account manager business support business support

<div>
 As a key member of the BPS office, you will play a pivotal role in shaping the strategic agenda, enabling smooth operations, and supporting senior leadership with insights for business growth. You will lead periodic reviews, drive execution of strategic projects for the Insurance and Healthcare Industry Market Units, support company-wide initiatives, and ensure rigor in performance management. This position requires strong business acumen, stakeholder management, and the ability to work in a dynamic, high-energy environment.
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Account Manager-Business Support-Business Support

HCLTech

<div>
 
 
 Role:
 
 Presales Director- Infra
 
 
 
 Location:
 
 Noida / Chennai
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Good understanding of Deal/RFP lifecycle and Sourcing process
 </li>
 <li>
 Strong understanding of technology areas &ndash; Data Center, Hybrid Cloud, Networks, Cybersecurity, Workplace technologies
 </li>
 <li>
 
 Experience of working for Indian customer will be added advantage.
 
 </li>
 <li>
 Hands-on experience in working in Infrastructure accounts as an Account Manager and delivering growth in those accounts &ndash; Upsell and Cross Sell
 </li>
 <li>
 Very good understanding of interdependent and adjacent technologies in an IT Infrastructure environment
 </li>
 <li>
 Very good understanding of Market Trends driving IT Technologies and Transformation
 </li>
 <li>
 Ability to create future looking solutions based on Market Trends and future bets
 </li>
 <li>
 Proven track record of delivering to Revenue targets and Account Growth Targets
 </li>
 <li>
 Strong skills to work in Matrix Organization with solutions across Horizontal and Vertical Business Unit&rsquo;s
 </li>
 <li>
 Ability to network and proven history of working with Infrastructure product and services companies &ndash; Assets, Services, Software products, Consulting, System Integrators, Professional Services, Hyperscalers etc.
 </li>
 <li>
 Proven history of working as a customer facing front ending Account/Solutions lead
 </li>
 <li>
 Strong understanding of Account Financial Management &ndash; Billing forecasts, Revenue, Order Book, Revenue, Gross Margin, Net Margin, Book-to-bill, Gross and Net accounting etc.
 </li>
 <li>
 Willing to travel at a very short notice, within and outside of the country
 </li>
 </ul>
 
 
</div>

Infra Presales Director

<div>
 
 Greetings from HCLTech&hellip;!!!
 
 
 
 
 
 Job Description:
 
 
 
 Location - Noida
 
 
 
 
 Experience - 1 - 3 Years
 
 
 
 Roles &amp; Responsibilities:
 
 
 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
 
 
 2. Route problems to internal 2nd and 3rd level IT support staff.
 
 
 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
 
 
 4. Administer and provide User account provisioning.
 
 
 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
 
 
 6. Responds to telephone calls, email, instant messages, and assigned tickets from users;
 
 
 7. Assign work orders / incidents to appropriate support teams and follow up until closure.
 
 
 8. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
 
 
 9. Provide level 1 remote desktop support and perform other activities based on SOPs.
 
 
 10. Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).
 
 
 11. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints.
 
 
 12. May train users and operators on a limited basis and/or may write training procedures.
 
 
 13. Participate in on-going training and departmental development.
 
 
 14. Routine maintenance updates with other IT staff and business units.
 
 
 15. Provide all required documentation including standards, configurations and diagrams.
 
 
 16. Provide knowledge transfer of EUC operations.
 
 
 17. To provide support for on call escalations and doing root cause analysis of given issue.
 
 
 18. To independently resolve tickets within agreed SLA of ticket volume and time.
 
 
 19. To adhere to quality standards, regulatory requirements and company policies.
 
 
 20. Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts.
 
 
 21. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
 
 
 
</div>

Service Desk Analyst

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management or a related field
 </li>
 <li>
 Experience working in a matrixed organization
 </li>
 <li>
 Master's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
 </li>
 <li>
 Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Can work proactively and independently, meet deadlines, and deliver on projects and tasks
 </li>
 <li>
 Experience providing and effectively communicating strategic and tactical recommendations based on data
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3130364
</div>

HR Partner, Customer Service

<div>
 
 Job Summary
 
 
 
 <ul>
 <li>
 Knowledge of OTC/AR, accounting/Cash applications, and communication skill.
 </li>
 <li>
 Daily task of receiving cash, applying cash to correct policies, research for unapplied cash,
 </li>
 <li>
 Reporting and resolving open items with Onshore billing partners.
 </li>
 <li>
 Handling premium cash application for different lockboxes, (Like wire, ACH)
 </li>
 <li>
 Managing Year, Month and quarter end expectation with stringent timelines
 </li>
 <li>
 Daily/monthly account and balance sheet reconciliations, research &amp; analysis
 </li>
 <li>
 Prepare/extract reports and investigate accounting issues
 
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Meet the timeliness and accuracy parameters of cash applications
 </li>
 <li>
 Effective communication with onshore/offshore partners
 </li>
 <li>
 Prior experience to work on excel and email writing
 </li>
 <li>
 Flexible to work in Night shifts/Overtime as per the business requirement
 </li>
 <li>
 Strong accounting skills to understand the accounting treatment for corrections/errors.
 
 
 </li>
 </ul>
 Coordination with multiple lines of business for any open items or account related queries or follow-ups
</div>

Assistant Manager-Order to Cash-Cash Application

Republic World

<div>
 
 
 Ad Sales Manager &ndash; R TV
 
 
 
 
 Location:
 
 Noida
 
 
 
 Department:
 
 Tv Ad Sales
 
 
 
 
 
 
 About Republic Media Network:
 
 
 
 Republic Media Network is India&rsquo;s leading broadcast news organization, operating top-rated channels including
 
 Republic TV (English)
 
 ,
 
 Republic Bharat (Hindi)
 
 ,
 
 R. Bangla
 
 , and
 
 R. Kannada
 
 . Known for fearless journalism and impactful storytelling, our network reaches millions of viewers across Tier 1, Tier 2, and Tier 3 cities. As we expand our commercial operations, we are building a high-performance team to drive strategic advertising partnerships and aggressive revenue growth.
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are seeking a
 
 dynamic and results-oriented Ad Sales Manager
 
 to responsible for revenue generation for
 
 R TV
 
 , our flagship English news channel. The ideal candidate will have extensive experience in linear television ad sales, strong relationships with media agencies and direct clients, and a proven track record of closing high-value deals across sectors such as
 
 real estate, education, and Defense
 
 .
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Revenue Generation &amp; Business Development
 
 
 <ul>
 <li>
 Sell advertising formats including
 
 commercial spots
 
 ,
 
 branded content
 
 , and
 
 Fixed Time Commercial (FTC)
 
 slots.
 </li>
 <li>
 Monetize
 
 channel IPs
 
 ,
 
 special programming
 
 , and
 
 editorial integrations
 
 .
 </li>
 <li>
 Expand market reach in
 
 Tier 2 and Tier 3 cities
 
 through localized sales strategies.
 </li>
 </ul>
 
 
 2. Client &amp; Agency Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with
 
 media agencies
 
 ,
 
 brand marketers
 
 , and
 
 decision-makers
 
 .
 </li>
 <li>
 Engage with planners, buyers, and CMOs to pitch
 
 customized media solutions
 
 .
 </li>
 <li>
 Ensure high levels of
 
 client satisfaction
 
 ,
 
 retention
 
 , and
 
 repeat business
 
 .
 </li>
 </ul>
 
 
 3. Strategic Sales Planning
 
 
 <ul>
 <li>
 Develop and execute
 
 account-level strategies
 
 aligned with channel goals.
 </li>
 <li>
 Provide
 
 market intelligence
 
 ,
 
 competitive benchmarking
 
 , and identify
 
 new growth opportunities
 
 .
 </li>
 <li>
 Collaborate with leadership on
 
 pricing
 
 ,
 
 packaging
 
 , and
 
 inventory planning
 
 .
 </li>
 </ul>
 
 
 4. Campaign Execution &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with internal teams including
 
 Programming
 
 ,
 
 Traffic
 
 ,
 
 Creative
 
 , and
 
 Operations
 
 to ensure seamless campaign execution.
 </li>
 <li>
 Monitor campaign performance, delivery metrics, and client feedback.
 </li>
 </ul>
 
 
 5. Team Leadership &amp; Management
 
 
 <ul>
 <li>
 Lead and mentor a
 
 high-performing sales team
 
 , fostering a culture of
 
 ownership
 
 ,
 
 agility
 
 , and
 
 excellence
 
 .
 </li>
 <li>
 Set clear
 
 KPIs
 
 , conduct regular performance reviews, and drive accountability.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile:
 
 
 <ul>
 <li>
 
 Experience:
 
 10&ndash;12 years in
 
 Media Ad Sales.
 
 </li>
 <li>
 
 Industry Network:
 
 Strong relationships with
 
 media agencies
 
 ,
 
 advertisers
 
 , and
 
 sector-specific clients
 
 .
 </li>
 <li>
 
 Sector Expertise:
 
 Proven success in campaigns across
 
 real estate
 
 ,
 
 education
 
 , and
 
 Defense
 
 .
 </li>
 <li>
 
 Skills:
 
 Excellent
 
 negotiation
 
 ,
 
 presentation
 
 , and
 
 communication
 
 abilities.
 </li>
 <li>
 
 Mindset:
 
 Strategic, target-driven, and resilient under pressure.
 </li>
 <li>
 
 Work Schedule:
 
 Monday to Saturday (Alternate Saturdays working)
 </li>
 </ul>
 
 
</div>

TV Ad Sales - R TV (English Channel)

PW (PhysicsWallah)

<div>
 
 🚀 Event Manager (Associate Manager)
 
 
 
 Location:
 
 Noida (HO)
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 🌟 About the Role
 
 
 We are looking for a
 
 high-energy Event Manager
 
 who thrives on creating memorable brand experiences. In this role, you will lead end-to-end execution of business events that elevate brand visibility, engage audiences, and drive measurable impact. If you blend
 
 creativity with strategy
 
 , love managing vendors, and enjoy bringing ideas to life&mdash;this role is for you.
 
 
 
 
 
 🎯 What You&rsquo;ll Do
 
 <ul>
 <li>
 Conceptualize, plan, and deliver
 
 impactful business events
 
 and marketing campaigns from idea to execution.
 </li>
 <li>
 Design and execute
 
 BTL marketing strategies
 
 that maximize audience engagement and brand recall.
 </li>
 <li>
 Partner closely with
 
 marketing and digital teams
 
 to ensure seamless event promotion across online channels.
 </li>
 <li>
 Manage end-to-end
 
 vendor coordination
 
 , negotiations, and on-ground execution to ensure flawless delivery.
 </li>
 <li>
 Own
 
 event budgets, timelines, logistics, and compliance
 
 , ensuring cost efficiency and quality outcomes.
 </li>
 <li>
 Create unique, immersive event experiences that align with brand goals and audience expectations.
 </li>
 <li>
 Support
 
 virtual, hybrid, and webinar-based events
 
 , ensuring smooth digital execution.
 </li>
 <li>
 Develop engaging
 
 promotional and post-event video content
 
 to extend event impact.
 </li>
 <li>
 Track and analyze
 
 event performance metrics
 
 , turning insights into smarter future strategies.
 </li>
 <li>
 Deliver detailed
 
 post-event reports
 
 highlighting ROI, learnings, and improvements.
 </li>
 </ul>
 
 
 
 
 🧠 What We&rsquo;re Looking For
 
 <ul>
 <li>
 
 2+ years of experience
 
 in business events, brand activations, or corporate event management.
 </li>
 <li>
 Strong understanding of
 
 marketing fundamentals, BTL campaigns, and digital marketing
 
 .
 </li>
 <li>
 Hands-on experience in
 
 vendor management
 
 with strong negotiation skills.
 </li>
 <li>
 A creative thinker with the ability to transform concepts into standout experiences.
 </li>
 <li>
 Experience with
 
 virtual events, webinars, and event technology platforms
 
 .
 </li>
 <li>
 Proficiency in
 
 video editing tools
 
 for promotional and event-related content.
 </li>
 <li>
 Data-driven mindset with the ability to analyze event performance and ROI.
 </li>
 <li>
 Excellent communication, multitasking, and problem-solving abilities.
 </li>
 <li>
 A collaborative team player who can work across departments seamlessly.
 </li>
 </ul>
 
 
 
 
 🎓 Preferred Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s/master&rsquo;s degree in marketing
 
 , Event Management, Business Administration
 
 , or a related field.
 </li>
 <li>
 Experience using
 
 digital marketing and event promotion tools
 
 .
 </li>
 <li>
 Familiarity with
 
 event analytics and reporting platforms
 
 .
 </li>
 </ul>
 
 
 
 
 💼 Why Join Us?
 
 <ul>
 <li>
 Work with a
 
 leading brand
 
 and create high-impact events.
 </li>
 <li>
 Be part of a
 
 collaborative, fast-paced, and creative environment
 
 .
 </li>
 <li>
 Competitive compensation with strong
 
 learning and growth opportunities
 
 .
 </li>
 <li>
 A role where your ideas truly come to life.
 </li>
 </ul>
 
 
 
 
 ✨
 
 Ready to create experiences people remember? Apply now and make an impact.
 
 
</div>

Event Manager

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