School Transportation Dispatcher

FRAMINGHAM PUBLIC SCHOOLS

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School Transportation Dispatcher
Department of Transportation

2025-2026 School Year

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• Not Applicable

• 
  Educational Requirement: High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Professional Experience: Previous experience in dispatching, logistics, or transportation operations preferred.
• Language Proficiency: Bilingual proficiency in Spanish and/or Portuguese is preferred.

• 
  Communication: Strong oral and written communication skills; ability to present information clearly and respond effectively to questions from district staff, school administrators, the School Committee, and the broader community.
• Analytical Problem Solving: Sound reasoning and problem-solving skills to evaluate district-wide information, define problems, collect data, establish facts, draw valid conclusions, and recommend appropriate policies, procedures, or courses of action.
• Strategic Planning & Evidence-Based Practice: Capacity to read, analyze, and interpret professional literature, technical procedures, and governmental regulations to inform district-level policies, operational decisions, and strategic planning.
• Relationship Building & Collaboration: Ability to establish and maintain positive, effective cross-departmental working relationships with school leaders, district staff, community partners, and vendors.
• Cultural Proficiency: Demonstrated cultural proficiency and competence in fostering an equitable and inclusive district environment for all staff, students, and families.
• Reliability, Professionalism & Composure: Maintain regular, predictable, and punctual attendance to ensure consistent district operations. Exhibit professionalism and composure in responding to unpredictable or high-stakes situations, maintaining a proactive and solution-focused approach.
• Organization & Time Management: Strong organizational and project-management skills to work independently. Ability to monitor multiple radio frequencies, answer phone lines, and update digital logs simultaneously without compromising accuracy.
• Data-Driven Decision Making: Ability to use complex data sets effectively to inform resource allocation, policy development, and continuous improvement efforts across the district.
• Technology Proficiency: Proficiency in using specialized transportation software (e.g., GPS tracking, routing systems) alongside standard office suites like Google Workspace.
• Compliance & Confidentiality: Commitment to performing all duties in compliance with state and federal laws, Framingham Public Schools policies, and collective bargaining agreements. Ability to maintain strict confidentiality of sensitive personnel, legal, financial, and student information.
• Composure & Crisis Management: Ability to maintain a calm, professional demeanor during high-stress situations, such as traffic accidents, vehicle breakdowns, or inclement weather emergencies.
• Geographic Proficiency: In-depth knowledge of Framingham’s geography, including school locations, major intersections, and common traffic patterns to assist drivers with navigation and route adjustments.

I. Communication and Dispatching

• Maintain consistent two-way radio communication with all transportation staff to ensure route safety and efficiency.

• Address inquiries from administration, parents, and students regarding daily transportation status and schedules.

• Provide clear instructions to drivers regarding operational procedures, schedule changes, or emergency protocols.

• Serve as a liaison between drivers and the transportation office to relay critical route details.

II. Logistics and Coordination

• Assist in the planning and organization of home-to-school bus routes, field trips, and athletic trips.

• Assist in estimating costs and managing administrative procedures for various field trip requests.

• Maintain accurate and detailed daily event logs and activity records.

• Implement emergency protocols as necessary to ensure student safety.

• Uphold all district policies and ethical standards, ensuring the security of sensitive data.

Other duties as assigned by the Director.

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  Mobility, Navigation & Travel: Must move about and traverse throughout the transportation building. Requires the ability to travel to and navigate effectively throughout various school buildings and district grounds for meetings, site visits, or emergency responses.
• Stationary Tasks: Often remains in a stationary position for considerable periods of time to monitor radio frequencies, perform administrative tasks, and manage extensive data entry.
• Sensory Requirements: Must be able to see and hear continuously to monitor two-way radio traffic, participate in meetings, and ensure safety when visiting active school or bus yard environments.
• Communication: Must communicate effectively and clearly with district personnel, school staff, and the public in person, via email, telephone, and two-way radio.
• Manual Dexterity & Technology: Frequent use of hands to finger, handle, or feel. Must be able to operate a computer, input digital/printed data, and use other office productivity machinery continuously throughout the day.
• General Physical Strength: Expected to lift and carry up to 20 lbs (e.g., laptops, presentation materials, files, or office supplies) between the central office and school sites.
• Working Environment: Works primarily in a professional office setting with moderate noise levels, but must be able to adapt to dynamic, higher-noise school environments during site visits and observations.
• Interaction & Focus: Must interact routinely with diverse stakeholders, meet multiple high-level demands simultaneously, and maintain focus on complex tasks amid frequent interruptions.

• Director of Transportation (and/or designee)
• The performance of this job will be evaluated as per the Framingham School Commitee Contract.

• 
  This position is classified as Non-Exempt (Hourly).

• 
  Covered under Framingham School Commitee Contract.

• Work Year: 260 days (Twelve Months)
• Schedule: 10:00 AM to 6:00 PM

• The District reserves the right to transfer personnel as needed.