SCADA/SAC/BPI Operator II

Job Title

SCADA/SAC/BPI Operator II

Job Description

Qualifications & Abilities

Bachelor’s Degree in Telecommunication, Instrumentation, IT, or related field.
Experience in industrial systems, automation, or BHS operations is preferred.
Strong understanding of SCADA systems and control room operations.
Good knowledge of conveyor systems and material handling processes.
Ability to analyze system faults and make quick operational decisions.
Strong communication skills (English – reading, writing, speaking).
High level of attention to detail, especially in reporting and logging.
Ability to work under pressure in a fast-paced environment.
Proficiency in computer systems and reporting tools.
Ability to read and interpret system layouts and technical drawings.
Understanding of system restart implications and operational risks.
Knowledge of system balancing, routing logic, and fallback procedures.
Capability to manage multiple system interfaces simultaneously.

Key Responsibilities

Continuously monitor BHS operations through SCADA systems, ensuring smooth and efficient baggage flow.
Identify system abnormalities, alarms, and performance issues in real time and take immediate action.
Control and adjust system configurations, routing, and conveyor logic to maintain operational continuity.
Monitor system balancing, line utilization, and flow distribution to avoid congestion and delays.
Respond immediately to all SCADA alarms and system alerts.
Accurately record all alarms, faults, and operational events in the SCADA logbook without exception.
Ensure completeness and accuracy of log entries to support daily operational reporting.
Escalate critical alarms and unresolved issues promptly to Shift Leaders and relevant teams.
Dispatch maintenance personnel through radio communication with clear and precise instructions.
Maintain continuous communication with Flow Controllers, technicians, Duty Managers, and airport stakeholders.
Use public communication channels (e.g., TETRA) to ensure operational visibility and transparency.
Coordinate with Customer staff when required.
Make real-time operational decisions to maintain system availability and minimize disruption.
Initiate and coordinate fallback procedures when required (e.g., alternative routing, fallback tags, system isolation).
Ensure no unauthorized system changes or manual interventions are performed without proper coordination.
Manage priority handling for critical flights, rush bags, and operational constraints.
Prepare accurate daily operational reports reflecting all system activities, incidents, and alarms.
Ensure all reports shared with the shift leader are complete, consistent, and factually correct.
Track and follow up on service calls, faults, and technical issues.
Execute and verify daily system start-up procedures using approved checklists.
Ensure system readiness before operational hours.
Coordinate and implement configuration changes for maintenance activities or system bypass.
Validate system performance after restart or configuration changes.
Support maintenance teams by providing accurate system data, alarm history, and fault analysis.
Assist in troubleshooting by identifying fault patterns and recurring issues.
Monitor maintenance activities and ensure safe system interaction.
Ensure all SCADA operations comply with safety standards and operational procedures.
Follow Lock Out Tag Out (LOTO) requirements during maintenance coordination.
Identify and report any unsafe system conditions or operational risks.
Maintain high level of concentration and situational awareness at all times.
Ensure punctuality, discipline, and adherence to shift responsibilities.
Act professionally in all communications with internal and external stakeholders.
Support continuous improvement initiatives and suggest system or process enhancements.
Available for extra shifts whenever required.

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