Scheduling & Operations Coordinator

Location: Washington, DC

Department: Security Operations

Reports To: Director of Security

Position Summary

USP Security is seeking a highly organized, detail-oriented, and motivated Scheduling & Operations Coordinator to join our growing operations team. This is a fast-paced position responsible for managing employee schedules across multiple client locations while ensuring operational coverage, compliance, and exceptional customer service.

The ideal candidate thrives under pressure, possesses outstanding organizational skills, and is comfortable making difficult scheduling decisions while maintaining professionalism. This position requires someone who can effectively communicate with employees, enforce scheduling expectations, and adapt quickly to changing operational needs.

This role reports directly to the Director of Security and offers opportunities to gain experience in security operations, compliance, workforce management, and business administration.

Recent college graduates are strongly encouraged to apply.

Essential Responsibilities

Scheduling & Workforce Management

Develop, maintain, and manage daily and weekly employee schedules.

Ensure all client posts remain fully staffed while minimizing overtime.

Coordinate shift changes, call-offs, vacations, and emergency staffing needs.

Contact employees regarding available shifts and staffing shortages.

Maintain accurate scheduling records and employee availability.

Monitor attendance, missed shifts, and schedule compliance.

Exercise sound judgment when making staffing decisions in a time-sensitive environment.

Operations Support

Assist the Director of Security with day-to-day operational tasks.

Help maintain personnel records and scheduling documentation.

Coordinate communication between Operations Managers and field personnel.

Support administrative functions for special projects and client requests.

Compliance & Administrative Support

Assist with compliance audits and personnel file reviews.

Verify required licenses, certifications, and training records remain current.

Assist with quality assurance initiatives and internal operational audits.

Support invoicing, billing verification, and payroll-related administrative tasks.

Perform additional administrative duties as assigned.

Qualifications

Required

High school diploma or equivalent.

Strong attention to detail and organizational skills.

Excellent verbal and written communication abilities.

Ability to multitask in a fast-paced environment.

Strong problem-solving and decision-making skills.

Ability to remain calm under pressure.

Professional demeanor with the ability to communicate firmly and respectfully.

Proficiency with Microsoft Office (Word, Excel, Outlook).

Ability to handle confidential information with discretion.

Preferred

Associate's or Bachelor's degree in Business Administration, Criminal Justice, Management, Human Resources, or a related field.

Experience with employee scheduling, dispatching, logistics, workforce management, or operations coordination.

Experience in the security industry is a plus but not required.

Desired Skills

We're looking for someone who is:
Exceptionally detail-oriented

Highly organized

Assertive and confident when managing employee schedules

Dependable and accountable

Able to prioritize competing deadlines

Comfortable working in a constantly changing environment

Customer service focused

Self-motivated with a strong work ethic

Willing to learn and grow within the organization

Work Environment

Full-time, Monday through Friday.

Office-based position with occasional after-hours communication for operational emergencies.

Fast-paced environment requiring frequent multitasking and shifting priorities.

Why Join USP Security?

At USP Security, you'll gain hands-on experience in operations management while working alongside an experienced leadership team. This role provides exposure to workforce planning, compliance, client operations, invoicing, and security management, making it an excellent opportunity for someone looking to build a career in operations, management, or business administration.

Successful employees have opportunities for advancement into Operations Management and other leadership positions as the company continues to grow.