Scheduling Team Lead

Location: In-office
Reports to: Office Manager

About Glide

Glide Window Cleaning is a rapidly growing residential and commercial service company focused on delivering high-quality exterior cleaning services with a strong emphasis on customer experience and operational excellence.

We operate on a recurring service model and have experienced significant year-over-year growth. Our systems, teams, and processes are constantly evolving to support that growth. We are building a high-performance organization that values ownership, accountability, and continuous improvement.

We are looking for someone who wants to grow with the company. As Glide continues to scale, this role will have the opportunity to expand into a larger operational leadership position for the right individual.

This is an opportunity to join a fast-paced, growth-oriented company where strong operators can make a direct and measurable impact on revenue, efficiency, and scalability.

FieldRoutes familiarity is strongly preferred.
This role includes performance-based bonuses tied to key operational metrics.

Role Overview

The Scheduling Team Lead is responsible for maximizing completed revenue within the scheduled month by building and managing efficient technician routes, maintaining scheduling flexibility, and proactively solving operational challenges.

This role is not purely executional. The Scheduling Team Lead is expected to identify problems, create solutions, and continuously improve scheduling systems. They serve as the central point of coordination between Sales, Customer Service, Customer Loyalty, and Field Operations.

Core Responsibilities

• Build and manage monthly technician schedules
• Optimize routes for efficiency and capacity
• Fill schedule gaps and adjust in real time
• Protect in-month revenue and utilization
• Partner closely with Sales to support growth
• Coordinate with CS, CL, and field teams
• Own and improve scheduling systems

Problem Solving & Ownership (Critical)

• Proactively identify inefficiencies, bottlenecks, and risks within the scheduling system
• Develop and implement solutions without waiting for direction
• Anticipate problems before they impact operations
• Continuously improve scheduling processes, tools, and workflows
• Bring forward ideas that increase revenue, efficiency, or scalability

Communication Expectations

• Act as the central communication hub between departments
• Clearly communicate schedule changes, risks, and priorities
• Collaborate effectively with Sales, Customer Service, Customer Loyalty, and Field teams
• Provide regular updates on scheduling performance and issues

Key Traits for Success

• Strong problem-solving ability with a proactive mindset
• High level of ownership and accountability
• Ability to think in systems, capacity, and efficiency
• Excellent communication and coordination skills
• Detail-oriented and highly organized
• Able to make decisions quickly in a fast-paced environment

Preferred Experience

• Experience in scheduling, logistics, dispatch, or operations coordination
• Experience in a service-based or route-based business
• Familiarity with CRMs or scheduling platforms (FieldRoutes or similar preferred)

What Success Looks Like

The schedule runs efficiently, technicians stay fully utilized, sales has the capacity they need to grow, and problems are identified and solved before they impact the business.

Pay: $22.00 per hour

Work Location: In person