SAP PO/CPI Support Engineer

SAP PO / CPI Support Engineer

4-5 years of IT Experience in Development and Support in SAP PO
Including 2 years of IT Experience in Development/Support in SAP CPI

Location: Chennai; Shift: 24/7 rotational

Job Description:

• Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts
• Experience in SAP PO Single Stack application technology
• Interfaces with technical and process teams & understand technical support requirements
• Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)

Essential Skills & Experience:

• Platform Expertise: Strong knowledge of SAP CPI, SAP BTP Integration Suite, API Management
• Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.

This role includes, but is not limited to the following:

• Verify & trouble shooting interface failures
• Monitor application performance
• System outages and incident handling
• Monitor and follow-up open notifications and Incidents in ServiceNow
• Monitor shared mailbox for user requested action
• Provide customer support through global hotline phone calls
• System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)
• On-call support during week Offs
• Follow documented escalation procedures

Soft Skill Requirements:

• Must speak, read and write English fluently
• Able to articulate technical issues to a non-technical audience
• Able to interact with Offshore team

Job Type: Full-time

Pay: ₹1,400,000.00 - ₹1,700,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person