Sea Logistics Customer Care Manager

Are you passionate about delivering exceptional customer experiences in the logistics industry? Kuehne + Nagel is seeking a dynamic Sea Logistics Customer Care Manager to lead and optimize our Customer Care Location (CCL) team. This role is pivotal in driving customer satisfaction, managing local P&L, and implementing national strategies to ensure sustainable growth and operational excellence.

How you create impact

• Lead and guide the local CCL team to deliver outstanding customer service and drive business growth.
• Collaborate with internal stakeholders to enhance customer engagement, retention, and reactivation.
• Manage and monitor sales activities, including quotations aligned with pricing strategies.
• Ensure accurate customer data and reporting, especially for SME customers.
• Partner with Finance to manage credit limits and resolve challenges.
• Drive continuous improvement in customer case management and service delivery.
• Foster close cooperation with the Operational Care Center (OCC) to optimize customer experience.
• Facilitate training and skill development for team members.
• Define and monitor SLAs, ensuring performance standards are met.
• Promote automation through tools like the eTouch Automation dashboard.
• Ensure CRM documentation and regular customer visits by the CCL team.
• Conduct weekly meetings with sales representatives to align on goals and strategies.

What we would like you to bring

• 5+ years' experience in freight forwarding and supply chain management, with a focus on Sea Logistics.
• 2+ years experience as a people leader.
• Proven success in project management and strategic execution.
• Strong financial acumen with several years of P&L responsibility.
• Fluent in local language and advanced proficiency in English (written and verbal).

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-KE1

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.