Branch Manager

Future Gate Business Services is a leading provider of corporate solutions, specializing in business setup, strategic advisory, and comprehensive HR and immigration services across the GCC, with a strong presence in Qatar and Kuwait.

futuregate-kw.com

Are you passionate about management excellence and adept at managing client requests your focus will be on delivering first-rate administrative support ensuring efficient operations and client satisfaction.

Key Responsibilities

• Lead and scale branch operations: service delivery, SLAs, quality, client onboarding, and escalations.
• Full P&L responsibility: budgeting, pricing, cost control, monthly reporting, and target achievement.
• Business development: key-account management, proposals, bid responses, and revenue growth.
• Regulatory & compliance leadership: ensure all activities comply with Kuwait regulations (PAM, MOI, MOCI, PACI, KWT WPS, immigration/work permits, visas, renewals, company setup, amendments, liquidations).
• Team leadership: Train, coach, and performance-manage coordinators/PROs/admins.
• Vendor & government liaison: manage relationships with ministries, notaries, translation offices, insurers, and other partners.
• Process excellence: standardize SOPs, dashboards, and continuous improvement.
• Risk management: manage audits, documentation, confidentiality, and client data security.

Qualifications

• 7–10+ years’ experience in corporate services/outsourcing/HR & immigration in Kuwait, including client-facing delivery.
• Demonstrated P&L ownership and branch/office leadership experience.
• Strong working knowledge of Kuwait labor/immigration/commercial regulations (PAM, MOI, MOCI, PACI, WPS).
• Excellent stakeholder management, negotiation, and presentation skills.
• Fluent in English; Arabic is a strong advantage.
• Bachelor’s degree required; MBA or relevant certifications preferred.
• Valid Kuwait driving license preferred.

Working hours from 8am to 5pm (1 hour lunch break). Friday is OFF and Saturday is OFF (but on call).

Job Type: Full-time

Application Question(s):

• Are you married?
• Are you currently located in Kuwait?
• What is your age ?
• Nationality?

Experience:

• similar: 3 years (Required)

Language:

• English fluently (Required)
• Arabic (Preferred)