SC Cust Management Asst Analyst

Overview

This role will play a key role within the GCC team to bring together simplification of processes, looking for continuous improvements and ways to improve the GCC deliverables for BU and other markets by establishing continuous improvement agenda and play a system key user role in a new order management GCC team, supporting team on tasks linked to order management and business systems support & incident management.

Responsibilities

• Identify continuous improvement and process simplification opportunities
• Play system key user role in order management GCC team
• Support order management team on tasks linked to business systems support & incident management
• Support standard operational review calls with key stakeholders and Business Leaders
• Problem solving and performance improvement
• Support the SC Customer Support GBS Lead with all initiatives to improve GCC service offerings
• Coaching team members in their technical capabilities development.
• Conducting performance reviews.
  
  

Qualifications

• Fluency in English
• Bachelors in Business / Accounting /Economics / Statistics / Mathematics / Engineering
• Min. 1 years similar experience
• Customer Service channels and trade knowledge
• Ability to handle pressure and active problem solving skills
• Exceptional written and oral communication, adapting approach by situation and audience
• Demonstrated experience with MS Excel & order management systems