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agent guest relations

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184286
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد "الضيافة الرائعة". "دائمًا". من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
 
 
 تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Agent-Guest Relations

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184286
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
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 &Dcy;&iecy;&lcy;&acy;&jcy;&tcy;&iecy;
 
 &tcy;&ocy;, &chcy;&tcy;&ocy; &ucy; &vcy;&acy;&scy; &pcy;&ocy;&lcy;&ucy;&chcy;&acy;&iecy;&tcy;&scy;&yacy; &lcy;&ucy;&chcy;&shcy;&iecy; &vcy;&scy;&iecy;&gcy;&ocy;,
 
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 &icy;&zcy;&mcy;&iecy;&ncy;&icy;&tcy;&iecy;
 
 &scy;&vcy;&ocy;&yucy; &zhcy;&icy;&zcy;&ncy;&softcy; &kcy; &lcy;&ucy;&chcy;&shcy;&iecy;&mcy;&ucy;.
 
 
 &Bcy;&rcy;&iecy;&ncy;&dcy; JW Marriott &vcy;&khcy;&ocy;&dcy;&icy;&tcy; &vcy; &pcy;&ocy;&rcy;&tcy;&fcy;&ocy;&lcy;&icy;&ocy; &rcy;&ocy;&scy;&kcy;&ocy;&shcy;&ncy;&ycy;&khcy; &ocy;&tcy;&iecy;&lcy;&iecy;&jcy; Marriott International. &Scy;&iecy;&tcy;&softcy; &ncy;&acy;&scy;&chcy;&icy;&tcy;&ycy;&vcy;&acy;&iecy;&tcy; &scy;&vcy;&ycy;&shcy;&iecy; 100 &scy;&tcy;&icy;&lcy;&softcy;&ncy;&ycy;&khcy; &gcy;&ocy;&scy;&tcy;&icy;&ncy;&icy;&tscy; &vcy; &vcy;&acy;&zhcy;&ncy;&iecy;&jcy;&shcy;&icy;&khcy; &gcy;&ocy;&rcy;&ocy;&dcy;&acy;&khcy; &mcy;&icy;&rcy;&acy; &icy; &ncy;&acy; &icy;&zcy;&vcy;&iecy;&scy;&tcy;&ncy;&ycy;&khcy; &kcy;&ucy;&rcy;&ocy;&rcy;&tcy;&acy;&khcy;. JW &scy;&tcy;&acy;&vcy;&icy;&tcy; &icy;&ncy;&tcy;&iecy;&rcy;&iecy;&scy;&ycy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&ocy;&vcy; &ncy;&acy; &pcy;&iecy;&rcy;&vcy;&ocy;&iecy; &mcy;&iecy;&scy;&tcy;&ocy;. &Vcy;&iecy;&dcy;&softcy; &iecy;&scy;&lcy;&icy; &dcy;&ocy;&vcy;&ocy;&lcy;&softcy;&ncy;&ycy; &vcy;&ycy;, &bcy;&ucy;&dcy;&ucy;&tcy; &dcy;&ocy;&vcy;&ocy;&lcy;&softcy;&ncy;&ycy; &icy; &gcy;&ocy;&scy;&tcy;&icy;. &Scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&icy; &ocy;&tcy;&iecy;&lcy;&iecy;&jcy; JW Marriott &ucy;&vcy;&iecy;&rcy;&iecy;&ncy;&ycy; &vcy; &scy;&iecy;&bcy;&iecy;, &icy;&zcy;&ocy;&bcy;&rcy;&iecy;&tcy;&acy;&tcy;&iecy;&lcy;&softcy;&ncy;&ycy;, &icy;&scy;&kcy;&rcy;&iecy;&ncy;&ncy;&ycy;, &iecy;&scy;&tcy;&iecy;&scy;&tcy;&vcy;&iecy;&ncy;&ncy;&ycy;. &Ocy;&ncy;&icy; &pcy;&rcy;&ocy;&dcy;&ocy;&lcy;&zhcy;&acy;&yucy;&tcy; &tcy;&rcy;&acy;&dcy;&icy;&tscy;&icy;&icy;, &zcy;&acy;&lcy;&ocy;&zhcy;&iecy;&ncy;&ncy;&ycy;&iecy; &ocy;&scy;&ncy;&ocy;&vcy;&acy;&tcy;&iecy;&lcy;&iecy;&mcy; &kcy;&ocy;&mcy;&pcy;&acy;&ncy;&icy;&icy; &Dcy;&zhcy;&ocy;&ncy;&ocy;&mcy; &Ucy;&icy;&lcy;&lcy;&acy;&rcy;&dcy;&ocy;&mcy; &Mcy;&acy;&rcy;&rcy;&icy;&ocy;&tcy;&tcy;&ocy;&mcy;, &vcy; &chcy;&iecy;&scy;&tcy;&softcy; &kcy;&ocy;&tcy;&ocy;&rcy;&ocy;&gcy;&ocy; &ncy;&acy;&zcy;&vcy;&acy;&ncy; &bcy;&rcy;&iecy;&ncy;&dcy;. &Rcy;&acy;&bcy;&ocy;&tcy;&acy; &vcy; &ncy;&acy;&shcy;&icy;&khcy; &ocy;&tcy;&iecy;&lcy;&yacy;&khcy; &ncy;&iecy; &scy;&rcy;&acy;&vcy;&ncy;&icy;&tcy;&scy;&yacy; &ncy;&icy; &scy; &kcy;&acy;&kcy;&icy;&mcy; &dcy;&rcy;&ucy;&gcy;&icy;&mcy; &mcy;&iecy;&scy;&tcy;&ocy;&mcy; &rcy;&acy;&bcy;&ocy;&tcy;&ycy; &ndash; &zcy;&dcy;&iecy;&scy;&softcy; &vcy;&ycy; &scy;&tcy;&acy;&ncy;&iecy;&tcy;&iecy; &chcy;&acy;&scy;&tcy;&softcy;&yucy; &scy;&ocy;&ocy;&bcy;&shchcy;&iecy;&scy;&tcy;&vcy;&acy; &icy; &ncy;&acy;&scy;&lcy;&acy;&dcy;&icy;&tcy;&iecy;&scy;&softcy; &pcy;&ocy;&dcy;&lcy;&icy;&ncy;&ncy;&ocy; &tcy;&ocy;&vcy;&acy;&rcy;&icy;&shchcy;&iecy;&scy;&kcy;&icy;&mcy;&icy; &ocy;&tcy;&ncy;&ocy;&shcy;&iecy;&ncy;&icy;&yacy;&mcy;&icy; &vcy; &mcy;&ncy;&ocy;&gcy;&ocy;&ocy;&bcy;&rcy;&acy;&zcy;&ncy;&ocy;&mcy; &kcy;&ocy;&lcy;&lcy;&iecy;&kcy;&tcy;&icy;&vcy;&iecy;. JW &scy;&ocy;&zcy;&dcy;&acy;&iecy;&tcy; &vcy;&ocy;&zcy;&mcy;&ocy;&zhcy;&ncy;&ocy;&scy;&tcy;&icy; &dcy;&lcy;&yacy; &ocy;&bcy;&ucy;&chcy;&iecy;&ncy;&icy;&yacy;, &rcy;&acy;&zcy;&vcy;&icy;&tcy;&icy;&yacy;, &pcy;&rcy;&icy;&zcy;&ncy;&acy;&ncy;&icy;&yacy; &icy;, &scy;&acy;&mcy;&ocy;&iecy; &gcy;&lcy;&acy;&vcy;&ncy;&ocy;&iecy;, &ndash; &ecy;&tcy;&ocy; &mcy;&iecy;&scy;&tcy;&ocy;, &gcy;&dcy;&iecy; &vcy;&ycy; &scy;&mcy;&ocy;&zhcy;&iecy;&tcy;&iecy; &pcy;&ocy;-&ncy;&acy;&scy;&tcy;&ocy;&yacy;&shchcy;&iecy;&mcy;&ucy; &rcy;&iecy;&acy;&lcy;&icy;&zcy;&ocy;&vcy;&acy;&tcy;&softcy; &scy;&vcy;&ocy;&yucy; &pcy;&rcy;&icy;&vcy;&iecy;&rcy;&zhcy;&iecy;&ncy;&ncy;&ocy;&scy;&tcy;&softcy; &ocy;&scy;&ocy;&bcy;&ocy;&jcy; &acy;&tcy;&mcy;&ocy;&scy;&fcy;&iecy;&rcy;&iecy; &ocy;&tcy;&iecy;&lcy;&yacy; &kcy;&lcy;&acy;&scy;&scy;&acy; &laquo;&lcy;&yucy;&kcy;&scy;&raquo;, &ucy;&dcy;&iecy;&lcy;&yacy;&yacy; &ocy;&scy;&ocy;&bcy;&ocy;&iecy; &vcy;&ncy;&icy;&mcy;&acy;&ncy;&icy;&iecy; &zcy;&acy;&bcy;&ocy;&tcy;&iecy; &ocy; &bcy;&lcy;&acy;&gcy;&ocy;&pcy;&ocy;&lcy;&ucy;&chcy;&icy;&icy; &gcy;&ocy;&scy;&tcy;&iecy;&jcy;. &Ncy;&iecy;&pcy;&rcy;&iecy;&vcy;&zcy;&ocy;&jcy;&dcy;&iecy;&ncy;&ncy;&ocy;&iecy; &ocy;&bcy;&scy;&lcy;&ucy;&zhcy;&icy;&vcy;&acy;&ncy;&icy;&iecy; &gcy;&ocy;&scy;&tcy;&iecy;&jcy; &ncy;&acy;&chcy;&icy;&ncy;&acy;&iecy;&tcy;&scy;&yacy; &scy; &tcy;&ocy;&gcy;&ocy;, &kcy;&acy;&kcy; &mcy;&ycy; &zcy;&acy;&bcy;&ocy;&tcy;&icy;&mcy;&scy;&yacy; &ocy; &scy;&vcy;&ocy;&icy;&khcy; &scy;&ocy;&tcy;&rcy;&ucy;&dcy;&ncy;&icy;&kcy;&acy;&khcy;. &Tcy;&acy;&kcy;&ocy;&jcy; &pcy;&ocy;&dcy;&khcy;&ocy;&dcy; &ncy;&acy;&zcy;&ycy;&vcy;&acy;&iecy;&tcy;&scy;&yacy; The JW Treatment&trade;. &Vcy;&ycy;&bcy;&rcy;&acy;&vcy; &rcy;&acy;&bcy;&ocy;&tcy;&ucy; &vcy; JW Marriott, &vcy;&ycy; &scy;&tcy;&acy;&ncy;&iecy;&tcy;&iecy; &chcy;&acy;&scy;&tcy;&softcy;&yucy; &kcy;&ocy;&lcy;&lcy;&iecy;&kcy;&tcy;&icy;&vcy;&acy; &ocy;&dcy;&ncy;&ocy;&gcy;&ocy; &icy;&zcy; &bcy;&rcy;&iecy;&ncy;&dcy;&ocy;&vcy; Marriott International.
 
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</div>

<div>Additional Information 
Job Number25184286 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International bietet als Arbeitgeber Chancengleichheit, eine Willkommenskultur und vielf&auml;ltige M&ouml;glichkeiten zur beruflichen Weiterentwicklung. Wir f&ouml;rdern aktiv ein Umfeld, in dem die einzigartigen Hintergr&uuml;nde unserer Mitarbeitenden wertgesch&auml;tzt werden. Unsere gr&ouml;&szlig;te St&auml;rke liegt in der Vielfalt der Kulturen, Talente und Erfahrungen unserer Mitarbeitenden. Wir verpflichten uns zur Nichtdiskriminierung in Bezug auf gesch&uuml;tzte Merkmale, einschlie&szlig;lich Behinderung, Veteranenstatus oder andere durch geltendes Recht gesch&uuml;tzte Merkmale.
Bei Marriott Hotels streben wir danach, die Kunst der Gastfreundschaft zu perfektionieren und jede Gelegenheit f&uuml;r Innovation zu nutzen. Dabei bewahren wir das komfortable Gef&uuml;hl des Vertrauten rund um den Globus. Als Gastgeberin oder Gastgeber bei Marriott Hotels leisten Sie einen Beitrag, das Versprechen &quot;Wunderbare Gastfreundschaft, ohne Kompromisse&quot; zu erf&uuml;llen. Dies gelingt durch die Bereitstellung von durchdachtem, innovativem Service, der von Herzen kommt und der dieses Lebensgef&uuml;hl erm&ouml;glicht und weiter st&auml;rkt. Unser Name gilt international als Synonym f&uuml;r Gastfreundschaft, und wir laden Sie herzlich ein, die Stellenangebote bei Marriott Hotels kennenzulernen. Bei Marriott Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen. 
<div>
 
JW Marriott geh&ouml;rt zum Luxus-Portfolio von Marriott International und besteht aus &uuml;ber 100 wundersch&ouml;nen Hotels in gr&ouml;&szlig;eren St&auml;dten sowie an exklusiven Resort-Standorten rund um den Globus. JW kennzeichnet die Haltung, das unsere Mitarbeiterinnen und Mitarbeiter an erster Stelle stehen. Denn wenn diese gl&uuml;cklich sind, werden auch unsere G&auml;ste gl&uuml;cklich sein. Bei JW Marriott sind selbstbewusste, innovative und authentische Menschen t&auml;tig, die das Erbe des Namensgebers und Unternehmensgr&uuml;nders der Marke fortf&uuml;hren: J. Willard Marriott. Unsere Hotels bieten einzigartige Arbeitserlebnisse, denn Sie geh&ouml;ren einer Gemeinschaft an und genie&szlig;en echten Teamgeist in der Zusammenarbeit mit vielseitigen Kolleginnen und Kollegen. JW schafft M&ouml;glichkeiten f&uuml;r Weiterbildung, Entwicklung und Anerkennung. Und bietet in erster Linie einen Ort, an dem Sie Ihre Leidenschaften in einem luxuri&ouml;sen Umfeld mit dem Schwerpunkt auf ganzheitlichem Wohlbefinden ausleben k&ouml;nnen. Unsere herausragende Behandlung von G&auml;sten beginnt damit, wie wir uns um unser Team k&uuml;mmern. Daf&uuml;r gibt es bei uns einen Namen: das JW Marriott Treatment&trade;. Bei JW Marriott werden Sie Teil des Markenportfolios von Marriott International. Hier k&ouml;nnen Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angeh&ouml;ren und das Beste aus sich herausholen.</div></div></div>

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

<div>Guest Relations
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations

<div>Telephone Operator
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. 
 
What will I be doing? 
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests</li>
<li>Be responsible for special room assignments and suite occupancies</li>
<li>Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room</li>
<li>Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival</li>
<li>Manage the Guest Relations Desk in the hotel lobby</li>
<li>Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements</li>
<li>Maintain the inventory of Guest amenities</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
</ul>What are we looking for? 
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Excellent personal presentation and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li>
<li>Computer literate and able to navigate through Company systems</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Guest relations experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Proven ability to listen and respond to demanding Guest needs</li>
<li>Conflict resolution experience</li>
<li>Cash handling experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator

IntercityHotel Riyadh

Position SummaryThe Reservation Agent is responsible for handling all reservation inquiries, ensuring accurate and efficient bookings, maximizing room revenue, and delivering exceptional guest service. The role requires strong communication skills, accuracy, and the ability to work in a fast-paced hotel environment.Key Responsibilities1. Reservation Handling<ul><li>Respond to all reservation inquiries via phone, email, WhatsApp, OTA extranets, and walk-ins.</li><li>Process individual and group reservations accurately and efficiently.</li><li>Enter reservations correctly in the PMS (Opera).</li><li>Confirm bookings and send confirmation letters or emails.</li><li>Ensure all guest details, billing instructions, and special requests are recorded properly.</li></ul>2. Revenue &amp; Sales Support<ul><li>Upsell room categories and promote hotel facilities to maximize revenue.</li><li>Follow rate structures, corporate agreements, FIT/wholesaler rates, and promotions.</li><li>Ensure rates and availability are accurately displayed across all channels.</li><li>Assist the Revenue Manager in monitoring pick-up, pace, and forecast when requested.</li></ul>3. Guest Service &amp; Communication<ul><li>Offer prompt, polite, and helpful service to all guests.</li><li>Provide accurate information about room types, facilities, promotions, and hotel services.</li><li>Assist repeat guests and VIPs with personalized booking arrangements.</li><li>Handle complaints or booking issues and escalate when necessary.</li></ul>4. Coordination &amp; Administration<ul><li>Work closely with Front Office, Housekeeping, Sales, and Revenue teams.</li><li>Maintain updated records of daily bookings, cancellations, and modifications.</li><li>Ensure proper filing and documentation of guest correspondence.</li><li>Prepare daily reservation reports and forecasts when required.</li></ul>5. System &amp; Channel Management<ul><li>Ensure Opera reservations are accurate and complete.</li><li>Monitor channel manager (if applicable) to ensure parity across OTAs.</li><li>Update booking restrictions, blackout dates, and special offers (under supervision).</li><li>Ensure overbooking levels are managed correctly to avoid guest dissatisfaction.</li></ul>Requirements<ul><li>Prior experience as a Reservation Agent or in Front Office operations is an advantage.</li><li>Strong verbal and written communication in English; Arabic is a plus.</li><li>Excellent telephone etiquette and guest service skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work under pressure.</li><li>Knowledge of Opera PMS, OTA extranets, and basic revenue concepts is preferred.</li><li>Computer skills: MS Office, email, and reservation systems.</li></ul>Competencies<ul><li>Customer Service Orientation</li><li>Communication &amp; Interpersonal Skills</li><li>Problem Solving</li><li>Time Management</li><li>Teamwork</li><li>Sales Mindset &amp; Upselling Skills</li><li>Professionalism &amp; Grooming</li></ul>Job Type: Full-timePay: &#65020;4,000.00 - &#65020;5,000.00 per monthApplication Question(s):<ul><li>Are you a Saudi National?</li></ul>Experience:<ul><li>Hotels: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Expected Start Date: 20/01/2026

Hotel Reservation Agent

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Agent-Guest Relations

Agent-Guest Relations

Agent-Guest Relations

Reservations Agent

Guest Relations

Telephone Operator

Hotel Reservation Agent