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account manager

Computer Engineering Group

<p>Account Manager Responsibilities</p><p>Position Summary</p><p>The Account Manager serves as the primary liaison between the client and the Managed Services Provider (MSP). This role ensures strategic alignment between client goals and IT services, maintaining consistent communication, business continuity, and client satisfaction. The Account Manager works closely with the Technical Account Manager (TAM) to provide a unified client experience, balancing relationship management with operational oversight.</p><p>Client Relationship &amp; Communication</p><ul><li>Schedule, prepare, and lead regular client cadence meetings such as Quarterly Business Reviews (QBRs) and renewal discussions.</li><li>Act as the primary contact for all business and operational communications, ensuring clarity and responsiveness.</li><li>Serve as the first point of escalation for non-technical client issues, including service dissatisfaction or billing concerns.</li><li>Maintain an in-depth understanding of each client&rsquo;s business operations, structure, and strategic priorities.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Quarterly Business Review (QBR) Deck (Business Section)</p><p>Presentation</p><p>Slide deck summarizing client outcomes, performance metrics, and roadmap progress.</p><p>Client Communication Log</p><p>Documentation / CRM Record</p><p>Log of meetings, calls, and key correspondence for visibility and accountability.</p><p>Client Escalation Log</p><p>Ticket/Meeting</p><p>Tracker for client-reported issues, escalations, and resolutions.</p><p>Client Overview Profile Sheet</p><p>Documentation</p><p>Summary of client business structure, leadership, and strategic priorities.</p><p>Strategic Planning &amp; Roadmapping</p><ul><li>Collaborate with the TAM to develop and maintain annual account plans that define client objectives, business goals, and risk indicators.</li><li>Lead strategic planning sessions to align IT roadmaps with client budgets and growth strategies.</li><li>Identify opportunities for technology adoption, efficiency improvement, and compliance alignment.</li><li>Track and report client satisfaction and risk factors through structured follow-ups.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>1-Year Review</p><p>Presentation</p><p>Defines client business goals, IT objectives, and risk indicators for the year.</p><p>Strategic Planning Session Deck</p><p>Presentation (QBR)</p><p>Executive summary deck of progress, roadmap status, and priorities.</p><p>Roadmap Alignment Review</p><p>Presentation (Cadence / QBR)</p><p>Assesses alignment between IT initiatives and business objectives.</p><p>Client Engagement Tracking</p><p>Ticket</p><p>Tracks cadence meetings, surveys, and follow-ups with clients.</p><p>Agreement &amp; Renewal Management</p><ul><li>Lead agreement renewal meetings, reviewing service scope, performance, and value delivery.</li><li>Oversee the complete renewal process, including pricing validation, documentation updates, and internal coordination.</li><li>Ensure timely and accurate completion of renewals to maintain seamless service continuity.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Renewal Proposal</p><p>Document / Presentation</p><p>Comprehensive renewal documentation including pricing, service scope, and business justification.</p><p>QBR Meeting</p><p>Presentation</p><p>Renewal overview slide for QBR discussions with key business impacts.</p><p>Contract Renewal Tracking</p><p>Ticket</p><p>Checklist verifying pricing, scope, and documentation completion.</p><p>Project &amp; Quote Management</p><ul><li>Prepare, send, and follow up on client project quotes and proposals.</li><li>Ensure all proposals accurately reflect project scope, deliverables, and business alignment.</li><li>Collaborate with the TAM for technical specifications, hardware/software requirements, and SOW validation.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Quote/Agreement</p><p>Sell Quote/ Agreement / Project Ticket</p><p>Client proposal combining technical and business justifications.</p><p>Project Kickoff Agenda</p><p>Project Ticket / Meeting</p><p>Agenda defining project purpose, deliverables, and client expectations.</p><p>Quote Follow-up Tracker</p><p>Project Ticket</p><p>Tracks all sent quotes with follow-up schedules and responses.</p><p>Business Impact Statement</p><p>Document</p><p>Justification linking project deliverables to business outcomes.</p><p>Project Review Summary</p><p>Meeting/ Project Ticket</p><p>Post-project review documenting business value achieved and client satisfaction.</p><p>Client Education &amp; Advocacy</p><ul><li>Communicate the business rationale and value behind technology roadmap initiatives and projects.</li><li>Promote client engagement with Account Management, vCIO, and training services to enhance IT maturity.</li><li>Educate clients on IT best practices, cybersecurity awareness, and operational resilience.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Client Education Decks / Cadence Meeting</p><p>Presentation</p><p>Business-focused materials explaining the purpose and value of technical initiatives.</p><p>IT Policy Communication Guide</p><p>Documentation</p><p>Client-facing guide explaining IT policies, data handling, and best practices.</p><p>Client Training</p><p>Documentation / Presentation / Meeting</p><p>Calendar tracking scheduled client education or security awareness sessions.</p><p>Vendor Management &amp; Accountability</p><ul><li>Collaborate with the TAM to manage vendor relationships and communicate business implications to clients.</li><li>Ensure vendor contracts and performance align with client expectations and MSP standards.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Vendor Contract Index</p><p>ITB / KB Article</p><p>List of vendor contracts, renewal dates, and associated clients.</p><p>Vendor Communication Log</p><p>Documentation</p><p>Notes from vendor meetings or escalations affecting client operations.</p><p>Vendor Alignment Summary</p><p>Documentation</p><p>Review of vendor performance against MSP and client expectations.</p><p>Compliance, Standards &amp; Risk Management</p><ul><li>Maintain awareness of client compliance frameworks such as HIPAA, SOC 2, or CMMC.</li><li>Collaborate with the TAM and Security Advisor to ensure that agreements and services adhere to compliance requirements.</li><li>Assist in communicating risk mitigation, data protection, and business continuity plans to clients.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Compliance Framework Summary</p><p>Documentation / KB Article</p><p>Outlines applicable compliance frameworks per client (e.g., HIPAA, SOC 2, CMMC).</p><p>Risk Mitigation Communication Plan</p><p>Documentation (ITB, RACI) / Presentation</p><p>Communication plan detailing actions for mitigating business risks.</p><p>Business Continuity Plan (Client Overview)</p><p>Document/KB Article</p><p>Summary of critical systems and recovery priorities for client leadership.</p><p>Operational Oversight</p><ul><li>Monitor ticket queues for responsiveness, escalation handling, and SLA adherence.</li><li>Collaborate with Dispatch and NOC teams to ensure consistent service delivery performance.</li><li>Review service metrics and escalate issues or trends to leadership for resolution.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Service Performance/ Ticket Review</p><p>Presentation/Ticket</p><p>Visual summary of SLA performance, responsiveness, and open issues.</p><p>Environment Data &amp; Documentation</p><ul><li>Maintain business-facing client documentation for billing, renewals, and service alignment.</li><li>Validate TAM-provided technical data for use in contracts and strategic discussions.</li><li>Ensure client documentation reflects current operational requirements and business context.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Client Business Documentation Sheet</p><p>Documentation/KB Article</p><p>Client-specific overview of business, billing, and operational data.</p><p>Operational Documentation Review Log</p><p>Manage/ITB</p><p>Ensures technical and business data are up to date across departments.</p><p>Contract Reference Sheet</p><p>Document</p><p>Summary of service scope, renewal, and billing terms for internal use.</p><p>Cross-Departmental Governance</p><ul><li>Lead communication across internal departments to ensure seamless service alignment for assigned clients.</li><li>Serve as the business subject matter expert (SME) during internal meetings to represent client needs.</li><li>Communicate procedural changes and business impact to leadership and service teams.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Internal Client Governance Notes</p><p>Ticket</p><p>Record of internal meetings addressing client risks and satisfaction.</p><p>Interdepartmental Communication Plan</p><p>Documentation/Teams Message</p><p>Plan for synchronizing communication across technical and business teams.</p><p>Leadership Briefing Summary</p><p>Presentation / Document</p><p>Concise summary of major client updates for leadership review.</p><p>New Client Onboarding</p><ul><li>Serve as the primary client contact during onboarding, ensuring a smooth transition from sales to service delivery.</li><li>Conduct onboarding introduction calls, review agreements and scope with clients, and ensure expectations are documented.</li><li>Verify that billing setup, documentation, and client readiness materials are completed prior to go-live.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Client Onboarding Plan (Business Section)</p><p>Project Plan / Project Ticket</p><p>Defines onboarding scope, objectives, and milestones from the business perspective. Converting and Creating Project/Agreement.</p><p>Onboarding Introduction Deck</p><p>Presentation/Meeting</p><p>Presentation for kickoff meetings covering scope, timeline, and expectations.</p><p>Client Onboarding Information</p><p>Document / PDF</p><p>Client introduction materials outlining service contacts and escalation procedures.</p><p>Onboarding Progress Tracker</p><p>Project Ticket</p><p>Tracks milestones, deliverables, and client onboarding progress.</p><p>Post-Onboarding Review Summary</p><p>Report/Meeting</p><p>Assessment of onboarding success and readiness for service transition.</p><p>Internal Collaboration &amp; Knowledge Sharing</p><ul><li>Share client-specific insights, procedures, and feedback with internal teams to improve service quality.</li><li>Maintain client profiles and provide knowledge base documentation for team onboarding and reference.</li><li>Identify and escalate recurring business process improvements to leadership.</li></ul><p>Deliverable</p><p>Type / Object</p><p>Description / Outcome</p><p>Client Profile Dashboard</p><p>Dashboard / CRM</p><p>Summary dashboard of key account details, renewals, and metrics.</p><p>Internal Client Brief Sheet</p><p>Document</p><p>Reference sheet outlining client expectations and service nuances.</p><p>Knowledgebase Article (Business Perspective)</p><p>Documentation</p><p>KB articles summarizing client-specific business workflows.</p><p>Internal Training Presentation</p><p>Presentation/Documentation</p><p>Training deck for internal teams to align understanding of client needs.</p><p>Process Improvement Log</p><p>Internal Ticket Review</p><p>Tracker for documenting and following up on internal improvement initiatives.</p><p>KPIs</p><ul><li>Min 1 Cadence call completed per client/month</li><li>QBR&rsquo;s Completed 1 / QTR/ Client</li><li>Onboarding Project completed 1 per customer at beginning of agreement or account takeover</li><li>Referrals from Clients 5 / month</li><li>Client Retention Rate (%)</li><li>Renewal Timeliness (%)</li><li>Roadmap Adoption Rate (%)</li><li>CSAT / NPS Score</li></ul><p>Job Type: Full-time</p><p>Pay: $30.00 - $45.00 per hour</p><p>Expected hours: 40 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Account Manager

Allied Universal

<div><p>Account Manager</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><p>
Company Overview:
</p><p>Allied Universal&reg;, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p><b>
Leadership Position With A Growing Company! Apply Today!</b>
</p><ul><li><b>Starting Wage $79,999 / Year</b></li>
<li><b>DailyPay And Weekly Pay! Get Your Pay On Demand!</b></li>
<li><b>Join The Nation's Largest Security Company, Expanding Internationally!</b></li>
<li><b>No Experience Necessary! Paid Orientation And On The Job Training!</b></li>
<li><b>Medical, Dental, And 401K Benefits After 60 Days For Full Time Employees!</b></li>
<li><b>Please Upload A Resume For An Interview</b></li></ul><p><b>
Must Have A Valid Driver's License To Be Considered!</b></p><br>
<p></p><p>Allied Universal&reg; is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.</p><br>
<p></p><p><b>Why Join Allied Universal?</b>
</p><ul><li><b>Career Growth: </b>Opportunities to advance within a global leader in security services</li>
<li><b>Impactful Work: </b>Play a vital role in protecting people, property, and businesses</li>
<li><b>Supportive Team: </b>Work with caring professionals dedicated to safety and excellence</li></ul><p><b>
RESPONSIBILITIES:</b>
</p><ul><li><b>Manage scheduling:</b> Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime</li>
<li><b>Lead and Develop Security Teams:</b> Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations</li>
<li><b>Enhance Client Relationships:</b> Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property</li>
<li><b>Handle Security Incidents and Emergencies:</b> Respond to escalated issues professionally, coordinating with clients and internal teams</li>
<li><b>Direct Compliance and Security Operational Excellence:</b> Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)</li></ul><p><b>
QUALIFICATIONS (MUST HAVE):</b>
</p><ul><li>High school diploma or equivalent</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li>
<li>Valid driver's license if driving a company vehicle, or personal vehicle while conducting business</li>
<li>Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment</li>
<li>Experience in leading, developing, and retaining a dynamic team while building positive client relationships</li>
<li>Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination</li>
<li>Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence</li>
<li>Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)</li></ul><p><b>
PREFERRED QUALIFICATIONS (NICE TO HAVE):</b>
</p><ul><li>College degree in Business Administration or a law enforcement-related field</li>
<li>Law enforcement, military, and/or contract or proprietary security services, or facility management experience</li>
<li>American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification</li>
<li>Previous payroll, billing, or scheduling experience</li>
<li>Aptitude with security systems: CCTV, access control, and badge administration</li>
<li>Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)</li></ul><p><b>
BENEFITS:</b>
</p><ul><li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li></ul><h2 class="jobSectionHeader"><b>
Closing</b></h2><p>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</p><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</p><h2 class="jobSectionHeader"><b>
Requisition ID</b></h2><br>
2025-1492114</div>

Danfoss

<p></p><div><div><div><div><div><div><div><div><div><div><b>Requisition ID:
</b></div><div>46968
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><b>Job Location(s):
</b></div><div>Ames, IA, US / Minneapolis, MN, US
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><b>Employment Type:
</b></div><div>Full Time
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><b>Segment:
</b></div><div>Danfoss Power Solutions Segment
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><b>Job Function:
</b></div><div>Sales
</div></div></div></div></div></div><div></div><div><div><div><div><div><div><b>Work Location Type:
</b></div><div>Remote
</div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><b>The Impact You'll Make</b></div></div><div></div><div><br>
<div>
Danfoss is currently seeking a <b>Account Manager to be part of the Agriculture and Turf Care Account team </b>with responsible for growing profitable business, strengthening customer relationships, and communicating the voice of the customer within the organization regarding commercial and market needs.</div><br>
<div></div>
<div>
As a self-driven Account Manager, you will be responsible for achieving profitable sales targets and market expansion to support strategic growth plans within the customer accounts you manage. This will include managing customer relationships while planning, coordinating, and executing all sales efforts to achieve objectives to obtain a portfolio share while maintaining a professional relationship with each customer and working closely with Danfoss Business Units.</div><br>
<div></div>
<div>
This is a remote position for someone currently in the United State: Preferably in Minnesota or Iowa. Relocation will not be considered for this position. The salary range for this position is $100,000 - $120,000 based on experience.</div></div></div><div><div><div><b>
What You&rsquo;ll Be Doing</b></div></div><div></div><div><br>
<div>
Responsibilities for this position include, but are not limited to, the following.</div><br>
<div></div>
<ul>
<li>Achieve sales growth in assigned product area, market, region or channel.</li>
<li>Identifying new sales opportunities within existing accounts and expanding share of wallet</li>
<li>Sales planning and development which includes developing sales plans to introduce products into new assigned market. Coordinate closely with internal sales, sales support, and service to articulate and effect solution.</li>
<li>Establishing strong and healthy relationships with different stakeholders in existing accounts</li>
<li>Effective management of customer relations to increase sales and customer satisfaction</li>
<li>Apply Danfoss selling and pricing methodology, practices and protocols.</li>
<li>Participate in sales meetings along with trade shows as required.</li>
<li>Increase sales opportunities and use of Danfoss product offerings with existing customers, by up-selling and cross-selling. Pursue sale opportunities with potential customers.</li>
<li>10-20% domestic travel is required</li>
</ul></div></div><div><div><div><b>What We're Looking For</b></div></div><div></div><div><br>
<div><b>
Required Qualifications</b></div><br>
<div></div>
<div>
The ideal candidate possesses these skills.</div>
<ul>
<li>Bachelor's degree from an accredited institution or relevant years of industry experience in hydraulics</li>
</ul><ul><li>3 to 5 years of experience gained in similar roles, particularly technical sales and knowledge in the designated product and relevant industry sector.</li>
</ul><ul><li>Self-motivated, determined and willing to succeed even under pressure</li>
<li>Excellent presentation skills at all levels with B2B and internal colleagues</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to work in a cross culture, multiple diverse nationalities in a matrix</li></ul><br>
<div></div>
<div><b>
Preferred Qualifications</b></div><br>
<div></div>
<ul>
<li>Bachelor's degree in Engineering or Business preferred</li>
<li>IFPS certifications</li>
</ul></div></div><div><div><div><b>What You'll Get from Us</b></div></div><div></div><div><br>
<div>
<ul><li>We promote from within and support your learning with mentoring, training, and access to global opportunities.</li></ul>
<ul><li>You&rsquo;ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.</li></ul>
<ul><li>We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
</li></ul><ul><li>You&rsquo;ll receive benefits like an annual bonus, paid vacation, personal insurance, and more. These vary by country and contract, but they&rsquo;re worth asking about&mdash;we think they&rsquo;re pretty great.</li></ul>
</div></div></div><div><div><div><b>Ready to Make a Difference?</b></div></div><div></div><div><br>
<div>
If this role excites you, we&rsquo;d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.</div><br>
<p></p>
<div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.</div></div></div></div></div></div></div></div></div><div></div>
<br><div><div><div><p>.</p><br>
</div></div><p></p><div><div><p>Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.</p>
<p>Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.</p>
<p>Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.</p></div></div></div><p></p>

Scorpion

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<div>As an Account Manager, you will be the primary strategic partner for our clients, building and nurturing strong relationships while serving as their main point of contact. You will oversee the execution of digital marketing campaigns that align with client objectives, ensuring seamless collaboration between internal teams and external stakeholders. To be successful in this role, you must have a deep understanding of Scorpion's products, systems, and platforms, as well as a strong grasp of digital marketing strategies across SEO, paid advertising, social media, and more. Your ability to translate client goals into actionable strategies will position you as a trusted advisor, driving long-term success and measurable results.</div>
<h3 class="jobSectionHeader"><b>What your success will look like</b></h3>
<ul><li>Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.</li>
<li>Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.</li>
<li>Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.</li>
<li>New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.</li>
<li>Team Collaboration: Work closely with internal teams, including the Director of Marketing, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.</li>
<li>Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.</li>
</ul><h3 class="jobSectionHeader"><b>Who you are and what you bring</b></h3>
<ul><li>Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field&mdash;or equivalent practical experience.</li>
<li>Experience:
<ul><li>2+ year of professional experience in client-facing account management.</li>
<li>Proven track record of upselling and growing client accounts.</li>
<li>Proven ability to manage client relationships, understand their needs, and deliver results.</li>
<li>Experience working with cross-functional teams to execute client strategies.</li>
</ul></li><li>Skills<br>
<ul><li>Understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising</li>
<li>Excellent attention to detail, with a keen understanding of budget constraints and project management</li>
<li>Exceptional communication and relationship-building skills to foster trust with clients.</li>
<li>A proactive approach to problem-solving and managing client expectations.</li>
<li>Ability to multitask, prioritize, and perform well under pressure.</li>
<li>Eagerness to learn new tools, platforms, and industry best practices.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<p><b>
Winning Mindset:</b> When our clients win, we win.<br>
<b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.<br>
<b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.<br>
<b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.<br>
<b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</p>
<h3 class="jobSectionHeader"><b>
Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $60,000 (entry-level) - $80,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li>
</ul><h3 class="jobSectionHeader"><b>Our Interview Process</b></h3>
<p>
We value your time and want to give you the best opportunity to showcase your skills. Here's what to expect:</p>
<ul>
<li><b>Initial Phone Screen: </b>30-minute conversation with a recruiter to learn more about you and share details about the role.</li>
<li><b>First Interview: </b>30-minute Zoom with the hiring manager to dive deeper into your experience and goals.</li>
<li><b>Second Interview: </b>30-minute Zoom with interview panel with peers.</li>
<li><b>Final Interview:</b> 30-minute Zoom with department leader</li>
</ul><div><div><h3 class="jobSectionHeader"><b>Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

MetLife

<div>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Description and Requirements
  <br/>
  <br/>
 </strong>
 Account Manager
 <br/>
 <br/>
 Hybrid - Atlanta, GA or Tampa, FL
 <br/>
 <br/>
 <strong>
  Role Value Proposition
  <br/>
  <br/>
 </strong>
 Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Directly aligned to assigned distributions&rsquo; book of business for 2-5K lives that varies in level of complexity.
  </li>
  <li>
   Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty
  </li>
  <li>
   Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.
  </li>
  <li>
   Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.
  </li>
  <li>
   Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.
  </li>
  <li>
   Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.
  </li>
  <li>
   Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.
  </li>
  <li>
   Actively participate in finalist meetings for prospective customers and implementation meetings, as needed
  </li>
  <li>
   Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
  </li>
  <li>
   Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.
  </li>
  <li>
   Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.
  </li>
  <li>
   Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant
  </li>
  <li>
   Ensure timely submission and validation of Broker of Record (BOR) changes.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience and Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment
  </li>
  <li>
   Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid
  </li>
  <li>
   Strong understanding of industry marketplace and legal developments.
  </li>
  <li>
   Strong focus on customer satisfaction and obtaining results
  </li>
  <li>
   Proven ability in building relationships both internally and externally with people at all levels of the organization
  </li>
  <li>
   Ability to analyze data to influence and execute on renewal decisions
  </li>
  <li>
   Strong critical thinking, problem-solving skills to deliver client focused solutions and commitment to meeting metrics
  </li>
  <li>
   Strong experience using Salesforce
  </li>
  <li>
   Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire
  </li>
  <li>
   Regular travel in local market (10% - 20%)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Experience And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma required, Bachelors degree in related field preferred
  </li>
  <li>
   7+ years related account management or customer service experience in the insurance industry
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location Expectation: This is a hybrid role
 <strong>
  requiring a minimum of 3 days per week
 </strong>
 in office.
 <br/>
 <br/>
 The expected salary range for this position is $76,500 - $100,000.. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.
 <br/>
 <br/>
 <strong>
  Benefits We Offer
  <br/>
  <br/>
 </strong>
 Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
 <br/>
 <br/>
 <strong>
  About MetLife
  <br/>
  <br/>
 </strong>
 Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World&rsquo;s 25 Best Workplaces&trade;, as well as the Fortune 100 Best Companies to Work For&reg;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 <br/>
 <br/>
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
 <br/>
 <br/>
 MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (&ldquo;protected characteristics&rdquo;).
 <br/>
 <br/>
 If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
 <br/>
 <br/>
 MetLife maintains a drug-free workplace.
 <br/>
 <br/>
 $76,500 - $100,000.
</div>


MCLEOD SOFTWARE

<p></p><div><p><b>Purpose of this Position:</b> The Account Manager is responsible for building and maintaining strong customer relationships while delivering software support solutions related to McLeod Software. This role works closely with internal support teams to resolve customer issues and identify necessary modifications to meet customer needs effectively.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:</b></p>
<ul>
<li>Accurate and timely issue resolution.</li>
<li>Serve as the primary and central point of contact, and manage, all help desk and support related activities and updates.</li>
<li>Responsible for continuous growth in technical understanding and skills</li>
<li>Manage time efficiently.</li>
<li>Understand basic business operations and company profiles for each assigned customer.</li>
<li>Inform management of any significant news or events related to customers.</li>
<li>Provide backup support for other Account Managers and support resources.</li>
<li>Participate in customer billing review and assist with resolving billing issues/disputes as needed.</li>
<li>Train fellow team members.</li>
<li>Continually evaluate open/aged requests for completion.</li>
<li>Escalate latent (24+ hours) resolution items to management level for prioritization.</li>
<li>Support queue coverage during core business hours.</li>
<li>Maintain current up-to-date knowledge of software releases.</li></ul><br>
<p></p>
<p><b>
Competencies:</b></p>
<ul>
<li><p>Ability to learn internal software and systems</p>
</li>
<li><p>Ability to work independently and as a member of a collaborative team</p>
</li>
<li><p>Ability to analyze and assess business needs and cross-system impacts</p>
</li>
<li><p>Ability to clearly convey technical information effectively</p>
</li>
<li><p>Strong oral and written communication skills</p>
</li>
<li><p>Attention to detail and accuracy</p></li></ul><br>
<p>
</p><p><b>Qualifications</b></p>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>
Education/Experience:</b></p>
<ul>
<li>High school diploma or equivalent, required.</li>
<li>Minimum of 4 years of experience providing technical support to end users (hardware and/or software support), required.</li>
<li>Intermediate knowledge of Microsoft Office Suite.</li>
<li>Working knowledge of the transportation industry, a plus.</li>
<li>Bachelor's degree, preferred.</li>
<li>Experience with database management systems, a plus.</li></ul><br>
<p></p>
<p><b>
Why McLeod?</b></p>
<p>
At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software&rsquo;s growth and success. With over 650 full-time team members, we&rsquo;re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you&rsquo;re joining a company that&rsquo;s built for the long haul&mdash;with a clear vision, strong leadership, and a commitment to investing in our people.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact for assigned engineering clients.
  </li>
  <li>
   Develop and maintain strong, long-term customer relationships.
  </li>
  <li>
   Understand client needs, technical requirements, and business goals to provide effective solutions.
  </li>
  <li>
   Collaborate with internal engineering, project management, and operations teams to ensure smooth project execution.
  </li>
  <li>
   Prepare and deliver proposals, quotes, and service agreements.
  </li>
  <li>
   Monitor account performance, identify opportunities for upselling or new business, and support overall revenue growth.
  </li>
  <li>
   Address client inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
  </li>
  <li>
   Maintain accurate records of client interactions, project progress, and sales activities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Previous experience in account management, customer success, or sales&mdash;preferably within engineering, manufacturing, or technical industries.
  </li>
  <li>
   Strong understanding of engineering processes, products, or services (mechanical, electrical, civil, or related fields is a plus).
  </li>
  <li>
   Excellent communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Ability to manage multiple clients and priorities in a fast-paced environment.
  </li>
  <li>
   Proficiency with CRM software and basic project coordination tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  We are GDPR compliant and take your privacy seriously. Your data is never sold to third parties. You may receive marketing emails from our company group only.
 </p>
</div>


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