Scheduling Manager

Job Summary:

The Scheduling Manager plays a critical role in ensuring that our clients receive uninterrupted, high-quality care. You will manage daily scheduling operations, respond to urgent staffing needs, and lead a small team of schedulers. Your ability to balance people skills with strong decision-making will directly impact the satisfaction of both our clients and caregivers.

Key Responsibilites:

Schedule Management

• Coordinate and maintain caregiver schedules for all clients.
• Fill last-minute call-offs or open shifts quickly and efficiently.
• Ensure accurate data entry into our CRM system (WellSky) for tracking hours and assignments.
• Collaborate with scheduling staff to develop effective shift-filling strategies and incentive plans.
• Work directly with caregivers to ensure high quality care and support BlueDot Cares management as needed.

Client & Caregiver Communication

• Respond promptly to scheduling-related calls, texts, and emails.
• Monitor scheduler responsiveness and communication standards.
• Address client and caregiver concerns with empathy and professionalism.

Staff Coordination

• Oversee 2–3 scheduling staff during each shift.
• Work closely with other scheduling personnel to ensure consistent coverage and smooth transitions—including after-hours and weekends.

Qualifications

• Prior experience in scheduling or staffing preferred, but not required.
• Experience with WellSky software is a plus, but not required.
• Strong organizational and multitasking skills.
• Excellent communication (verbal and written) skills.
• Ability to remain calm and decisive under pressure.
• Availability to work some weekends and holidays as needed.

Why Join BlueDot Cares?

• Be part of a mission-driven organization that puts people first.
• Work with a supportive and collaborative team.
• Opportunities for professional growth and leadership.
• Help shape the future of compassionate home care.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• Charlotte, NC 28203 (Required)

Ability to Relocate:

• Charlotte, NC 28203: Relocate before starting work (Required)

Work Location: In person

Pay: $48,000.00 - $52,000.00 per year