Qureos

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  • Work with cross functional teams for successful releases and deployments.
  • Manage New Product Introduction (NPI) release.
  • Manage sprint planning and facilitate retrospective drives for project success.
  • Collaborate with design and engineering team to map end-to-end user journeys and system interactions.
  • Facilitate stakeholders workshops and alignment sessions to create journey improvements and ensure seamless execution across teams.
  • Act as a thought leader and change agent in the transformation of traditional support and service into a modern, proactive, and personalized customer experience.
  • Develop and maintain a deep understanding of enterprise support models, including tiered support structures, SLAs, and escalation paths.
  • Partner with product and engineering teams to ensure that enterprise support requirements are considered in the design and development of Apple products and services.
  • Collaborate with Customer Success Managers to gather insights into enterprise client pain points and technical challenges and translate these insights into actionable improvements in digital support journeys.

Salary Range: $80,000 - $150,000 a year

Location
Cupertino, CA
Job Function
TECHNOLOGY
Role
Scrum Master
Job Id
398137
Desired Skills
Program Management | scrum master
Salary Range
$80,000-$150,000 a year

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