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SAP NS2 Senior Manager, Enterprise Observability Engineering
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
SAP NS2 Senior Manager, Enterprise Observability Engineering
COMPANY DESCRIPTION
SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a US Citizen; this position requires access to customer data. All internals must have Manager’s approval to transfer.
Location: This is a hybrid position reporting to our Herndon, VA or Newtown Square, PA office a few days per week.
Role Overview
The Enterprise Observability Leader is a high-visibility role responsible for the architecture, engineering, and operation of our patented Observability Platform—the definitive intelligence hub for the health, performance, and resilience of the SAP NS2 Sovereign Cloud.
This leader will drive the transition from traditional, reactive monitoring to a proactive, predictive ecosystem. You will lead a high-performing engineering team to build the "central nervous system" of our business, ensuring that every layer of our sovereign stack is visible and optimized through the integration of Advanced AI and Data Operations.
Core Responsibilities
Enterprise Observability Core & Architecture
- Platform Stewardship: Manage the full lifecycle of our patented Observability Platform and shared enterprise utilities (e.g., Dynatrace, Prometheus).
- Telemetry Infrastructure: Oversee the engineering of scalable ingestion pipelines utilizing OpenTelemetry (OTel) and high-velocity data routing to ensure high-fidelity telemetry flow across all cloud environments.
- Federated Operational Model: Act as the primary architect of our central stack, providing the standards and core platform while empowering Product Lines to lead their domain-specific configurations.
AI-Driven Operational Intelligence
- Intelligent Correlation: Direct the development of AI-driven correlation engines to synthesize millions of raw data points into high-context "Enterprise Incidents," drastically reducing signal noise and Mean Time to Resolution (MTTR).
- Predictive Health Analytics: Shift organizational focus toward identifying anomalous patterns that signify potential service degradation before customer impact occurs.
- Automated Remediation: Lead the engineering of intelligent triggers that allow the platform to suggest or execute automated recovery steps.
Strategic Governance & Advisory
- Observability Council Leadership: Serve as a key partner to the Observability Council, collaborating with leadership representatives to define enterprise Health Scores and global data standards.
- Site Reliability Engineering (SRE) Champion: Drive the adoption of SRE principles across the organization, providing institutional blueprints for SLIs, SLOs, and Error Budgets.
- Data-Driven Transparency: Maintain real-time dashboards that highlight coverage gaps and operational risks, providing leadership with the facts necessary to drive continuous improvement.
Team Leadership & Capability Building
- Strategic Personnel Management: Mentor and lead a team of seven technical experts, transitioning the group’s focus from manual support tasks to high-value platform engineering.
- Workload Optimization: Audit team activities to eliminate maintenance silos and automate routine tasks, reclaiming engineering hours for strategic growth initiatives.
Accountability & Culture
- Shared Responsibility Model: Enforce the principle that visibility is a prerequisite for support. While your team provides the core platform, you will ensure Product Lines remain accountable for their specific implementation and service health.
- Technical Baseline Audits: Lead regular operational audits to ensure the platform scales with business requirements, sovereign security standards, and FedRAMP compliance.
Preferred Qualifications
- Engineering Leadership: Deep experience in cloud-native architectures, Kubernetes, and distributed systems.
- Observability Expertise: Proven SME-level knowledge of the ELK stack, APM suites (Dynatrace), and modern telemetry standards (OTel).
- AI/ML Integration: Understanding of how large-scale telemetry data is utilized by AI models for advanced correlation and anomaly detection.
- Strategic Communication: Ability to translate complex technical roadmaps into business value for executive leadership.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 176300- 374200(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 447568 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 447568 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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