SAP Account Delivery Manager

Job Description:

• Lead account delivery of SAP Project Services and application support, ensuring scope, budget, and timelines are met.
• Strong SAP project and program management skills
• Oversee SAP AMS operations and project lifecycles including blueprinting, implementation, migration, and post-go-live support.
• Define and implement SAP delivery strategies, frameworks, and best practices across AMS and project services.
• Develop and implement delivery methodologies tailored to SAP environments.
• Act as the primary point of contact for clients, managing escalations and ensuring satisfaction.
• Collaborate with business stakeholders to align SAP solutions with evolving business needs and transformation goals.
• Support account growth by identifying upsell opportunities, contributing to solutioning, and enabling successful renewals.
• Oversee cross-functional teams including SAP consultants, developers, engineers, analysts, and vendors.
• Foster a culture of innovation, collaboration, and customer focus within delivery teams.
• Mentor team members and drive performance through structured feedback and development plans.
• Drive operational excellence through proactive risk management, quality assurance, and continuous improvement.
• Manage project budgets, P&L, and resource utilization to ensure profitability and cost efficiency.

Required Skills & Experience

• Bachelor’s or Master’s degree.
• 10+ years of SAP experience, with 5+ years in program/project delivery leadership roles.
• Proven success in managing multi-tower SAP engagements across geographies.
• Strong client relationship and stakeholder management skills.
• SAP certification and project management credentials (PMP, ITIL, Agile) preferred.
• Track record of growing business through strategic delivery and stakeholder engagement.
• This is a client facing role and will require hybrid working based out of Bangalore, India

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