Scrum Master

• Work with cross functional teams for successful releases and deployments.
• Manage New Product Introduction (NPI) release.
• Manage sprint planning and facilitate retrospective drives for project success.
• Collaborate with design and engineering team to map end-to-end user journeys and system interactions.
• Facilitate stakeholders workshops and alignment sessions to create journey improvements and ensure seamless execution across teams.
• Act as a thought leader and change agent in the transformation of traditional support and service into a modern, proactive, and personalized customer experience.
• Develop and maintain a deep understanding of enterprise support models, including tiered support structures, SLAs, and escalation paths.
• Partner with product and engineering teams to ensure that enterprise support requirements are considered in the design and development of Apple products and services.
• Collaborate with Customer Success Managers to gather insights into enterprise client pain points and technical challenges and translate these insights into actionable improvements in digital support journeys.

Salary Range: $80,000 - $150,000 a year