Scheduling Coordinator

Full service electronic security company seeks qualified candidates for a Service Coordinator position. The Scheduling Coordinator is responsible for managing the daily scheduling of service technicians to ensure timely completion of alarm system installations, inspections, and service calls. This role requires excellent organizational skills, communication abilities, and a customer-service mindset to balance technician availability with client needs.

Key Responsibilities:

• Schedule and dispatch service technicians for installations, inspections, repairs, and maintenance calls.
• Coordinate with customers to confirm appointment times, reschedule when necessary, and provide updates on technician arrival.
• Monitor the daily service schedule to ensure jobs are assigned efficiently based on location, priority, and technician skillset.
• Respond to last-minute changes such as cancellations, emergencies, or technician call-outs, adjusting the schedule accordingly.
• Maintain scheduling software and service logs to ensure accurate recordkeeping.
• Work closely with technicians and the Installation Service Manager to confirm job details, equipment needs, and time requirements.
• Assist with tracking open service tickets and ensure timely completion.
• Support billing and payroll by ensuring accuracy of scheduled vs. completed work.
• Communicate with management about workload distribution, overtime, and scheduling gaps.
• Provide excellent customer service by serving as the primary point of contact for scheduling-related inquiries.

Qualifications:

• Previous experience in scheduling, dispatching, or coordinating (alarm, HVAC, electrical, or service industry preferred).
• Strong organizational and time-management skills.
• Excellent communication skills (phone, email, and in-person).
• Ability to multitask and adjust priorities in a fast-paced environment.
• Proficiency with scheduling or field service management software, Microsoft Office Suite, or similar tools.
• High school diploma or equivalent.

Preferred Skills:

• Knowledge of alarm/security system services and terminology.
• Experience coordinating multiple technicians across multiple job sites.
• Strong problem-solving skills with ability to handle urgent situations calmly.

Work Environment:

• Office-based role with frequent phone and computer use.

Job Type: Full-time

Pay: $22.00-$30.00 per hour

Benefits:

Health insurance

Retirement plan(401K)

Paid time off

Paid Holidays

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person