staff Welfare & Conflict Resolution

• Foster a positive and respectful work environment.
• Address workplace issues and support staff well-being.

10. Performance Monitoring & Reporting

• Track KPIs including sales, service quality, and operational efficiency.
• Prepare monthly performance reports for senior management.
• Evaluate staff productivity and implement training where needed.

Requirements

• Proven experience managing multiple salon locations or in a similar operations role within the beauty industry.
• Strong leadership, organizational, and problem-solving skills.
• Solid understanding of salon operations, customer service, and staff management.
• Financial acumen with experience handling budgets and performance metrics.
• Excellent communication and interpersonal skills.

Job Type: Full-time

Pay: AED4,000.00 - AED8,000.00 per month

Experience:

• salon: 4 years (Required)

Language:

• english (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person