director of employee experience (communication) Jobs in Boston

director of employee experience (communication)

ai customer experience manager

DraftKings

<div>At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It&rsquo;s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We&rsquo;re not waiting for the future to arrive. We&rsquo;re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.<h3 class="jobSectionHeader">
The Crown Is Yours</h3>
As an AI Customer Experience Manager, you&rsquo;ll drive the evolution of AI-powered support within our Customer Experience Team. You&rsquo;ll manage the optimization, evaluation, and deployment of AI agents ensuring they perform reliably in production and align with real user needs. Collaborating with cross-functional partners, you&rsquo;ll translate feedback into action, build evaluation frameworks and maintain high operational standards in a fast-moving environment.<h3 class="jobSectionHeader"> 
What you&rsquo;ll do</h3><ul><li>
Continuously refine AI agents through prompt optimization, data enrichment and stakeholder feedback.</li><li>
Lead model evaluations, including building scoring rubrics and golden datasets with Analytics partners.</li><li>
Monitor live systems, detect anomalies and coordinate incident response to minimize impact.</li><li>
Create and maintain documentation, SOPs and QA playbooks for consistent workflows.</li><li>
Oversee model change management including A/B testing, version control and staged rollouts.</li><li>
Partner with Engineering, Data Science and Customer Experience teams to align strategy and updates.</li></ul><h3 class="jobSectionHeader">
What you&rsquo;ll bring</h3><ul><li>
Solid grasp of machine learning, NLP and conversational AI; hands-on experience a plus.</li><li>
At least 3 years of experience evaluating models or managing AI systems in production.</li><li>
Experience with live system monitoring and incident resolution.</li><li>
Strong documentation and process-building skills.</li><li>
Familiarity with version control and rollout processes (e.g., Git, A/B testing).</li><li>
Clear communicator with strong stakeholder management capabilities.</li><li>
Analytical, detail-oriented and energized by solving complex, evolving problems.</li></ul>
#LI-SA2<h3 class="jobSectionHeader">
Join Our Team</h3>
We&rsquo;re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don&rsquo;t worry, we&rsquo;ll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 84,000.00 USD - 105,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community.
DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.</div>

AI Customer Experience Manager

Delinea

<div>About Delinea: 
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea&rsquo;s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle &ndash; across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities &ndash; including workforce, IT administrator, developers, and machines &ndash; assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. 
Apply today to help us achieve our mission.<h2 class="jobSectionHeader">
About the Role:</h2>
Join Delinea's Customer Marketing team for a Summer internship (June - August 2026) focused on customer advocacy, references, and events. You'll work directly with the Customer Marketing Manager to execute ongoing programs while developing strategic projects that impact the business.
This role will be Hybrid from our Boston Office.
The internship will run June 8th - August 14, 2025<h2 class="jobSectionHeader">
What You'll Do:</h2>
June - Onboarding &amp; Foundation<ul><li>
Learn advocacy platforms (User Evidence, Salesforce, Gartner Peer Insights portal)</li><li>
Audit and organize customer content library (case studies, testimonials, videos)</li><li>
Shadow customer interviews and reference calls</li><li>
Support Gartner Peer Insights SPIFF program tracking and communications</li><li>
Research target customers for Spring 2027 customer conference</li></ul>
July - Program Execution<ul><li>
Manage weekly SPIFF program updates and internal communications</li><li>
Extract customer quotes from case studies for PR and social media teams</li><li>
Support reference library cleanup and maintenance</li><li>
Assist with case study production (scheduling, prep materials, interview notes, initial drafts)</li><li>
Build customer conference invite lists and draft outreach copy</li><li>
Learn to manage swag inventory and coordinate event orders</li></ul>
August - Strategic Projects<ul><li>
Create reference activity dashboard showing customer participation trends</li><li>
Develop sales enablement assets from existing case studies (one-pagers, quote sheets)</li><li>
Document processes and build templates for recurring workflows</li><li>
Draft customer nurture email campaign for fall launch</li><li>
Present end-of-summer recommendations on program improvements</li></ul><h2 class="jobSectionHeader">
Qualifications
</h2><ul><li>Currently pursuing a degree in Marketing, Communications, or related field.</li><li>
Strong analytical skills; comfortable working with spreadsheets and dashboards.
</li><li>Excellent written and verbal communication.
</li><li>Curiosity about audience behavior, storytelling, and customer marketing strategy.
</li><li>Ability to work independently, manage multiple tasks, and meet deadlines.</li></ul><h2 class="jobSectionHeader">
What You'll Gain:</h2><ul><li>
Weekly 1:1 mentorship with Customer Marketing Manager and regular mentorship from Sr Direction of Customer Marketing</li><li>
Exposure to leadership and cross-functional teams (PR, sales, product marketing)</li><li>
Hands-on experience across the customer marketing lifecycle</li><li>
Portfolio-quality deliverables in advocacy and customer marketing</li><li>
Experience with B2B SaaS customer marketing tools and strategies</li></ul>
Why work at Delinea?
<ul><li>We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.</li><li>
We invest in people who are smart, self-motivated, and collaborative.</li><li>
What we offer in return is meaningful work, a culture of innovation and great career progression.</li></ul>
At Delinea, our core values are STRONG and guide our behaviors and success:<ul><li>
Spirited - We bring energy and passion to everything we do</li><li>
Trust - We act with integrity and deliver on our commitments</li><li>
Respect - We listen, value different perspectives, and work as one team</li><li>
Ownership - We take initiative and follow through</li><li>
Nimble - We adapt quickly in a fast-changing environment</li><li>
Global - We embrace diverse people and ideas to drive better outcomes</li></ul>
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.</div>

Customer Marketing Intern - Summer 2026

Smartcat

<div><div><h2 class="jobSectionHeader">About Smartcat</h2>

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world&rsquo;s leading enterprises.

We&rsquo;re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren&rsquo;t generic copilots. They&rsquo;re fully trained digital teammates that learn from your best people, your content, and your business strategy&mdash;ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world&mdash;instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we&rsquo;re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.</div><div><h2 class="jobSectionHeader">
Why you should join our team</h2>

Imagine stepping into a pivotal role where you'll architect the very foundation of our People strategy at an AI-native, globally-minded organization. As a leader, you'll not only have an HR Generalist reporting directly to you, but you'll also be empowered with significant autonomy and trust to cultivate a People Operations function that's renowned for being high-performing, deeply empathetic, and exceptionally productive by using AI. This is your chance to leave a lasting impact and shape the future of our most valuable asset: our people.
<h2 class="jobSectionHeader">
Mission</h2>

Reporting to the VP of People, you will empower our global team and advance organizational goals by modernizing HR practices. You'll be at the forefront of leveraging AI to streamline our processes, make data-driven decisions, foster culturally attuned connections, and proactively tackle challenges to cultivate an environment where everyone thrives. You'll be a vital resource as the escalation point of contact for all HR-related matters, playing a crucial role in orchestrating HR operations for our global team. We are a 240-person global company in 35+ countries and 20+ US states. We have 50+ employees based in the USA today. The majority of our workforce is in Europe.
To thrive in this global role, you must be located on the East Coast or willing to work East Coast hours. It is highly preferred if you are based in Boston, MA so that you may go into our office at least once a week. Relocation is not offered.
<h2 class="jobSectionHeader">Outcomes</h2>
<ul><li>Launch a successful Spring 2026 Talent Review Cycle. Smartcat has rolled out bi-annual Talent Reviews starting in Spring 2025, this will be the evolution of the Talent Review process, including leading manager calibration sessions and a bias audit. You&rsquo;ll be partnering with leadership to accurately identify the potential and performance of their direct reports via the 9-box structure, forming an accurate view of our company&rsquo;s Talent Density. We expect 100% workforce participation and 85%+ positive experience feedback.
</li><li>Embed AI into everything PeopleOps. Be at the forefront of identifying and implementing innovative AI solutions to dramatically boost our team's productivity, freeing up valuable time from manual tasks and significantly enhancing the employee experience. Implement at least two AI-driven process improvements that reduce manual workload by at least 20%.</li>
<li>Be a strategic business partner. As a strategic partner to our business leaders, align people strategies with business goals, helping drive performance, talent development, and organizational culture. Using our PeopleOps data flywheel, make data-informed decisions with deep relationship building to ensure both the business and its people thrive together. Provide quarterly talent insights that link people metrics to business performance.</li>
<li>Oversee our HR Generalist and day-to-day operations. Serve as the first point of escalation for HR policies, procedures, sponsorship, compensation, benefits, time away, employee relations issues, investigations, global benefits, employee engagement, and global connections. There is a lot that will come your way being in over 30 countries with 5+ entities.
</li></ul><h2 class="jobSectionHeader">How you&rsquo;ll ramp</h2>

By Day 30: Laying the Foundation for Impact
<ul>
<li>Become a Power User of Our People Ecosystem: Dive headfirst into our suite of HR tools, including Google Workspace (Sheets, Slides, Docs), HiBob, Gusto, Metaview, ChatGPT, Zapier, Notion, Omni, Slack, Pave.com, and Remote.com. You'll quickly gain mastery over these platforms, enabling you to drive efficiency and innovation within our People Operations function.</li>
<li>Master the Global Landscape of People Operations: Immerse yourself in our diverse global People Operations processes, from seamlessly onboarding and offboarding team members to expertly navigating performance management, talent reviews, and benefits administration. You'll gain expertise across our US, UK, Europe, and CIS-based teams, as well as our valued contractors and independent entrepreneurs.</li>
<li>Shape the Future, Present Your Strategic Vision: After your first 30 days, you'll synthesize your initial learnings into a compelling 60-90-120 day roadmap, presenting your strategic insights and proposed initiatives directly to the VP of People and the People Operations Leadership team. This is your opportunity to influence our future direction.</li>
<li>Forge Meaningful Connections: Immediately begin building strong, collaborative relationships with key internal and external stakeholders. You'll become a trusted partner, and an empathetic manager, understanding their needs and contributing to a positive and productive work environment.</li>
</ul>
Day 60: Driving Key Initiatives Forward
<ul>
<li>Elevate Our Talent, Lead the Spring Talent Review: Take ownership of our Spring Talent Review, implementing updates and improvements based on valuable feedback from the 2025 Talent Review cycles. You'll play a crucial role in identifying and developing our top talent in order to increase our talent density.</li>
<li>Formalize Core People Operations Processes: You'll be instrumental in prioritizing and formalizing essential People Operations processes, including onboarding, off-boarding, benefits administration, and leave of absence requests. Your efforts will create clarity and efficiency for our entire organization.</li>
<li>Start to own the HR escalation issues: You will have confidence addressing topics such as employee investigations, sponsorship, payroll, benefits, time away, leave of absences, onboarding and off-boarding.
</li></ul>Day 90: Shaping Our Global People Strategy
<ul>
<li>Embed AI into the Heart of People Operations: Identify and begin implementing high-impact AI solutions that streamline workflows, reduce manual effort, and enhance the employee experience. You&rsquo;ll demonstrate how AI can become a true teammate in how we operate, decide, and deliver.</li>
<li>Deliver Strategic Insights and a Future Roadmap: Present your 12-month People roadmap to the VP of People and People Operations Leadership team, showcasing how data and AI will drive performance, culture, and engagement across our global team.</li>
<li>Establish Yourself as a Strategic Partner: By Day 90, you&rsquo;ll be a trusted advisor to business leaders, using data-informed insights and strong relationships to guide decisions that help both the business and its people thrive.</li>
</ul><h2 class="jobSectionHeader">What you&rsquo;ve accomplished</h2>
<ul><li>You have a track record of success building a scalable, AI-first, data-driven people operations function that encompasses the entire employee lifecyle including: onboarding, employee relations, performance management, talent development, off-boarding, and training.
</li><li>You are eager to share your experience and insights making data-driven decisions to inform people operations processes and policies and using data to tell stories. Rather than reporting on the data, you know how to tell a story with the data.</li>
<li>You understand how to balance the strategic big picture with the tactical execution and can easily switch between the two at any moment.</li>
<li>You&rsquo;re a people manager that people love working for and working with! You&rsquo;re a great coach, mentor and business partner. You understand the art of pushing back to challenge the business and the art of having difficult conversations.
</li></ul></div><div><h2 class="jobSectionHeader">Why joining Smartcat might be your best move so far</h2>
<ul><li>Fully remote team 
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.</li>
<li>Be part of an AI Native Organization 
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you&rsquo;ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.</li>
<li>Innovating a $100 Billion industry 
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.</li>
<li>Join the rocketship to scale-up 10x and beyond together 
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn&rsquo;t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.</li>
<li>Smartcat Culture: Where Diversity Meets High Performance 
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.</li></ul></div></div>

Director of HR

OpenGov

<div>OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov&rsquo;s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.<h2 class="jobSectionHeader">
Job Summary:</h2>
OpenGov is looking to hire an experienced and strategic Field Enablement Manager who will lead the design, execution, and continuous improvement of enablement programs across the customer journey. This role requires a strong collaborator who can partner with GTM stakeholders at all levels to translate business objectives into creative, scalable, measurable, and impactful enablement strategies that elevate performance across all customer-facing roles. This individual will bring advanced expertise in enablement strategy, cross-functional alignment, and systems-level thinking to drive organizational impact.
In this role, you will orchestrate the continuous development of Account Executives, Sales Development Representatives, and Customer Success Managers through process and skill enablement. You will influence and align with leaders across functions, advising on enablement needs that contribute to company-wide tactical revenue goals.<h2 class="jobSectionHeader">
Responsibilities:</h2><ul><li>
You will work closely with our Sales, CS and GTM leadership team to design, build, and execute on-going enablement programs for the teams you support. These programs will be results-driven and rooted in data and stakeholder feedback, including comprehensive engagement plans for leaders and reps.</li><li>
You will deliver training on competitive intel, messaging, positioning, personas, and sales skill/ methodology leveraging role plays and one on one training to fine tune skills</li><li>
You will partner with leadership to diagnose what obstacles our teams are facing selling OpenGov and making customers successful and build enablement programs to overcome these obstacles.</li><li>
You will build repeatable playbooks that make us more effective as a team.</li><li>
You will produce, curate, and maintain content to support our sales and cs motions and playbooks.</li><li>
You will facilitate successful training sessions and work with SME&rsquo;s to ensure their training hits the mark.</li><li>
You will partner with operations to identify and define key metrics for assessing effectiveness of all enablement material and programs.</li><li>
You will work cross-functionally to influence, align, and advise leaders across GTM, product, and operations functions on enablement strategy, content priorities, and programmatic investments.</li><li>
You will exercise sound judgement and evaluate multiple inputs (performance data, stakeholder feedback, business goals) to iteratively improve enablement outcomes.</li></ul><h2 class="jobSectionHeader">
Requirements and Preferred Experience</h2><ul><li>
Minimum of 3 years of experience in Enablement, preferably in a high-growth SaaS environment.</li><li>
Minimum of 2 years of experience working with a Sales or GTM team</li><li>
Proven ability to influence stakeholders across functions and advise leadership on strategic enablement priorities.</li><li>
Experience driving alignment and business impact through enablement programs that support revenue and customer success outcomes.</li><li>
Crisp written communication and verbal communication skills; ability to explain process and concepts - strong listening skills a must.</li><li>
Demonstrated skills in organizational and strategic planning to drive alignment, manage timelines, mitigate risks, and ensure successful program outcomes.</li><li>
Knowledge of different learning methods and ability to blend methods to best fit learning objectives</li><li>
Experienced in Guru and Skilljar preferred</li><li>
Ability to prioritize and adapt in a fast-paced environment</li><li>
Strong interpersonal skills, building relationships and influencing others to get things done, and prioritization.</li><li>
Experience working cross-functionally with different enablement and revenue teams.</li><li>
Willingness and ability to travel to support in-person training, onboarding, and strategic planning sessions.</li></ul>
Compensation:
Boston, MA: $135,000 - $150,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate&rsquo;s geographical location.<h1 class="jobSectionHeader">
Why OpenGov?</h1>
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it&rsquo;s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything&mdash;from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We&rsquo;ve touched 2,000 communities so far, and we&rsquo;re just getting started.
A Team of Passionate, Driven People
This isn&rsquo;t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Compensation Range: $135K - $150K</div>

Sales Enablement Manager

Snyk

<div>
 Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities &mdash; from code and dependencies to containers and cloud.
 
 
 Our mission is to empower every developer to innovate securely in the AI era &mdash; boosting productivity while reducing business risk. We&rsquo;re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.
 
 
 It&rsquo;s how we stay driven, supportive, and always one step ahead as AI reshapes our world.
 
 
 
 Why this role?
 
 
 
 As a
 
 Software Engineer
 
 , you&rsquo;ll play a key role in shaping how modern organizations build and secure software at scale. You&rsquo;ll join a collaborative, forward-thinking team and help drive our mission to embed security into every part of the
 
 AI-native development lifecycle
 
 .
 
 
 As a part of our teams you&rsquo;ll have the opportunity to make an impact on a wide range of projects, from mastering existing services to building new, cutting-edge features. Your contributions will directly impact the success of our products and the security of millions of developers worldwide.
 
 
 
 Our Opportunity
 
 
 
 As a Software Engineer at Snyk, you'll be at the forefront of building the future of application security. You&rsquo;ll be challenged to create high-performance, reliable, and scalable services while collaborating closely with cross-functional teams. We&rsquo;re looking for individuals who are passionate about crafting exceptional software and solving complex problems.
 
 
 
 You&rsquo;ll Spend Your Time
 
 
 
 <ul>
 <li>
 Analyzing, designing and implementing high-quality solutions to problems with well-tested, maintainable code.
 </li>
 <li>
 Building systems with the long-term in mind, focusing on good design, robust testing, and sustainability from the perspective of cost and scale.
 </li>
 <li>
 Supporting our customers by resolving bugs and customer support escalations.
 </li>
 <li>
 Communicating thoughtfully, kindly and clearly, both verbally and in the written form.
 </li>
 <li>
 Owning decisions throughout the technical process while working directly with other teams or functions across technical and non-technical domains.
 </li>
 <li>
 Playing an active part in a Snyk engineering team by working collaboratively with others. Ask questions to learn from others and improve existing skills.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 At least 3 years of commercial experience as a Software Engineer.
 </li>
 <li>
 Experience in software systems design, and familiarity with fundamental computer science concepts (algorithms, complexity, data structures).
 </li>
 <li>
 Proficiency in at least one of our core programming languages (Go, TypeScript or Python), and a willingness and enthusiasm for learning new languages and technologies.
 </li>
 <li>
 Experience in at least one of:
 </li>
 <ul>
 <li>
 Building highly reliable, scalable microservice back-ends for web APIs or applications, or other types of large-scale, high reliability systems.
 </li>
 <li>
 Building web UIs, CLIs or APIs for use by other engineers.
 </li>
 <li>
 Building infrastructure or platform automation, or observability or release tools.
 </li>
 </ul>
 <li>
 Demonstrable skill in effective software testing.
 </li>
 <li>
 Strong commitment to code quality, and the value of giving and receiving feedback through code reviews.
 </li>
 <li>
 Ability to deal with ambiguity, and respond with agility when requirements and priorities change.
 </li>
 <li>
 Effective communicator both verbally and in writing.
 
 </li>
 </ul>
 
 We&rsquo;d Be Lucky If You
 
 
 
 <ul>
 <li>
 Able to work collaboratively, are curious and have a growth mindset.
 </li>
 <li>
 Feed off complex technical problems and find solutions where others see roadblocks.
 </li>
 <li>
 Embrace challenges and learn from them.
 
 
 </li>
 </ul>
</div>

Software Engineer

SuperLogic

<div>Position: Head of Marketing
Salary Range: $175,000 &ndash; $190,000
Location: Miami (Hybrid preferred); remote considered for highly qualified candidates or those from major online travel
<h3 class="jobSectionHeader">About Bookit</h3>
Bookit is revolutionizing the travel and rewards industry as the next-generation B2B2C &ldquo;super app&rdquo; offering our brand clients and consumers unprecedented value on luxury travel, unforgettable VIP experiences, and premium retail goods. Consumers save up to 70% when booking on our platform, earning universal rewards points that can be spent with over two million brand partners. Envisioned as a &quot;next-gen Expedia,&quot; Bookit supports customer transactions in more than 3,000 cryptocurrencies as well as debit/credit cards and brand rewards points. Our SaaS technology infrastructure transforms the future of payments.
Learn more at bookit.com &amp; bookit.com/enterprise<h3 class="jobSectionHeader">
About the Role</h3>
We are seeking a dynamic marketing executive with prior experience at major travel and/or rewards platforms who demonstrates a proven ability to scale digital-first brands that blend commerce, content, and loyalty. The Head of Marketing is a strategic, data-driven leader who will champion marketing at Bookit&mdash; from driving consumers to the Bookit.com D2C website to helping our brand partners effectively implement the white-labeled version of the Bookit platform, delivering peerless travel, experiences, and rewards to their end customers.
The role requires a high-impact combination of analytical rigor, creative intuition, and operational excellence. You'll collaborate with our Sales, Experience, and Product teams to bring the Bookit.com brand to life and you will build a a multidisciplinary marketing and communications team focused on platform growth across both consumer and enterprise channels.
This is not a hospitality or guest-experience marketing role &mdash; it is a platform and growth leadership role focused on launching and scaling a web-based travel and rewards marketplace.
Who This Role Is For<ul>
<li>
Marketing leaders who have scaled digital-first platforms, marketplaces, or OTA-style products
</li><li>Operators who have owned full-funnel growth (acquisition conversion retention LTV)
</li><li>Leaders with deep experience in performance marketing, lifecycle/CRM, SEO, attribution, and analytics
</li><li>Marketers who have worked inside online travel booking sites, rewards platforms, fintech, or commerce technology companies
</li></ul>Who This Role Is Not For<ul>
<li>
Hospitality or hotel brand marketing roles focused on on-property guest experience
</li><li>PR, communications, or experiential-only marketing leadership
</li><li>Agency-only or consulting-only backgrounds without direct P&amp;L ownership
</li><li>Traditional tourism boards or destination marketing organizations</li>
<li>Mobile-app-only growth marketers without meaningful web marketplace experience
</li></ul><h3 class="jobSectionHeader">Key Responsibilities:</h3>
Strategic Leadership<ul>
<li>
Craft the integrated marketing strategy for Bookit, spanning B2B2C white-label partnerships with enterprise clients and direct-to-consumer (D2C) membership growth on the Bookit.com platform.</li>
<li>Translate business objectives into quarterly marketing plans that align with company performance targets spanning customer acquisition, engagement, and retention.
</li><li>Build, mentor, and scale a high-performing marketing team encompassing growth, brand, and content starting with a hands-on, launch-phase approach</li>
<li>Lead annual planning, forecasting, and budget management for marketing functions.</li>
</ul>
Growth &amp; Performance Marketing<ul>
<li>
Own the &quot;commitment curve,&quot; managing data-driven marketing strategies that improve CAC/LTV ratios and member engagement for our B2B2C brand clients as well as on the Bookit.com direct to consumer platform.</li>
<li>&quot;Test two pick one&quot; approach: partner with data and product teams to optimize platform and campaign performance through A/B testing and analytics.</li>
<li>Oversee paid and organic customer acquisition across channels to drive adoption of the Bookit.com platform.
</li><li>Develop reporting frameworks for ongoing performance visibility across the organization; advise Product team on data dashboard iteration and improvements.</li></ul>
Brand, Content, and Communications<ul>
<li>
Develop and refine Bookit.com&rsquo;s brand positioning, messaging, and creative direction for both B2B and D2C audiences, with an emphasis on clarity, trust, and conversion.
</li><li>Manage content and editorial strategy to support SEO and AI-search-optimized discovery, platform education, and early demand generation.
</li><li>Oversee public relations (via an outside agency)
</li><li>Ensure customer and partner touchpoints reflect a consistent and credible brand experience aligned with Bookit&rsquo;s value proposition
</li></ul>Cross-Functional Collaboration<ul>
<li>
Collaborate with Sales, Product, and Experience teams to support enterprise partner integrations, product/feature launches, and other company activations.
</li><li>Lead co-marketing and promotional initiatives with partner brands and platforms and influencers.</li>
<li>Work with Finance and Operations to forecast marketing ROI and manage spend efficiently.</li>
</ul>
Requirements<ul>
<li>
7+ years of marketing experience, including experience within digital-first platforms, online marketplaces, travel booking, rewards, or commerce technology companies.</li>
<li>Prior experience working inside an online travel booking platform or marketplace (e.g., Expedia Group, Booking Holdings, Priceline, Hotels.com, Amex Travel, Capital One Travel, Hopper, Airbnb, The Points Guy, or similar).
</li></ul><ul><li>3&ndash;5 years of experience as a senior marketing leader, with responsibility for growth, go-to-market execution, and team leadership.
</li><li>Experience supporting B2B2C or white-label SaaS platform marketing and enterprise partner go-to-market initiatives.
</li><li>Ability to translate business objectives into marketing roadmaps, campaigns, and metrics across all channels.
</li><li>Deep expertise in growth and performance marketing, with mastery of multi-channel acquisition and retention.</li>
<li>Experience building and leading teams through high-growth phases, ideally from Series A to scale.
</li><li>Ability to own a function from ideation through execution, with high accountability and attention to detail.
</li><li>Strong understanding of brand development, positioning, and creative direction, particularly in early-stage contexts</li>
<li>Proficiency in marketing analytics, attribution, CRM, and automation tools.</li>
<li>Evolving understanding of AI Search and Agentic AI on marketing landscape.</li>
<li>Excellent communication and leadership skills with the ability to inspire teams and influence cross-functionally.</li>
<li>Entrepreneurial, resourceful, and comfortable executing in fast-paced, ambiguous environments
</li>
</ul>Bonus
<ul><li>Familiarity with loyalty, rewards, fintech, or digital payments ecosystems.
</li><li>Exposure to crypto-adjacent or alternative payment platforms.
</li><li>Spanish language proficiency.
</li><li>Miami based
</li></ul>Benefits<ul><li>
Health care plan (Medical, Dental &amp; Vision) Available on the 1st of the month after 60 days of employmen</li></ul><ul>
<li>Vacation: Flexible/Unlimited PTO with manager approval.
</li><li>401K Plan &ndash; Tax-Deferred and/or Roth options: Eligible after 90 days of employment</li>
<li>Collaborative culture with industry veterans and mission-driven builders</li>
</ul>
Bookit is an equal opportunity employer.
We strive to create and maintain an equitable workplace where contributors of all backgrounds feel welcomed and valued. We do not discriminate against applicants or employees based on racial identity, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information. Be part of an inclusive company culture emphasizing autonomy, mastery, and purpose.</div>

Head of Marketing - Bookit.com - (Travel Tech / B2B2C Platform)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The Amazon Artificial General Intelligence (AGI) Data Services organization is responsible for developing diverse datasets to train and evaluate the Amazon AI models. We are looking for Language Engineers to join our science and engineering team to support the development of complex, multimodal datasets, using a range of approaches including synthetic data generation, model-supported data generation, and human-in-the-loop data collections.
 
 
You will play a critical role in driving innovation and advancing the state-of-the-art in evaluating and training AI models. You will work closely with cross-functional teams, including product managers, engineers, and data scientists to ensure that our AI systems are best in class. 
 
Key job responsibilities 
<ul><li>Design complex data collections with human participants in response to science needs: author instructions, define and implement quality targets and mechanisms, provide day-to-day coordination of data collection efforts (including planning, scheduling, and reporting), and be responsible for the final deliverables
</li><li>Design and conduct complex data creation tasks using synthetic and model-based data generation methods, following state-of-the-art approaches</li><li>Analyze and extract insights from large amounts of data
</li><li>Build tools or tool prototypes for data analysis or data creation, using Python or another scripting language</li><li>Use modeling tools to bootstrap or test new AI functionalities
</li><li>Collaborate with scientists, software engineers, and other data creators to evaluate performance of AI models
</li></ul> 
About the team 
Amazon strives to be the world&rsquo;s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The AGI organization provides AI capabilities for a variety of Amazon products and searches. We provide secure, flexible, cost effective, and high-quality data development services to our customers, that enables them to build advanced ML models.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Master's or higher degree in a relevant field (Computational Linguistics or equivalent field with computational analysis)</li><li>2+ years experience in computational linguistics or language data processing or AI data creation</li><li>Experience with language data annotation systems and other forms of data markup</li><li>Proficient with scripting languages, such as Python</li><li>Experience working with speech, text, and multimodal data in multiple languages</li><li>Excellent communication, strong organizational skills and very detailed oriented</li><li>Comfortable working in a fast paced, highly collaborative, dynamic work environment</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PhD in Computational Linguistics (or equivalent field with computational emphasis)</li><li>Expertise in bootstrapping AI data collections for quickly evolving requirements</li><li>Extensive experience working with speech, text, and multimodal data in multiple languages</li><li>Experience in data creation for complex agentic workflows</li><li>Practical experience with Machine Learning</li><li>Familiarity with technical concepts such as APIs</li><li>Practical knowledge of version control and agile development</li><li>Familiarity with database queries and data analysis processes (SQL, R, Matlab, etc.)</li><li>Willingness to support several projects at one time, and to accept reprioritization as necessary</li><li>Able to think creatively and possess strong analytical and problem solving skills</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
 
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $58,600/year in our lowest geographic market up to $131,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Language Engineer, Artificial General Intelligence - Data Services

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