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account technology strategist

account manager

Alghanim INDUSTRIES

<b>Date:</b> 14 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Account Manager is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.
<br>Job Responsibilities
<br><ul>
<li>Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders.</li>
<li>Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.</li>
<li>Operating as the lead point-of-contact for any and all matters specific to your customers.</li>
<li>Building and maintaining strong, long-lasting, customer relationships</li>
<li>Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.</li>
<li>Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.</li>
<li>Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.</li>
<li>Forecasting and tracking key account metrics.</li>
<li>Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.</li>
<li>Assisting with high-severity requests and issuing escalations as needed.</li>
</ul>
Candidate Requirements
<br><ul>
<li>Bachelor’s Degree in Engineering.</li>
<li>5 to 7 years of experience in direct Sales activities</li>
<li>Working in the same field is a must.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Account Manager

SRVME APP

<div>
 <p>
  <strong>
   Junior key account manager
  </strong>
 </p>
 <p>
  <strong>
   <em>
    <u>
     Focus
    </u>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  The objective of key account manager in collaboration with other supporting SRVME team members, is to implement and drive SRVME&rsquo;s businesses and sales strategies, accordingly, advancing and achieving our goals in Kuwait&rsquo;s competitive market.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  Key account manager in charge will solely be looking after business accounts and in which he/she should seek for new business opportunities and leads, negotiate, and ultimately secure the account.
 </p>
 <p>
  Furthermore building and maintaining customer relationship is an ultimate pillar of the task in hand.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   <em>
    <u>
     Duties &amp; responsibilities
    </u>
   </em>
  </strong>
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   A.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sales and Growth
  </strong>
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify key decision makers within an organization, such as executives, directors and other leaders, to promote SRVME App
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Drive revenue from customers by building a strong relationship
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Become an expert in SRVME&rsquo;s products and services in order to elaborate why SRVME&rsquo;s solution is essential to them
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work closely with SRVME&rsquo;s management to help develop &amp; implement the growth strategy
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain growth mind set at all times
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   B.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage Customer inquiry
  </strong>
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare all related documents to open and maintain new accounts
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generate reports as per customer requirements
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain accurate and current documentation for all accounts
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   C.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DATA Analysis
  </strong>
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop reporting structures for customer performance.
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyses business operations from a dual side perspective both technological and operational.
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work cross-functionally with Product, Operation &amp; Engineering to automate data collection and improve analysis.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  <strong>
   <em>
    <u>
     Service provider acquisition:
    </u>
   </em>
  </strong>
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outreach to service providers to discuss SRVME value proposition, Product and Services.
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Overcoming objections and negotiating advertising solutions while building trust with service providers to understand their needs.
 </p>
 <p>
  -&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coaching and Training Service provider to deliver unexceptional Customer Experience for us to retain the Customer.&nbsp;
 </p>
 <p>
  <strong>
   <em>
    <u>
     Requirement
    </u>
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in related field
  </li>
  <li>
   Minimum experience in related field (0 to 1 years) &ndash; freshers are also welcome
  </li>
  <li>
   Can speak fluent English and Arabic
  </li>
  <li>
   <strong>
    Preferably has a background in maintenance and contracting, to better understand operational needs and client expectations
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Junior Key Account Manager

8.5Media

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  8.5 Media Agency, based in Kuwait, started as a family project driven by Dana's extensive media and marketing experience and Ma'an's management skills. The agency specializes in digital marketing, offering a variety of marketing and media services. With a focus on creativity and strategic planning, 8.5 Media Agency is dedicated to helping clients achieve their goals through innovative solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  This is a full-time on-site role for an Account Manager and Content Creator, located in Salmiya. The Account Manager and Content Creator will be responsible for managing client accounts, developing content strategies, creating high-quality content, coordinating with clients and team members, conducting market research, and executing digital marketing campaigns. Additionally, tasks will include monitoring and reporting campaign performance, and ensuring client satisfaction through effective communication and timely delivery of services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Account Management and Client Coordination skills
  </li>
  <li>
   Content Creation, Writing, and Creative Writing skills
  </li>
  <li>
   Experience in developing Content Strategies and conducting Market Research
  </li>
  <li>
   Digital Marketing, Social Media Management, and Campaign Execution skills
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Strong organizational and project management skills
  </li>
  <li>
   Experience in the marketing or media industry is a plu
  </li>
 </ul>
</div>


Account manager and content creator

Deutsche Bahn

<div>
 Railways for the world of tomorrow .
 <br/>
 <br/>
 Railways for the world of tomorrow!
 <br/>
 <br/>
 DB Engineering &amp; Consulting (DB E&amp;C) is a part of the DB group, a world leading global railway company with an extensive organization in Germany and projects around the world. Our company offers technically sophisticated and customized infrastructure, mobility and transport solutions. With our sustainable concepts, gained from our experience in project work for decades, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.
 <br/>
 <br/>
 We are seeking a
 <strong>
  Key Account Manager (Railway Freight Business) as a part of DB E&amp;C Team in Qatar
 </strong>
 . In your role, you will be responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway. The job open-ing is located in Riyadh, Doha or Abu Dhabi, and offers exciting challenges and potential for career growth.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for acquiring and managing potential future customers for the rail freight team for the GCC Railway.
  </li>
  <li>
   Identify potential future clients and make initial contact with them.
  </li>
  <li>
   Discuss potential specific business opportunities with future clients, determine client needs and develop commercial models.
  </li>
  <li>
   Support the Railway Business Expert and the Freight Expert in the development of the rail freight business plan for the GCC Railway.
  </li>
  <li>
   Support the Rail Freight Business Expert in performing a Market Study by approaching potential future customers and discuss their appetite for using rail.
  </li>
  <li>
   Support preparation of tender documents or any other documents required in the procurement.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master&rsquo;s or bachelor&rsquo;s degree in economics, in Industrial Engineering or equivalent.
  </li>
  <li>
   15+ years&rsquo; experience within international transport and logistics holdings providing railway services as a core business. Sales representative of a logistics service provider. Development of sales agreements between railways and clients.
  </li>
  <li>
   Must be fluent in both English and Arabic.
  </li>
  <li>
   Deep knowledge of sales activities of a logistics service provider with focus on rail business.
  </li>
  <li>
   Solid ability to conduct sales meetings and negotiate with potential clients.
  </li>
  <li>
   Able to sell the advantages of rail freight over other alternatives.
  </li>
  <li>
   Development of sales agreements, MoUs, LoIs and such like.
  </li>
  <li>
   Excellent skills in MS Office.
  </li>
 </ul>
</div>


Key Account Manager - NME (f/m/d)

Bureau Veritas North America

<div>
 <strong>
  Location -
 </strong>
 Qatar/Egypt/Turkey
 <br/>
 <br/>
 <strong>
  Northern Middle East &amp; Caspain (NMC) Region
 </strong>
 covers
 <strong>
  Qatar, Iraq, Lebanon, Egypt, Jordan, Turkey, Azerbaijan, Georgia, Uzbekistan, Kazakstan, Mongolia, Armenia.
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Required Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education -
 </strong>
 Graduate level in Engineering preferably with MBA
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 10-15 years&rsquo; experience in developing and managing portfolio for larger accounts in o&amp;g sector, predominantly petrochemical sector.
  </li>
  <li>
   Very familiar with the stakeholders of work location in the o&amp;g sector.
  </li>
  <li>
   Should have dealt with both Public sector companies and Private sector companies for tendering, negotiations and finalizations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and manage a more enhanced portfolio for larger accounts, while leading accounts more independently, and strategically arrange a C-level meeting to drive organizational growth and strategic account optimization.
  </li>
  <li>
   Develop Strategic initiatives to enhance portfolio of accounts
  </li>
  <li>
   Manage the P &amp; L for assigned accounts including accurate forecasting and budgeting.
  </li>
  <li>
   Identification, preparation and submission of pre-qualification, expression of interest, offers &amp; tenders. This includes offer and contract review.
  </li>
  <li>
   Interface with clients to continuously calibrate their expectations with BV&rsquo;s performance and resolve or escalate issues that do not meet client expectations.
  </li>
  <li>
   Collect, monitor and disseminate data on sourcing and/or market trends along with client needs to feedback to the operations team.
  </li>
  <li>
   Monitor, identify and communicate to relevant parties any risk or opportunities based on continuous review of the health of the account
  </li>
  <li>
   Ensure creation and execution of account reviews quarterly
  </li>
  <li>
   Manage client meetings and presentations along with participating in training seminars and/or tradeshows.
  </li>
  <li>
   Promote and leverage BV brand
  </li>
  <li>
   Ensure compliance with: Bureau Veritas rules such as code ethics.HR, quality, health and safety and finance rules.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Business Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop Strategic initiatives to enhance portfolio of accounts.
  </li>
  <li>
   Higher level of engagement in client organization i.e. Executives, C-Suite, etc.
  </li>
  <li>
   Travel within the country as per business need.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  KPIs
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 years plan implementation
  </li>
  <li>
   New sales objectives as per budget
  </li>
  <li>
   Actual Sales, revenue and profit versus budget.
  </li>
  <li>
   Maintenance of empaneled/pre-qualification/agency list with clients.
  </li>
 </ul>
</div>


NMC Sales & Marketing Director (Northern Middle East & Caspian)

Nestlé USA

<div><p><b>Location:</b> Kuwait</p><p><b>
Company</b>: Nestl&eacute;</p><p><b>
Job Type:</b> Full-time (Field &amp; On-Site)</p><p></p><p><b><br>
Position Summary</b></p><p>
Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.</p><p></p><p><br>
The main responsibilities of this role include listing products, maintaining product content, achieving sales targets, ensuring strong execution, BDA compliance, and handling collections. The Assistant Manager, E-Commerce is tasked with ensuring full product distribution while simultaneously aligning Nestl&eacute;&rsquo;s strategy with eRetailers&rsquo; needs by developing mutually beneficial business opportunities. This position manages eRetailer financials&mdash;including credit notes, ageing reports, dispute resolution, collections, and account statements&mdash;in a timely manner. Additional responsibilities include planning and implementing trade plans, managing stock levels and rotation, ensuring timely orders and deliveries, and building long-term, successful business relationships with eRetailers to become their preferred supplier.</p><p></p><p><b><br>
A day in the life of...</b></p><ul><li>
Responsible for the achievement of eRetailers sales target by category.</li><li>
Achieve the set coverage, core distribution and visibility of the Nestl&eacute; products within the channel/ eRetailers, with accurate and relevant content.</li><li>
Collaborate closely with the CDT team to understand eShopper profiles and preferences, activate insights by customer, and identify category growth opportunities.</li><li>
Work with Supply Chain to identify opportunities to manage orders and deliveries and improve efficiency.</li><li>
Team up with Finance to drive initiatives to improve financial management (disputes, ageing report, and process).</li><li>
Monitor eRetailers&rsquo; business performance and jointly develop action plans to accelerate growth or to address any shortfalls.</li><li>
Share monthly executions with pre and post evaluations, including insights from shopper observations, eRetailer feedback, and competitor activity.</li><li>
Execute deployment plans for new innovations and SKUs, ensuring alignment with category strategy and POP objectives across eRetailers.</li><li>
Collaborate with the CDT team to drive data-driven initiatives and execute retailer-specific promotions, while managing eRetailer databases to support business development.</li><li>
Manage eRetailers financials&mdash;including balance confirmations, statement of account reconciliations, and cheque collections&mdash;while optimizing TTS spend through ROI analysis and sellout data, ensuring timely credit note processing.</li></ul><p></p><p><b><br>
What will make you successful</b></p><ul><li>
Bachelor&rsquo;s degree in business administration or related field.</li><li>
Ideally with 1-2 years of experience in sales or a similar role.</li><li>
FMCG background is preferred, E-commerce experience is a plus.</li><li>
Strong interest in sales is essential.</li><li>
Excellent communication and negotiation skills.</li><li>
Capable of managing client relations and other stakeholders.</li><li>
A proactive and persistent attitude.</li><li>
Full proficiency in English and Arabic language skills.</li><li>
Proficiency with MS Office applications.</li><li>
Valid driving license is a must.</li></ul></div><p></p>

Assistant Manager, E-Commerce "Nationals"

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Account Technology Strategist</b></h1><div><div><p>
Kuwait, Al 'Asimah, Kuwait</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 29, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1901708</b></div></div></div><div><div><div>
Work site</div><div><b>
4 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Technology Sales</b></div></div></div><div><div><div>
Discipline</div><div><b>
Account Technology</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
Microsoft&rsquo;s Enterprise Account Team focuses on empowering customers on their AI Transformation journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.</div><div></div><div><br>
[As an Enterprise Account Technology Strategist, you will have the opportunity to design and drive leading edge technology initiatives in partnership with your customers, both supporting your customers&rsquo; desired business outcomes and achieving Microsoft&rsquo;s business objectives.</div><div></div><div><br>
Paired with an Enterprise Account Executive, leveraging your large, multi-functional v-team across the breadth of the Microsoft product portfolio and the vast catalog of Microsoft Partner offerings, you will build and grow your network of technology executives within your customers and bring industry-relevant solutions to help the customers adopt and embrace AI technologies.</div><div>
With a proven history of innovating technical solutions to achieve customers&rsquo; business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on AI solutions to accelerate your customers&rsquo; AI vision and to ultimately become their trusted technology advisor. This role is flexible in that you can work up to 50%. from home.</div><div></div><div><br>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><div><b>
Required Qualifications</b></div><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 4+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.</li><li>
4+ years experience in relevant customer industry.</li></ul><div><b>
Additional Qualifications</b><ul><li>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 8+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.</li><li>
4+ years experience in digital transformation, or using technology to drive customer business outcomes.</li></ul></div></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div>
Customer Relationship Management</div><ul><li>
Creates strategic relationships with key customer stakeholders (e.g., Line-of-Business leaders, Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO]), partners, and technical professionals through a team of more junior Customer Success Account Managers (CSAMs) to enable quality solution delivery and health using partnerships with other account team leaders (e.g., Account Executive, Account Technology Strategist). Drives accountability for top-tier customer relationships. Expands and ensures strategic customer and partner relationships beyond the current support contract owners to ensure relationships exist to build the plan with a focus on the leading definition of business outcomes and how to align consumption strategy to customer priorities.</li><li>
Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer needs and is accountable for the creation of shared plans to support outcomes that are specific to the customer and common to the industry. Captures and anticipates new customer needs and outcomes identified during the delivery of support programs, success engagements, and other projects across multiple planning horizons. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Ensures the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud solutions to manage change and continue to grow in the cloud across all solution areas.</li></ul><div></div><div><br>
Account Planning</div><ul><li>
Cultivates the image of Microsoft as a valued business partner by aligning the vision for Microsoft's offerings with customer's overall business and Information Technology objectives, as well as future industry needs, to balance strategic priorities across short-term, mid-term, and long-term objectives. Develops multiple complex programs and identifies executive sponsors for a contract and prioritizes engagements across solution areas to address strategic outcomes and drive customer success, taking into account deep insights about the industry as well as the customer. Challenges the customer and influences them to commit to major change efforts by driving the case for change to drive solution and operational health. Presents the strategic business and technical need for change, as well as insights from competitors. Supports account planning and acts as a change agent for the practice and advocates internally to help customers transform to modern digital approaches.</li><li>
Takes a leadership role in a global team to plan a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads globally. Ensures there is a robust consumption plan as part of account plan. Leads development of consumption plan. Leads support contract renewals and transformation, aligns with local growth goals, scopes opportunities, and develops net new customer acquisition strategies or add-on business for some of the most challenging and complex customers (e.g., global, high-revenue generation, complex transformation, strategic accounts) in partnership with Sales and Account teams across solution areas. Manages multiple complex opportunities to support the efficiency targets of their portfolio through the delivery of contracts and customer value, leverages managed intellectual property (MIP), and enhances offerings in alignment with compliance policies.</li></ul><div></div><div><br>
Opportunity and Pursuit Management</div><ul><li>
Leads the community or geographic area in recommending innovative opportunities for growth. Captures and communicates and brings forward recommendations from customer insights to lead sellers in identifying and producing cloud consumption and support sales opportunities. Directly enables cloud consumption revenue through consumption planning and participating in consumption opportunity development from envision to commitment.</li></ul><div></div><div><br>
Consumption and Delivery Execution</div><ul><li>
Takes ownership for team coordination and leads efforts to connect identified opportunities, questions, and/or issues from the most prominent and/or challenging customer organizations. Leads matrixed internal Microsoft technical/sales teams and partners to address (e.g., involving a large number of teams, multi-technology), using a breadth of technical knowledge and industry experience to identify a broad set of internal teams in highly complex or unique customer situations and ensure progress across solution areas. Anticipates, identifies, and mitigates blockers to customer success goals. Develops widespread initiatives to coach colleagues on common consumption blockers in the industry and implements innovative approaches to address them.</li><li>
Leads and is accountable for the strategic direction of solution deliveries across teams, mentors others, and secures resources to deliver on customer obligations. Accelerates production level consumption through the delivery orchestration by driving solution and operational health for prominent, challenging, and/or complex customer organizations (e.g., global, high-revenue generation, complex transformation, strategic accounts) across the solution and support lifecycle. Is accountable for delivery of support for the resolution of critical escalated issues by partnering with Incident Managers and Support team. Shares updates to the customer and manages their expectations at a leadership level. Analyzes and leverages support-related feedback across multiple practice areas within a country or community and works with the organization to implement long-term solutions that drive continuous process improvement.</li></ul><div>
Technical Skilling</div><ul><li>
Leverages deep technical expertise to act as a technology advisor and visionary. Connects business to technology. Operates at the level of an enterprise architect for engagement with the customer. Articulates cross cloud technology, solutions, and services in a compelling way to all audiences. Tailors messaging to specific audiences. Forecasts resource needs and timing to help removes obstacles. Leverage experience as a practitioner of technology across two cloud workloads/areas from design through operations to lead program governance and execution oversight. Leverages experience leading large projects or small programs that include elements of global delivery and/or partners to apply systems thinking and help anticipate changes that could affect key projects.</li></ul><div></div><div><br>
Customer Success Strategy</div><ul><li>
Contributes to corporate and Customer Success strategy, organizational direction, and customer initiatives to align managers and individual contributors. Adapts corporate and Customer Success strategies to build alignment with key stakeholders and drive toward achieving portfolio goals.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
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Account Technology Strategist

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