Scheduling Specialist In-Home Care Agency

Job Overview
Comfort Keepers is hiring an In-Home Care Scheduler to support our growing home care team. This role is responsible for caregiver scheduling, client scheduling, shift coverage, staffing coordination, and daily schedule management for in-home care services.

The In-Home Care Scheduler works closely with caregivers, clients, and office staff to ensure shifts are staffed, schedule changes are communicated quickly, and care services are delivered smoothly. This position is ideal for someone with experience in home care scheduling, healthcare scheduling, staffing coordination, customer service, or office administration.

If you are highly organized, detail-oriented, calm under pressure, and enjoy solving problems in a fast-paced environment, we encourage you to apply.

About Comfort Keepers

Comfort Keepers provides compassionate in-home care that helps seniors and adults live safely and independently in the comfort of their own homes. Our team is committed to delivering excellent care while supporting families and caregivers every step of the way.

When you join Comfort Keepers, you become part of a team that values compassion, dependability, teamwork, and service excellence.

Essential Responsibilities:

· Schedule shifts and hours by matching caregiver qualifications and availability to client needs and preferences, while maintaining consistency and minimizing overtime and cancelled shifts.

· Monitor and manage incomplete shifts and task logs, including completion of electronic signatures.

· Maximize caregiver availability and schedule them efficiently and effectively in order to reduce caregiver turnover.

· Communicate new assignments, details, and/or schedule changes to caregivers and clients prior to the assigned shift.

· Manage daily exceptions (call-outs, cancellations, and changes) timely and efficiently and provides proper documentation to support efforts to control cancellations and lost hours.

· Conduct and appropriately document phone assimilations with client and employee when a live assimilation cannot be done by nursing or client care.

· Maintain detailed notes on clients and caregivers in Operating System.

· Utilize Operating System as your primary mode of communication and documentation, both internally and externally.

· Communicate all new client assimilation needs to nursing and/or client care in a timely manner.

· Report all cancellations, hospitalizations, facility placements, caregiver disciplinary matters, staffing needs, and scheduling concerns to the Operations Manager

· Schedules and manages the annual caregiver competency training

Qualifications:

College degree preferred and two years related experience and/or training. Knowledge and experience in Staffing, Human Resources, and Healthcare Management are preferred.

Requires proficiency in word processing and computer skills (Office, Excel, Power Point, Internet, and email programs).

Must possess excellent human relations, customer service, and organizational skills.

Must be able to work under time pressure and manage multiple demands simultaneously.

Pay: $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person