SATCOM Administrator

Position Title: SATCOM Administrator

Position Overview:

S2Technologies is actively seeking a SATCOM Services Administrator who is responsible for the monitoring and administration of the BFT_1 and BFT_2 networks. This role oversees Tier I and Tier II diagnostic support and manages the escalation of operational issues, including triage, information gathering, and coordination with support resources to establish effective communications. Responsibilities include both hardware and application oversight, using standard and specialized tools and techniques to identify and resolve system and client issues.

Responsibilities:

• Monitor networks, servers, and applications using both industry standard and custom monitoring tools.
• Serve as the initial responder within the NOC, identifying, troubleshooting, and resolving system issues as they arise.
• Evaluate incidents and determine when escalation to Tier III Engineering support is required.
• Perform routine system maintenance and oversee all scheduled and unscheduled maintenance activities across the network.
• Communicate accurate and timely situation reports to team members, ensuring clarity and attention to detail.
• Use a proprietary ticketing system to document troubleshooting actions, network events, and maintenance activities, updating and closing tickets as appropriate.
• Execute routine and on demand technical procedures in accordance with established protocols and standards.

Required Qualifications:

• Requires a minimum of 2 years of experience in network and system monitoring within a NOC environment, including firstlevel troubleshooting and escalation assessment to Tier III support.
• Availability to work flexible shifts in support of 24/7/365 operations.
• Working knowledge of Linux operating systems and Microsoft Office applications.
• Strong self-motivation and a high level of personal accountability.
• Ability to prioritize tasks based on urgency and operational impact.
• Effective written and verbal communication skills.

Preferred Skills:

• Linux experience with basic ability in the Linux command line interface environment.
• Working knowledge of satellite communications baseband, network management, and modem systems equipment, including VSAT, highly preferred.
• Bachelor's degree preferred but not required.

Required Security Clearance:

• U.S. citizenship
• Secret clearance

Required Certification(s):

• Possess a CompTIA Sec+

Education:

• High School Diploma/GED

Salary Range: $65,000 to $75,000

Work Hours: Availability to work flexible shifts in support of 24/7/365 operations.

Location: Colorado Springs, CO

S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, color, religion, sex, physical or mental disability, protected veterans' status, or any other status protected by the laws or regulations in the locations where we operate. Applicants living in a HubZone designated area receive preferential selection when meeting all other required qualifications.