Scheduling Coordinator

Purpose: To ensure timely, accurate, and client-centered scheduling for Klein Older Adults (KOA) Home Care and PALS transportation services by coordinating visits, managing schedule updates, and supporting smooth daily operations for clients, aides, and drivers.

Essential Functions:

· Field incoming calls from clients to schedule, reschedule, or cancel home care visits.

· Field calls from clients to schedule or cancel PALS transportation rides.

· Receive and process schedule updates or changes from home care aides and PALS drivers.

· Check availability of home care staff and drivers to assign appropriate visits or rides.

· Input and maintain accurate client and schedule information using Ankota Caregiver

· Approve daily home care visits and PALS ride logs within Ankota.

· Monitor schedules for accuracy and completeness, following up on discrepancies as needed.

· May administer and process PALS assessments for new clients, ensuring proper documentation and eligibility evaluation.

· Provide occasional evening, weekend, and holiday on-call coverage to address urgent scheduling needs or service interruptions.

· Attend monthly Home Care staff meetings and JFCS agency meetings.

· Support departmental initiatives and continuous improvement efforts.

Supervisory Responsibility: N/A

Travel Requirement: Considerable local travel (Louisville Metro area) required.

Pre-Employment Requirements: Satisfactory completion of a pre-employment background check.

Education, Training and Experience Requirements:

• Completion of at least 60 college credit hours in a related field or 3–4 years of progressively responsible scheduling or care coordination experience.
• Prior scheduling, care coordination, or home care experience strongly preferred.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and respond calmly to urgent situations.
• Proficiency with scheduling software (experience with Ankota Caregiver preferred).
• Strong attention to detail and problem-solving abilities.
• Ability to maintain confidentiality and comply with HIPAA regulations.

Pre-Employment Requirements: Satisfactory completion of a pre-employment background and drivers’ record check. Negative TB test and drug screen required.

Knowledge, Skills and Abilities:

· Excellent phone and interpersonal skills

· Adaptability and flexibility

· Professional judgment

· Team-oriented mindset

· Strong organizational skills

· Reliability and punctuality

Physical Requirements and Environmental Conditions:

· Tasks involve sitting, standing, walking, kneeling, bending, crouching, reaching and performing other physical requirements commensurate with demands of the position, specifically conducting home visits.

· Sedentary work which involves sitting most of the time.

· Must be able to speak (expressing or exchanging ideas by means of spoken words)

· Must be able to hear (hearing aids acceptable)

· Close visual acuity to perform activities such as viewing a computer terminal, excessive reading, and preparing and analyzing data and figures (corrective devices acceptable).

· The worker is not substantially exposed to adverse environmental conditions (typical office work).

The vision of JFCS is that ALL in Greater Louisville live with dignity and purpose. This vision is not possible without prioritizing diversity, equity, inclusion, and a trauma informed approach. We believe it is central to our mission to not only meet the immediate needs of individuals but break down the systemic barriers that can prevent individuals from realizing their full potential.

In 2022, JFCS established a Belonging & Engagement Committee comprised of staff and board members to evaluate and improve our internal and external practices. We believe in continuously improving and striving to be a model in our community for equitable service.

We are committed to an environment in which all staff, board, volunteers, and clients can thrive. We strive to foster equity, remove barriers to access and opportunity, recruit, retain, and grow a diverse and inclusive workforce and board of directors that reflect the communities we serve. Join us in building an accessible and inclusive environment for staff, clients, and Greater Louisville.

JFCS welcomes people with a growth mindset to our team and in return offers a generous and comprehensive compensation and benefits package including paid annual leave and sick time, medical and dental insurance, 403B, life, short-term and long-term disability insurance and generous paid holidays.

Jewish Family & Career Services IS AN EQUAL OPPORTUNITY EMPLOYER and does not discriminate against any person or group of persons on the grounds of race, ethnicity, age, color, religion, sex, national origin, sexual orientation, gender identity, veteran status or physical or mental disability as defined by Title VII of the Civil Rights Act of 1964; 1991 Civil Rights Act amendments; The Americans with Disabilities Act; the Age Discrimination in Employment Act; the Kentucky Civil Rights Act; or in any manner prohibited by the laws of the United States, the Commonwealth of Kentucky, or local ordinance, in the recruitment, selection, promotion, evaluation or retention or any terms and conditions of employment for employees or volunteers.

The employee is expected to adhere to all company policies while employed. Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Family leave
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid orientation
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person