Screening Administrator

At Giant Group , we have an exciting opportunity for a Screening Administrator to join our growing team.

Job Title : Screening Administrator/ Background Screening Coordinator

Reporting to : Screening Team Lead

Location : Askari Corporate Tower, Main Boulevard, Gulberg III, Lahore

Hours : 40hrs, Weekly (Mon – Fri), 10:00am - 7:00pm (PST)

Salary range: 98,500 PKR plus performance bonus of up to 15,000 PKR per month

Holiday : 17 days leave + Public Holidays

Probation period : 3 months

Deadline to apply: 17th June 2026

About us:

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role:

As the Screening Administrator, you will have an impact on the quality of our screening services provided to our screening clients. Therefore, you are responsible for conducting the verification of candidates’ employment history, education qualifications and professional membership or any other required checks/verifications that we provide as a service. The desired outcome of this will be to provide a screening solution to our clients that meets a high quality and productivity standards that are essential to maintain long-term partnerships with our clients.

If you are looking for an advisory, generalist, or people-facing HR position, this role is not for you. This role is best suited for early-career professionals (1–3 years of experience) looking to build hands-on experience in process-driven operations, documentation, and stakeholder coordination

A typical day looks like : You’ll be chasing employment and education references, updating case statuses in the system, flagging discrepancies in candidate documents, and coordinating with clients on pending verifications — all within defined turnaround times. You’ll manage a pipeline of multiple active cases simultaneously across case management systems, email, and internal trackers.

Team structure: You will be part of the Screening Team, working closely with a Team Lead and Quality Analyst on a day-to-day basis, while reporting directly to your Line Manager.

As a Screening Administrator, you will be responsible for meeting daily productivity targets , such as completing a specified number of emails/work queues . In addition, you will be expected to maintain a high standard of quality , ensuring your work meets internal audit requirements.

Key responsibilities of the role include:

• Conduct thorough background checks on candidates, including verifying employment history, education, and criminal records, and ensuring proper documentation.
• Maintain clear and effective communication with external stakeholders like candidates, clients, etc via personalized email and phone call, ensuring timely responses through a systematic follow-up process.
• Coordinate with clients to provide regular updates on pending actions, addressing queries or concerns promptly and professionally.
• Collaborate with team members to streamline the screening process, resolve issues, and maintain a comprehensive case history to improve overall efficiency.
• Manage time effectively to meet deadlines, handle multiple cases simultaneously, and provide regular reports to management about progress and outstanding issues.
• Work closely with quality team to maximize case completion by following established procedures and guidelines.

Your ideal experience & competencies:

Ideally you would have a bachelor’s degree in business, economics, or a related field, and 1–3 years of hands-on experience in at least one of the following:

• Background screening / verification
• Operations or case management roles
• Customer support or coordination roles involving documentation, follow-ups, and SLAs

You can only excel in this role if you have:

• Excellent verbal and written communication skills
• Proficiency in using email, case management systems, and internal trackers
• Self-motivation with strong time management and organisational skills
• High attention to detail in managing daily operations
• Ability to follow structured workflows and meet key deadlines
• Comfort collaborating with a team lead and receiving regular performance feedback

Benefits :

• Provident fund
• Medical cover
• Birthday leave
• Role related training & paid studies
• Buy holidays
• Life insurance
• Mental health coverage
• Referral bonuses
• Subsidized parking
• Engage & Celebrate
• Long service award
• Company events and trips

All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.