SAP AMS Intern

Job Description

As MiTek transitions from SAP go-live and hypercare into steady-state operations, this internship offers hands-on experience in supporting the launch and stabilization of our SAP Application Management Services (AMS) model. The SAP AMS Intern will work closely with the ERP Service Delivery Manager and AMS partner to ensure smooth post-go-live operations, effective process documentation, and data-driven performance monitoring.

This is a unique opportunity to gain real-world exposure to IT Service Management (ITSM) processes, SLA governance, and continuous improvement practices within a global enterprise ERP environment.

Our program is a paid, 12-week program that will run from Monday, May 18th through Friday, August 7th. For internships that outside your current geographic location, we offer a $6,000 Intern Stipend to help cover your temporary housing and travel for the duration of the program.

Job Responsibilities & Requirements

• Assist in analyzing and tracking SAP post-go-live issues and trends across functional workstreams; support the AMS team in managing incident resolution and knowledge capture.

• Help maintain and enhance SAP AMS operational procedures, SOPs, and knowledge base articles to reflect evolving processes and lessons learned from stabilization.

• Partner with the Service Delivery Manager to design and update AMS performance dashboards and reports — tracking SLA metrics, ticket volumes, and root cause analysis.

• Support governance meetings between MiTek and the AMS partner by preparing status summaries, risk/issue logs, and performance review materials.

• Contribute with improving AMS efficiency through analytics and automation — such as ticket categorization insights, turnaround time optimization, or predictive trend analysis.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Information Systems, Business Analytics, Computer Science, or a related field.

• Foundational understanding of SAP ERP (preferably S/4HANA) and its core business processes (Finance, Supply Chain, Manufacturing, or Master Data).

• Familiarity with ITSM frameworks (e.g., ITIL) and tools such as ServiceNow preferred.

• Strong analytical, documentation, and Excel/Power BI (or equivalent) skills.

• Excellent communication and organizational abilities with a proactive, problem-solving mindset.

Physical Demands
This role is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform the duties of the role.

MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.

MiTek is an E-Verify and Drug and Tobacco-Free Workplace.

We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.

For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.

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