Scheduling Coordinator / Marketing Assistant

Summary of Position:

The Scheduling Coordinator / Marketing Assistant is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Essential Job Function:

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Support with marketing outreach plan for referring dentists, schools and community organizations.
• Send email and text blasts to patients for announcements and one-off promotions prn, using the practice's CRM tool.
• Schedule social media posts (Facebook, Instagram, and other new channels as they arise) in advance, scheduling ~3 posts per week to each channel. Maintain and execute content strategy unique to the style and audience of each channel.
• Respond to Facebook and Instagram messages in a timely manner, using professional brand voice, and handle any requests that come through these channels.
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Marketing experience preferred but will consider those who are marketing and referral-minded
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• High-School Diploma Required
• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.