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Scrum Master
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Key Responsibilities:
Agile & Scrum Leadership
- Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives).
- Guide teams on Agile best practices and continuous improvement.
- Support Agile transformation initiatives within the organization.
- Coach teams in SAFe and help coordinate Program Increment (PI) Planning activities across multiple Agile teams.
Technical Leadership
- Collaborate with architects and developers to ensure smooth delivery of AWS-based solutions.
- Assist in identifying technical risks and dependencies and coordinate mitigation strategies.
- Participate in backlog refinement sessions to ensure technical feasibility and scalability.
Stakeholder & Customer Management
- Act as a key liaison between the customer business team, product owners, and technical delivery teams.
- Translate business needs into actionable user stories and technical deliverables.
- Manage customer expectations, report progress, and proactively address issues or risks.
- Drive alignment between business objectives and technical execution.
PI Planning & SAFe Coordination
- Facilitate PI Planning events: feature breakdown, capacity planning, risk management, and dependency resolution.
- Support release planning and tracking across multiple Scrum teams.
- Ensure alignment with ART (Agile Release Train) and cross-functional objectives.
Operational & Shift Support
- Should be able to work in the second shift occasionally for PI planning activities to support global stakeholders across different time zones.
- Ensure smooth project communication and handoffs between shifts.
Required Skills & Qualifications:
- Bachelor’s or master’s degree in computer science, Information Systems, or related field.
- Certified Scrum Master (CSM / PSM) or SAFe Scrum Master certification required.
- Minimum 3 years of experience as a Scrum Master in Agile/SAFe environments.
- Good technical understanding of AWS services and cloud-native architectures.
- Experience facilitating PI Planning and managing distributed Agile teams.
- Strong stakeholder management and communication skills, with experience handling customer-facing roles.
- Knowledge of commercial pharma processes, CRM systems (like Veeva), and data compliance standards would be an added advantage.
- Excellent problem-solving, facilitation, and conflict resolution skills.
- Ability to work in shifts and manage global delivery teams.
Preferred Skills:
- Experience with DevOps pipelines, CI/CD tools, and cloud automation.
- Knowledge of GxP, 21 CFR Part 11, or other pharma regulatory frameworks.
- Experience with JIRA, Confluence, and Agile reporting dashboards.
Soft Skills:
- Strong communication and interpersonal skills.
- Customer-centric mindset with business acumen.
- High ownership, adaptability, and a collaborative attitude.
- Proactive in identifying and resolving blockers.
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