Assistant Manager, E-Commerce "Nationals"

Location: Kuwait

Company: Nestlé

Job Type: Full-time (Field & On-Site)

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world.

The main responsibilities of this role include listing products, maintaining product content, achieving sales targets, ensuring strong execution, BDA compliance, and handling collections. The Assistant Manager, E-Commerce is tasked with ensuring full product distribution while simultaneously aligning Nestlé’s strategy with eRetailers’ needs by developing mutually beneficial business opportunities. This position manages eRetailer financials—including credit notes, ageing reports, dispute resolution, collections, and account statements—in a timely manner. Additional responsibilities include planning and implementing trade plans, managing stock levels and rotation, ensuring timely orders and deliveries, and building long-term, successful business relationships with eRetailers to become their preferred supplier.

A day in the life of...

• Responsible for the achievement of eRetailers sales target by category.
• Achieve the set coverage, core distribution and visibility of the Nestlé products within the channel/ eRetailers, with accurate and relevant content.
• Collaborate closely with the CDT team to understand eShopper profiles and preferences, activate insights by customer, and identify category growth opportunities.
• Work with Supply Chain to identify opportunities to manage orders and deliveries and improve efficiency.
• Team up with Finance to drive initiatives to improve financial management (disputes, ageing report, and process).
• Monitor eRetailers’ business performance and jointly develop action plans to accelerate growth or to address any shortfalls.
• Share monthly executions with pre and post evaluations, including insights from shopper observations, eRetailer feedback, and competitor activity.
• Execute deployment plans for new innovations and SKUs, ensuring alignment with category strategy and POP objectives across eRetailers.
• Collaborate with the CDT team to drive data-driven initiatives and execute retailer-specific promotions, while managing eRetailer databases to support business development.
• Manage eRetailers financials—including balance confirmations, statement of account reconciliations, and cheque collections—while optimizing TTS spend through ROI analysis and sellout data, ensuring timely credit note processing.

What will make you successful

• Bachelor’s degree in business administration or related field.
• Ideally with 1-2 years of experience in sales or a similar role.
• FMCG background is preferred, E-commerce experience is a plus.
• Strong interest in sales is essential.
• Excellent communication and negotiation skills.
• Capable of managing client relations and other stakeholders.
• A proactive and persistent attitude.
• Full proficiency in English and Arabic language skills.
• Proficiency with MS Office applications.
• Valid driving license is a must.