SAP Process Analyst II - Production & Procurement

Mission of the Role

***This position is based in our SICK, Bloomington MN office. Working in office four days a week and one day remote.

This position has primary responsibility for supporting key users, process/requirement analysis, rollout, testing, and training activities. Depending on skill level and demand, it includes as well customizing and development.

Key Responsibilities

• Service and Support
  • Able to support the business in describing business requirements at a technical level without losing business need so global team can collaborate on options.
  • Own and rectify medium to complex incidents within SAP applications of respective SAP module(s) without escalation by providing known working solutions.
  • Prioritize, troubleshoot and resolve global tickets based on business impact through global ticketing tool. Able to assist and/or take over global tickets.
  • Escalate complex incidents.
  • Possess deep specialized knowledge in own functional area (or how they relate to the business).
  • Performs problem solving in terms of ITSM by foreseeing issues and seeking to resolve them before they happen.
  • Is able to support other functional areas with some assistance through basic understanding of how respective SAP module(s) integrate.
  • Performs root cause analysis, ABAP, reading/debugging and interface support.
  • Build queries independently.
• Project
  • Participate in SAP projects (i.e. roll outs) and complete work tasks assigned with limited or no support.
  • Involvement in projects that bring third party solutions and interfaces into the business efficiency gains to the business.
  • Easily able to understand and gather requirements from the business and translate functional requirements into technical requirements, presenting options and contributes to decision making with long-term goals in mind.
  • Take over tasks from headquarters development team to configure or realize new functionalities.
• Documentation and Training
  • Extend or create documents for use in training and support for users in all facets of the day to day operational activities.
  • Create and maintain a repository of documentation created to help capture knowledge for improve response times.
  • Train key users on new template functionalities in cross-functional departments as needed.
• Process
  • Proactive in identifying local process optimizations and proposes improvements where feasible to avoid future occurrences as a global solution.
  • Fully grasp why things are structured a certain way to solve a certain set of problems in time.
  • Easily able to share and talk to regional business processes.
• Collaboration/Communication
  • Take on global priorities and reflect back to the business to manage expectations as to what is possible and escalates as required.
  • Discern technical requirements and explain the real business need and impact to the region.
  • Conduct onboarding in respective functional area.
  • Build test scenarios for new functionalities in cross-functional areas and conducts testing in with limited or no support.
  • Clearly define process for testing new functionalities and document findings in detail.
• Meeting
  • Enhance the respective SAP module(s) community among the Key-Users by holding regular key-user meetings, track topics, etc. seeking for automation and ongoing efficiency gains.
  • Work as an extension of the SICK global IT headquarter departments and specifically with the functional teams within SICK AG in the respective SAP module(s) support teams.
  • Proactive participant in the Process User Group of respective SAP module(s).
  • Serve as a regional multiplier in the Process User Group of respective SAP module(s)

Key Qualifications

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration or equivalent degree or Bachelor’s degree with extensive module knowledge and process experience.
• Master’s degree highly preferred.
• 5-7+ years experience as Business Process Consultant or similar role.

Other Qualifications:

• Knowledgeable on business processes from the functional area and how to mitigate challenges in supporting one global ERP system and its processes.
• Can demonstrate a deeper understanding of the context behind SICKs business drivers.
• Experience working within an SAP global S/4 Hana environment and working with ABAP debugging a must.
• Good analytical, logical problem solving skills with the ability to understand new tasks quickly.
• Able to work with a SICK global IT headquarter departments and with functional teams with SICK AG.
• Experience prioritizing, trouble shooting and resolving global tickets based on business impact through global ticketing tool.
• Ability to work alone and as a team member.
• Good interpersonal communication and problem solving skills.
• Good collaboration with the business and colleagues verbally, over the phone and in writing (email).
• Prior project management experience preferred.
• Understands multi-perspective.
• Proficient in Microsoft Office (Excel, PowerPoint, Access, Visio).
• Legally permitted to work in the United States. (*This position is not eligible for sponsorship now or in the future.)
• Able and willing to work alternative schedules including weekend, and on-call hours as needed.
• Able to work in a general office environment.
• Understanding of integration with other SAP Modules in great detail.
• Ability to travel up to 10% including Internationally.

Compensation

Starting Base Annual Salary Range: $83,640 - $126,500