Scrum Master (Reston, VA)

Job Title: Scrum Master

Department: Systems & Technology

Location: Reston, VA (On Site)

Status: Full-Time/Exempt

Job Reports To: Associate Managing Director, Software Development

Job Summary:

The Scrum Master will serve as a servant leader and facilitator for one or more Agile technology delivery teams, ensuring adherence to Agile/Scrum or SAFe principles while enabling high-quality, predictable delivery. This role is responsible for removing impediments, coaching cross-functional teams, supporting product delivery processes, and driving continuous improvement across multiple concurrent projects. Will work daily with business, operations, security, legal, communication, and marketing to better govern the business technology roadmap, drive the idea from concept to service with minimal setbacks.

Essential Duties and Responsibilities:

Scrum & Agile Facilitation

• Facilitates all Agile ceremonies, including Sprint Planning, Daily Standups, Sprint Review, and Retrospectives, ensuring the team collaborates effectively toward sprint goals.
• Supports PI Planning, System Demos, and Inspect & Adapt sessions for teams operating within SAFe.
• Ensures adherence to Agile principles and practices while promoting transparency, accountability, and relentless improvement.

Team Coaching & Support

• Coaches teams on Agile practices, team dynamics, self-organization, cross-functionality, and continuous improvement.
• Removes impediments to ensure steady progress while protecting teams from outside distractions.
• Reinforces strong engineering practices, including refinement, estimation, story grooming, and sprint readiness.
• Collaborates and partners within and beyond the teams. Build productive relationships with others. Seek out and consider diverse points of view.

Product Delivery & Stakeholder Collaboration

• Partners closely with Product & Technology Owners to refine backlogs, prioritize stories, and ensure clarity in requirements.
• Tracks and reports team metrics (velocity, burndown, cycle times, maturity indicators) to stakeholders and leadership.
• Supports development teams in maintaining visibility of work, risks, dependencies, and deliverables.
• Guides, motivates, and inspires others to think differently and deliver results. Anticipates and addresses others' concerns to build buy-in for recommendations and decisions.

Cross‑Team & Organizational Alignment

• Serves as a liaison between multiple Agile teams, Business Owners, QA, Architecture, and other dependent teams.
• Helps align team execution with program-level or release-level goals, especially for cross-product or multi-team initiatives.
• Supports compliance with organizational Agile SDLC standards and governance processes.

Required Background / Education:

• 6 + years’ experience as a Scrum Master.
• Certified ScrumMaster (CSM), PSM I, SAFe Scrum Master, or equivalent certification.
• Superior listening and learning skills. Must be able to learn the business objectives and assist in planning and confirm the technology deliverables align not only with the release plan but also with the overall strategic vision.
• Excellent Communication Skills. Conveys information in a compelling and inspiring manner. Understands listener needs and appropriately tailors written and verbal communications.
• Critical Thinking Skills - must leverage existing work and ideas to avoid “reinventing the wheel”.
• Proven experience as a Scrum Master facilitating Agile teams and Agile ceremonies.
• Ability to manage multiple priorities and work effectively with cross functional and distributed teams.
• Business Analysis Skill.
• Familiarity with Jira, Confluence, and other Agile lifecycle tools.
• Ability to Administrate JIRA and Confluence.
• Experience supporting large-scale implementations, API-driven environments, or multi-team product delivery.
• Bachelor's Degree required or equivalent experience.

Supervisory Responsibilities

None at this time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a sedentary role that involves:

• Sitting: Prolonged periods of sitting at a desk.
• Keyboarding: Frequent use of a computer keyboard for typing.
• Visual Acuity: Close visual acuity for viewing a computer screen and reading documents.
• Reaching: Occasionally reaching for items such as files or office supplies.
• Lifting: Occasionally lifting light objects, usually up to 10-20 pounds.
• Walking: Short distances within the office to attend meetings or retrieve documents.
• Repetitive Motion: Frequent repetitive motions of the wrists, hands, and fingers

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Nacha has the distinct honor of being named one of the Best Places to Work in Virginia for eight years in a row as well as named one of America’s Best Work Places.

Nacha provides a competitive, comprehensive benefits package to include: Medical, Dental, Vision, Life insurance, Short- and Long-term Disability, FSA, HSA, 401k with Match, VAC/SICK/HOL, Wellness Reimbursement, and promotes a culture that encourages learning and professional development.

If you would like to be a part of a dynamic team, please submit your cover letter and resume to attention Human Resources.

Nacha Core Values

Being a team member of Nacha means adopting and living our Core Values. As the problem solvers and consensus builders who enable payments to securely reach virtually every American, WE ACHieve success through teamwork, commitment and innovative thinking.

To join Nacha is to exemplify our Core Values by: not sitting on the sidelines but being doers. We don’t shy away from tough problems or long odds - we do what is right, which may not be easy. We foster curiosity and embrace learning to broaden our expertise. We are each great, but together we are better and foster a respectful, diverse and inclusive work culture. And finally, we don’t take ourselves too seriously. We bring our ‘A’ game and still have fun. We celebrate successes and have a friendly and fun work environment.

Nacha is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Pay: $120,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Experience:

• Scrum Master: 6 years (Required)

License/Certification:

• Certified Scrum Master (Required)

Ability to Commute:

• Reston, VA 20190 (Required)

Work Location: In person