account management support

JPMorganChase

<div>JOB DESCRIPTION 
You are a strategic thinker passionate about driving solutions in Global Client Account Management (CAM)Support. You have found the right team.
As a Global Client Account Management Support Professional within our Global CAM Support Team, you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.
Job Responsibilities<ul><li>
Support Primary Client Account Managers (CAMs) in delivering a world-class client experience and managing client expectations.</li><li>
Coordinate with Portfolio Managers, Traders, Investment Specialists, Cash Management, Guideline Management, and other teams as required.</li><li>
Process and coordinate account maintenance requests, including cash flows, account opening, reporting setup, fee invoice setup, guideline setup, and exclusion list maintenance.</li><li>
Maintain and enhance all aspects of client experience, ensuring tasks are executed in line with regional procedures and quality controls.</li><li>
Serve as a key contact for administrative, operational, and general servicing issues for CAMs globally.</li><li>
Maintain accurate client records and static data.</li><li>
Extract documents or system data to support internal control testing requests.</li><li>
Document and review procedures to ensure compliance and efficiency.</li><li>
Provide periodic status, control, and KPI reports for conducted work.</li><li>
Escalate unclear requests, issues, and errors in a timely manner.</li></ul>
Required qualifications, capabilities and skills<ul><li>
Bachelor&rsquo;s degree with at least 3 years of relevant experience.</li><li>
Prior experience in Asset Management or Asset Servicing in client services roles within custody or investment banking.</li><li>
Understanding of asset management business, asset classes, and investment products.</li><li>
Strong financial market awareness and grasp of basic financial concepts.</li><li>
Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook (intermediate to advanced).</li><li>
Excellent communication skills (verbal and written), especially in client-facing situations.</li><li>
Outstanding accuracy and attention to detail.</li><li>
Awareness of business risk and compliance procedures.</li><li>
Ability to manage competing priorities and meet tight deadlines.</li><li>
Strong numerical and quantitative skills.</li></ul>
Preferred qualifications, capabilities and skills<ul><li>
Experience in client-facing roles within asset management or investment banking.</li><li>
Advanced stakeholder management skills, with the ability to partner with stakeholders at all levels.</li><li>
Exceptional prioritization, time management, and multi-tasking abilities.</li><li>
Strong work ethic, positive attitude, and proactive approach.</li><li>
Ability to work collaboratively with local and global teams, as well as independently.</li><li>
Sensitivity to different cultures and working styles. 
</li></ul> 
 
ABOUT US<div> 
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. 
 
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</div> 
 
 
ABOUT THE TEAM 
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

Analyst Client Account management

LSEG

<div>
 The LSEG is rapidly growing its footprint in Cairo to maintain deep customer relationships to drive revenue retention and growth.
 
 
 We are looking for a Sales Desk Associate to handle in administrative support to the account management team in EMEA &ndash; spanning across various customer segments.
 
 
 
 What You&rsquo;ll Do:
 
 
 
 Ensure all client administrative tasks are fulfilled.
 
 
 Work with customer operations team to help with deal execution and support.
 
 
 Understand key client objectives and supports account planning.
 
 
 Identify additional opportunities for revenue and proactively.
 
 
 Know required information about the industry, domain, and target personas.
 
 
 Collaborate closely with internal stakeholders, e.g., relationship managers, sales teams, legal, and order management to support client scenarios.
 
 
 Own and maintain data hygiene in pipeline for select data fields.
 
 
 Support key relationship owner for a set of low-medium complexity/priority accounts.
 
 
 Have understanding for the overall sales cycle.
 
 
 Support on annual price increase process.
 
 
 Drive customer lifecycle framework and ensures strong renewal execution, minimizing cancellations.
 
 
 Adhere to financial controls and policies, running third-party data responsibly.
 
 
 Demonstrate understanding of CRM workflow and systems: raise, follow through and track requests across the client lifecycle, ensuring clear documentation and prioritization.
 
 
 Resolve inquiries effectively, performing thorough analyses to address root causes
 
 
 Drive data and documentation accuracy across an allocated account portfolio: e.g., locate, verify, and review client contract documentation to ensure completeness and accuracy
 
 
 Handle diverse order types, ensuring accurate system entries and fulfilment in a timely and accurate manner
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 Understanding of the financial services industry.
 
 
 2-4 years of experience in a sales operation, deal desk, customer success, or commercial support role
 
 
 Industry certifications encouraged.
 
 
 Excellent attention to detail and organizational skills.
 
 
 Ability to prioritize and manage multiple tasks in a deadline-driven environment.
 
 
 Problem solving skills: ability to understand, articulate, structure and solve client needs
 
 
 Relationship building skills.
 
 
 Understanding of contract handling, account data management, and business processes.
 
 
 Basic knowledge in using Salesforce and workflow systems.
 
 
 Understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage.
 
 
 
 What We Offer:
 
 
 
 We're proud to offer a working culture that supports growth, balance, and purpose:
 
 
 Hybrid and flexible working arrangements.
 
 
 A welcoming, inclusive culture backed by Employee Networks.
 
 
 A competitive referral bonus program.
 
 
 Access to private healthcare, wellness support, and pension contributions.
 
 
 Professional development opportunities and learning resources.
 
 
 Paid volunteer time to support causes that matter to you.
 
 
 A team that values your input and supports your goals.
 
 
 We believe diversity makes us stronger. If you need reasonable accommodations during the application or interview process, please let us know - we're here to support you!
 
 
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Sales Desk Associate

Yubi

You will assist the Team Lead in end to end Lender Management- from documentation, to sales support to working closely with internal stakeholders- Legal, Compliance, Product, Engineering and Delivery.

Key Responsibilities

Sales &amp; Business Development: Support

<ul>
 <li>
 Sales Support: For all platform offerings of Yubi, including LOS/LMS, Supply Chain Finance, Co-Lending, Securitisation, Debt Collection Platform solutions and Data Products ensuring market penetration in Dubai.
 </li>
 <li>
 Account Management: Build account plans to identify cross-sell/ up-sell opportunities: support in building partnerships with banks, financial institutions, and BFSI players.
 </li>
 <li>
 PUA &amp; Billing Execution: Manage Purchase Order (PO) signings and ensure timely invoicing for closed deals.
 </li>
</ul>

Pre-Sales &amp; Solution Enablement

<ul>
 <li>
 Product Demonstrations: Deliver compelling demos and presentations, showcasing technical advantages, ROI, and business benefits.
 </li>
 <li>
 Proposal Development: Assist in drafting detailed RFIs/RFPs, solution presentations, and assist in strategic sales pitches.
 </li>
 <li>
 Stakeholder Communication: Act as a bridge between clients, sales, and product teams to ensure a seamless pre-sales process.
 </li>
</ul>

Implementation &amp; Customer Success

<ul>
 <li>
 Platform Deployment: Coordinate with internal teams for implementation of Yubi s solutions, ensuring seamless integration.
 </li>
 <li>
 Strategic Account Planning: Develop account strategies to increase engagement, product adoption, and renewals.
 </li>
</ul>

Market Intelligence &amp; Strategy

<ul>
 <li>
 Support team on thought leadership, product collaterals, regulatory insights in MENA and competitive analysis
 </li>
</ul>

Platform Sales - Lender Alliances

Alight Solutions

<div>About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents over 25 years. The Alight Work life&reg; platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Work life is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight has more than 16,000 colleagues spanning the globe, proudly serving 4,300 clients and their more than 36 million employees and dependents.
PURPOSE: The Associate Account Manager serves as a specialized administrative extension of the Account Management team in support of the client.
The Associate Account Manager is dedicated to helping the Account Management Team ensure the client&rsquo;s needs, requests and questions are taken care of within the scope of Alight Leave Solutions services. The position is responsible for submitting tickets, researching inquiries, provision of claim-related data and reports, and inquiry resolution for clients. The Associate Account Manager does not provide counsel or input on a client&rsquo;s employment-related decisions. This role may be located at an India location.
ESSENTIAL FUNCTIONS:<ul><li>
Support&rsquo;s Client LeavePro and or 360 system acceptance testing</li><li>
Assists in researching client inquiries related to Disability and Leave of Absence, including claim and leave specific questions</li><li>
Research and investigate technology issues, including managing file feed escalations, submitting tickets, and following through to resolution</li><li>
Monitor roster files and manage dropped employee tracking process</li><li>
Recommends process improvements and ways to streamline (after vetting with Account Executive and Operations) and follows change management approval process.</li><li>
Serves as a resource for the account management team and acts as a Leave Solutions subject matter expert</li><li>
Assist with work orders, user testing, etc</li><li>
Submit new report requests</li><li>
Delivers weekly, monthly, quarterly, and ad hoc reporting to client as needed</li><li>
Partners with Account Executive, Operations, and/or Business Intelligence to deliver analytics for weekly, monthly, and quarterly reports as needed</li><li>
Performs a variety of administrative duties in support of the client as well as the Account Management team with a high level of attention to detail</li><li>
Maintains all related documents, files and legal requests with a high level of confidentiality and professionalism</li></ul>
OTHER DUTIES:<ul><li>
Attends department meetings and company meetings as required</li><li>
Takes ownership for assigned project work with guidance from Account Executive / Account Director</li><li>
Collaborates with Account Executive and Account Manager to help facilitate resolution of issues between clients and the appropriate internal partners on tactical initiatives</li><li>
Partners with internal Account Management team, Client Benefits/Absence Management Team to meet client needs</li></ul>
Skills
<ul><li>Demonstration of diplomacy, good judgment, professionalism, critical thinking, analytical skills and the ability to handle confidential information</li><li>
Excellent communication skills (oral/written)</li><li>
Demonstrates introductory knowledge of Disability Management, FMLA, and Workers Compensation and Payroll</li><li>
Working knowledge of internal systems, including but not limited to; LeavePro, 360, Jira, NXT, Self -Service Portal and reporting across other applications and platforms</li><li>
Strong interpersonal communication skills and a positive attitude</li><li>
Well organized, able to multi-task and identify priorities</li><li>
Project management experience preferred</li><li>
Multi-tasks and identifies competing priorities. Hits target dates</li><li>
Proficient computer skills in data entry and attention to detail</li><li>
Microsoft Word and Excel intermediate level experience</li><li>
Supports departmental initiatives and other duties as specified</li></ul>
We offer you a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization. 
DISCLAIMER: 
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
.</div>

T4 - Lead - Customer Support

CBRE Excellerate

<div>Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally. 
 
Job Purpose: 
Responsible to support finance lead by managing various client accounts which will be assigned as per capacity and account activity level. 
 
What you will be doing: 
<ul><li>
Understand client contract and MSA.</li><li>
Ensure billing to client is in accordance with the contract agreed in each country.</li><li>
Review of open PO report with operations, ensuring accuracy of GL and cost center allocation.</li><li>
Participate in budget/forecast process</li><li>
Strong communication between all relevant stakeholders as per account.</li><li>
Report YTD results to respective managing directors per account.</li><li>
Preparation of the balance sheet and profit and loss statements and compilation of data for the preparation of regularly scheduled and special accounting reports.</li><li>
Post and prepares journal entries, review with account and CBX finance leads.</li><li>
Follow up on collection and reconciliation on statement of accounts.</li><li>
Prepares monthly account analysis of balance sheet accounts, develops adjusting entries as needed, and reviews status of all significant accounts with Accounting Management.</li><li>
Researches and resolves accounts receivable issues.</li><li>
Ensures that systems and procedures follow company policies, acceptable accounting practices, and applicable regulations.</li><li>
Maintains accounting processes and procedures, which comply with generally accepted accounting principles, tax requirements and management reporting requirements.</li></ul><ul><li>
Understand client contract and MSA.</li><li>
Ensure billing to client is in accordance with the contract agreed in each country.</li><li>
Review of open PO report with operations, ensuring accuracy of GL and cost center allocation.</li><li>
Participate in budget/forecast process</li><li>
Strong communication between all relevant stakeholders as per account.</li><li>
Report YTD results to respective managing directors per account.</li><li>
Preparation of the balance sheet and profit and loss statements and compilation of data for the preparation of regularly scheduled and special accounting reports.</li><li>
Post and prepares journal entries, review with account and CBX finance leads.</li><li>
Follow up on collection and reconciliation on statement of accounts.</li><li>
Prepares monthly account analysis of balance sheet accounts, develops adjusting entries as needed, and reviews status of all significant accounts with Accounting Management.</li><li>
Researches and resolves accounts receivable issues.</li><li>
Ensures that systems and procedures follow company policies, acceptable accounting practices, and applicable regulations.</li><li>
Maintains accounting processes and procedures, which comply with generally accepted accounting principles, tax requirements and management reporting requirements.</li><li>
Other duties may be assigned.</li></ul> 

What you will bring: 
<ul><li>
Degree - 2 or equivalent</li><li>
&quot;Experience in GL in a similar role, knowledge of US GAAP</li><li>
Experience with ERP (SAP)</li><li>
Strong Excel skills required</li><li>
Knowledge of the English language is a MUST both written and verbal</li></ul></div>

Finance Analyst (Cairo, Egypt)

Accenture

Skill required: NA - Finance Strategy 
Designation: Commercial Operations Specialist 
Qualifications:Any Graduation
 
Years of Experience:7 to 11 years
 
About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
What would you do? As a key member of the client account leadership team &amp; serving as the primary point of contact for commercial matters, the role requires orchestrating collaboration among various Commercial Functions (CF) to achieve the account&rsquo;s overall strategic and financial objectives. Building on the core responsibilities of an Account Services Lead, this role expands its focus to include comprehensive facilitation of account-wide commercial, contract, and financial processes in alignment with Market/MU/CG priorities 
What are we looking for? &bull;Corporate Finance &bull;Financial Analysis &bull;Financial Management &bull;Financial Planning and Analysis (FP&amp;A) &bull;Financial Consolidation &amp; Close Operations &bull;Ability to establish strong client relationship &bull;Ability to manage multiple stakeholders &bull;Ability to perform under pressure &bull;Adaptable and flexible &bull;Corporate planning &amp; strategic planning
 
Roles and Responsibilities: Support CALs in cross-functional review Cross-functional reviews with CAL and CF (Corporate Functions) leadership to discuss areas like account commercial priorities / challenges (internal and client) and status; agree owners/timelines; cross-functional risks/issues Support CALs in client prep Work with the CAL and Commercial Team to smooth preparation for client discussions in relation to cross-functional commercial matters Support Corporate Functions on accounts with PMO / facilitation Fostering a strong connection across the Commercial Office team. Mobilise &lsquo;Account Commercial Office&rsquo; cadence with initial focus to a) align CFM/RM/IS/SE/CM on roles, activities and how tasks are completed as a team; b) update on changes to practices; and c) agree how to work together when such changes impact collective operations. Mobilise key commercial processes in line with the contract and best practices. Support account experience improvements and support Corporate Functions with cross-functional transformational change Develop a cross-functional plan to improve account experience. Work with the CFs to collate, assess and facilitate communication of tools, process and policy changes to Account Teams in order to help adoption of new ways of working including Transformation updates if relevant to the account. Offline alignment and ad hoc calls to align on immediate changes or impacts to commercial practices. PMO support to CAL and Corporate Functions on issue management Coordinate and drive responses to ad hoc cross-functional client commercial issues as they arise e.g. data requests, 3rd party dependencies, delivery issues, implementation of savings requests, implementation of firm initiatives, other escalations, other matters arising as agreed between CAL and commercial office Measure, track and improve account experience Run feedback processes in line with overall IAS methods, collate feedback from account, drive cross functional improvements with the Corporate Functions. Organise and facilitate upskilling account teams&rsquo; commercial acumen through adoption and delivery of global / regional learning programs. Value Add if you are proficient in &bull;Financial Analysis &bull;Excel &bull;Power-BI
 
Any Graduation

Commercial Operations Specialist

BARE International

Position Summary Supports Key Account Managers in servicing strategic clients by coordinating communications and tracking deliverables. Ensures smooth operations and timely issue resolution through effective collaboration with internal teams. POSITION AVAILABLE : Key Account Assistant / Project Coordination Executive UAE Key Responsibilities <ul> <li> Scheduling of Evaluations & Project Management <ul> <li>Assist Key Account Manager to ensure 100% completion of project & evaluations</li> <li>Take charge of all administrative tasks related to the project.</li> <li>Add required Evaluations on the job board follow the weekly calendar for assigning & scheduling Evaluations.</li> <li>Assign the shop to the appropriate Evaluators</li> <li>Constant and prompt communication (email or calls) with Evaluators</li> <li>Coordinate with the Quality Control team to assist the Key Account Manager in resolving disputed reports.</li> </ul> </li> <li> Client Management <ul> <li>Assist the Key Account Manager in coordinating and updating Clients</li> <li>Revert to Clients within 1 business day</li> <li>Work hand-in-hand with the Key Account Manager to ensure proactive and prompt follow-up on client issues</li> </ul> </li> <li> Evaluator Recruitment & Management <ul> <li>Recruit Evaluators through various channels</li> <li>Ability to access networks for recruitment in Singapore</li> <li>Manage evaluators and respond to their queries promptly</li> <li>Brief train engage evaluators</li> </ul> </li> <li> Miscellaneous <ul> <li>Participate in team and company meetings.</li> <li>Support in ad-hoc reporting tasks</li> </ul> </li> </ul> Experience required <ul> <li>Bachelors Degree</li> </ul> with 12 years of experience in a coordination customer support or operational role. <ul> <li>Strong written English communication skills with the ability to communicate clearly and professionally. Additionally fluency in Arabic is a must.</li> </ul> General skills required <ul> <li>Proficient with MS Office (esp. Outlook Word Excel and PowerPoint) and internet-savvy</li> <li>Good interpersonal skills with excellent written and verbal proficiency in English</li> <li>Bilingual in any of the local languages would be an advantage</li> <li>Demonstrate responsible ethical and honest behaviour in all tasks & responsibilities</li> <li>Problem solver : react quickly and appropriately to problems.</li> <li>Follow up promptly.</li> <li>Shouldhave a Can-do attitude.</li> </ul> Reports to : Key Account Manager / Operations Manager / Regional Director. Location : UAE (Hybrid) Candidate must be based in the UAE. Employment Type : Full-Time Department / Functional Area : Operations Vacancy : 1<img src="https://www.jobg8.com/Tracking.aspx?Lpr6zL7TZRE14QbwwQvcG%2fVJM18URwYNy" width="0" height="0" />

Key Account Assistant Project Coordination Executive - UAE

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