Salon Receptionist

Job Overview:

We are looking for a friendly, organized, and customer-focused Receptionist to join our team at Nails the Modern Manicure Studio. The ideal candidate will be the first point of contact for clients, helping them feel welcome and comfortable, and providing essential support to ensure smooth day-to-day operations of the salon. If you’re a people person with a knack for multitasking and a passion for the beauty industry, we want to hear from you!

Key Responsibilities:

• Greet clients as they arrive and make them feel welcome in the salon.
• Answer phone calls and respond to email inquiries about services, availability, and general salon information.
• Schedule and confirm appointments, ensuring that clients are properly booked and aware of any special instructions.
• Maintain the appointment calendar and assist with managing the flow of clients to minimize wait times.
• Process client check-ins and check-outs, handle payments (cash, credit card, gift certificates), and issue receipts.
• Handle client complaints or concerns professionally and escalate issues to the Operations Manager when needed.
• Assist Nail Technicians and other staff with organizing schedules and client needs.
• Maintain the cleanliness and tidiness of the front desk area, waiting area, and other common spaces.
• Monitor inventory of salon products and supplies, and reorder as necessary.
• Provide clients with information on nail care services, products, and any ongoing promotions.
• Promote the salon’s services and retail products to clients as they check out or inquire.
• Assist with managing social media and salon website inquiries when needed.
• Perform other administrative tasks as directed by the Salon Manager.

Requirements:

• Previous experience as a receptionist, front desk staff, or customer service role preferred.
• Strong organizational skills and ability to manage multiple tasks at once.
• Excellent communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Ability to remain calm and helpful under pressure, especially during busy times.
• Basic computer skills (knowledge of salon booking is a plus).
• Strong attention to detail and accuracy.
• A passion for the beauty industry and desire to provide excellent customer service.
• Ability to work a flexible schedule, including evenings and weekends if needed.
• Preferably ages 30 and above

Preferred Qualifications:

• Experience in the beauty or spa industry.
• Knowledge of the salon’s services and products to better assist clients.
• Ability to handle cash and transactions accurately.
• English speaking is required

Work Environment:

• Fast-paced, customer-oriented environment.
• Friendly, supportive team atmosphere.
• Opportunities for growth and learning within the beauty industry.

Job Type: Full-time