ai customer experience manager Jobs in Boston

ai customer experience manager

assistant director, digital marketing, executive education Jobs in Boston

assistant director, digital marketing, executive education

associate director of human resource development Jobs in Boston

associate director of human resource development

director of employee experience (communication) Jobs in Boston

director of employee experience (communication)

director of hr

director of employee experience communication

<div><h2 class="jobSectionHeader"><b>Description</b></h2>
<div>
<p>As an EX Director within our Communication &amp; Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will be responsible for seamlessly and intuitively connecting solutions across our EX portfolio &ndash; including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark). You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.</p>
<p><b>
Key Attributes</b></p>
<ul><li><b>Chief Navigator</b>. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.</li></ul>
<ul><li><b>Master Influencer.</b> Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes &ndash; for the business and clients alike.</li></ul>
<ul><li><b>Business Builder</b>. Proven ability to efficiently close the sale. Applies a deep passion for &ndash; and understanding of &ndash; human behavior to everything we do, including selling, designing and delivering client solutions.</li></ul>
<ul><li><b>Knowledge Pursuer</b>. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences.</li></ul>
<ul><li><b>Calm Maker.</b> Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.</li></ul>
<ul><li><b>Excellence Seeker</b>. Brings a &ldquo;we&rdquo; versus &ldquo;I&rdquo; mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity.</li></ul>
<ul><li><b>Dedicated Mentor.</b> Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.</li></ul><p><br>
<b>
Criteria / Role Expectations</b></p>
<div><b>
Sales</b><br>
<ul><li>Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales</li><li>Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)</li></ul></div>
<div><b>
Delivery</b><br>
<ul><li>Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success</li><li>Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration</li><li>Advise and influence executive-level decision-making</li><li>Oversee and execute on contractual commitments for effective financial management and business success</li><li>Use modern/digital solutions to support/cultivate the desired experiences</li><li>Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards</li><li>Contribute to the development of intellectual capital, new tools and approaches</li></ul></div>
</div>
<h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<div>
<ul><li>10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.</li><li>Superior ability to influence and collaborate with senior management and work across all levels of an organization</li><li>Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred</li><li>Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies</li><li>An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise</li><li>Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)</li><li>Experience managing concurrent, multi-dimensional projects and people on time and within budget</li><li>Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges</li><li>Ability to draw conclusions from data in a logical, systematic way</li><li>Understanding of agile principles and design thinking</li><li>Availability to travel on an as-needed basis</li><li>Adaptability is critical</li><li>Ability to work within a complex matrix organization structure</li><li>Bachelor of Science or Bachelor of Arts degree</li></ul><br>
<p>
Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
</p><p>This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified<br>
<br>
<b>Compensation and Benefits</b></p>
<p>
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).</p><br>
<p></p>
<p><b>
Compensation</b></p><br>
<p></p>
<p>
The base salary compensation range being offered for this role is $125,000.00 - $185, 000.00 USD annually.</p><br>
<p></p>
<p>
This role is also eligible for an annual short-term incentive bonus.</p><br>
<p><b>
Company Benefits</b></p>
<p>
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):</p>
<ul>
<li><b>Health and Welfare Benefits:</b> Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&amp;D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)</li>
<li><b>Leave Benefits:</b> Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), <b>Paid Time Off</b> (only included for Washington roles)</li>
<li><b>Retirement Benefits:</b> Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans&rsquo; eligibility requirements.</li>
</ul>
<p>Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.</p>
<p>
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a &rdquo;hybrid&rdquo; style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and &ldquo;hybrid&rdquo; is not a one-size-fits-all solution.</p>
<p>
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.</p>
<p><b>
EOE, including disability/vets</b></p></div></div>

Director of Employee Experience (Communication)

Boston Architectural College

<div><p>Associate Director of Human Resource Development</p><p>
Salary: $95,000 - $105,000</p><p>
</p><p>Overview</p><p>
The Associate Director of HR Development is the cornerstone of ensuring an exemplary level of integrity the processes we perform and the service-oriented way in which we approach our community. The incumbent will work with the HR team to ensure trust and partnership within the Boston Architectural College community for the work the HR function performs and the value we provide to our management and employee base. This position reports directly to the President of the BAC.</p><p>
</p><p>Key Responsibilities:</p><ul><li>Lead new HR initiatives such as talent management initiatives, onboarding, benefits open enrollment, performance management program, compensation review and implementation, etc.</li><li>Along with the rest of the HR team, ensure relationship management and administrative oversight for the onboarding of new hires each semester</li><li>Manage, mentor and provide administrative back-up for the Human Resources Representative and Manager of HR Operations</li><li>Work to provide improved efficiency of HR Operations by designing and documenting or enhancing processes and procedures to ensure better quality service to our employee base.</li><li>Provide technical, administrative and solutions for the daily operations of HR Administration.</li><li>In coordination with and oversight of the HR Rep &amp; Manager of HR Operations, the Associate Director of HR Development works across all aspects of the Paycom system (employee records, benefits, compensation, talent acquisition, time keeping, payroll, reporting, compliance etc.) becoming expert in the usage of Paycom in addressing all aspects of employee questions and institutional needs in a correct and timely fashion</li><li>Ensure critical support and/or oversight of employee onboarding including the E-Verify and I-9 processes to ensure Institutional compliance</li><li>Provide recommendations and solutions for better functional support and administrative</li><li>Leads HR investigations into employee complaints, alleged policy violations, etc. with advisement of external counsel and applies applicable policy as necessary</li><li>Prepare Paycom year-end reporting - (ACA, etc.)</li><li>Work with HR Ops Manager, HR Rep, and Payroll area to insure accurate and timely data</li><li>Work with finance on 403b audits and other required compliance audits</li></ul><p>
</p><p>Demonstrated Work Experience:</p><ul><li>Engenders trust with colleagues and constituency through the consistent and correct work performed</li><li>Understands not only the tactical and data driven aspects of work, but broader strategic implications of the work that is performed</li><li>Not afraid to innovate and go beyond the task to areas explore areas that may benefit the team or the institution</li><li>Subject matter expert in numerous HR disciplines</li><li>Working knowledge of integrated HR systems</li><li>Roll up your sleeves entrepreneurial style to create new processes and procedures</li><li>Multitasker extraordinaire who manages a multiplicity of tasks while remaining calm and in good spirits under pressure. Ability to toggle across tasks effectively</li><li>Builder of teams/ great team member</li><li>Solutions oriented / &ldquo;Can do&rdquo; approach to work</li><li>Ability to work successfully across a broad cross section of management and employee base</li></ul><p>
Qualifications:</p><ul><li>4 years of successful people and HR administrative and operations management experience</li><li>Strong relationship-building, collaborative skills with the ability to engage diverse individuals and groups.</li><li>Bachelor&rsquo;s degree in relevant field</li><li>SHRM certification preferred</li><li>Experience using Paycom HRIS preferred</li></ul><p>
Work Schedule and Location Requirements:</p><ul><li>This is an exempt position. Candidates must have the ability to work weekends and evenings as needed.</li><li>This is a hybrid position, coming on site 1 day a week minimum, with the ability to return to campus more often as needed.</li></ul></div>

Associate Director of Human Resource Development

Forward Financing

<div><p>Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work, Forward is investing in its employees, technology, and customer experience &ndash; with long-term success in mind every step of the way.</p><p></p><p>
We are seeking a People Business Partner (PBP) to support our Account Servicing Department (ASD) and Support teams, including Strategy &amp; Finance and Legal. This role plays an important part in helping leaders strengthen their teams, support employee growth, and ensure our people programs are applied consistently and effectively across the organization.</p><p>
The ideal candidate brings strong foundational HR experience, solid judgment, and a collaborative mindset. You enjoy solving problems, building relationships, and supporting leaders in creating an environment where people can do their best work. You&rsquo;re comfortable working with teams that have clear KPIs and performance expectations, and you know how to support managers in maintaining consistency and accountability. You will partner closely with the Sr. Director of People &amp; Culture and the broader P&amp;C team to deliver high-quality support, programs, and processes that help Forward continue to grow and evolve.</p><p></p><h2 class="jobSectionHeader"><b>
In this role, you will:</b></h2><ul><li><p>
Drive the implementation and application of People strategies, collaborating with the Sr. Director of People &amp; Culture and senior leadership to ensure programs support business goals and promote a high-performance culture within Account Services (ASD), Strategy &amp; Finance and Legal</p></li><li><p>
Oversee the rollout and support of retention strategies for the ASD and G&amp;A departments, ensuring the attraction and retention of top-tier talent in these roles.</p></li><li><p>
Lead performance evaluation processes, including goal setting, feedback, and development planning, to enhance employee performance and career growth across teams.</p></li><li><p>
Provide consultation and execution support to the Sr. Director of People &amp; Culture on the design and implementation of organizational structures and processes that enhance efficiency and support scalability.</p></li><li><p>
Partner with stakeholders on workforce planning, talent acquisition, and succession planning to ensure the right people are in place to achieve business objectives.</p></li><li><p>
Guide teams through organizational changes, ensuring effective communication and minimizing disruption to business operations.</p></li><li><p>
Serve as a trusted advisor to employees and management, addressing employee relations issues, conducting thorough investigations, and resolving conflicts to maintain a positive and motivating work environment.</p></li><li><p>
Identify training and development needs and work with the Sr. Manager of Talent Enablement to create and implement programs that support employee growth.</p></li></ul><h2 class="jobSectionHeader"><b>
Required Skills &amp; Experience:</b></h2><ul><li><p>
Bachelor&rsquo;s Degree in HR, Business, or a related field</p></li><li><p>
3+ years of HR or People Partnering experience, ideally supporting corporate/G&amp;A teams and teams with defined KPIs or structured support environments</p></li><li><p>
Strong understanding of HR fundamentals, demonstrated mastery in complex employee relations, and performance management</p></li><li><p>
Proven ability to build strong relationships, communicate clearly, and expertly partner with employees and managers at all levels</p></li><li><p>
Comfortable operating in a fast-paced, high-volume environment with shifting needs and priorities</p></li><li><p>
A highly autonomous self-starter who can take initiative, manage time effectively, and follow through with minimal oversight</p></li><li><p>
Demonstrated ability to apply sound judgment, maintain confidentiality, and approach complex problems with a solutions-oriented mindset</p></li><li><p>
Experience supporting a global workforce is preferred</p></li><li><p>
Expertise in Canadian labor laws and working knowledge of U.S. labor laws</p></li><li><p>
Experience with Lattice, Rippling, or ChangeEngine is a plus</p></li></ul><p><b>
Compensation:</b></p><p><b>
Annual Targeted Salary:</b> $140,000-160,000 USD</p><p><b>
Annual Target Bonus: </b>10%</p><p>
At Forward Financing, we're committed to fair and transparent compensation. We believe in providing a compensation package that recognizes your skills, experience, and the unique value you bring to our team. We take a market-based<i> </i>approach to pay, regularly reviewing benchmark data to ensure our compensation remains competitive, equitable, and aligned with our performance-driven culture.</p><p>
Final offers are determined by a variety of factors, including the candidate's qualifications, relevant experience, specific skills, and internal equity. This approach ensures that our compensation is competitive and equitable. Your recruiter will provide specific details on the expected base and variable earnings as it pertains to this specific role.</p><p></p><p><b>
Total Rewards:</b></p><p>
Additionally, we offer a comprehensive total rewards package, including but not limited to: medical, dental, vision, commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.</p><p></p><p>
Forward is proud to be a remote-first company, keeping workplace flexibility a top priority for our employees. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. To help facilitate in-person collaboration, employees are welcome to work from one of our premiere office locations.</p><p></p><p>
When we aren&rsquo;t collaborating to drive business and support our customers, we&rsquo;re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together!</p><p></p><h3 class="jobSectionHeader"><b>
Forward Financing Core Values:</b></h3><ul><li><p>
Drive the Mission - We believe in financial opportunity for underserved small businesses. We say &ldquo;yes&rdquo; when others say &ldquo;no.&rdquo;</p></li><li><p>
Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.</p></li><li><p>
Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.</p></li><li><p>
Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday&rsquo;s best.</p></li></ul><p></p><p><b>
About Us:</b></p><p>
Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing &ndash; delivering an upfront sum of working capital in exchange for a set amount of the business&rsquo;s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver funds same day &ndash; giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.</p><p></p><p>
Since 2012, Forward has expanded access to capital by providing over $4.1 billion in funding to more than 80,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.</p><p></p><p><b>
US Equal Opportunity Employment Information</b></p><p>
Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we&rsquo;re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.</p><p>
California Employee Privacy Policy</p></div><p></p>

People Business Partner

Tufts University

<div>Overview:
<p>
As the only graduate school of nutrition in North America, the <b>Friedman School of Nutrition Science and Policy</b> provides cutting-edge research and education&mdash;from individuals to food systems, and from genetics to policy. Read about our pledge to <b>inclusive excellence</b>, celebrate our <b>wins</b> with us, and explore our <b>goals</b>. You&rsquo;ll be joining a leading institution for evidence-based nutrition education, research, and public impact.</p><p>
Our employee <b>benefits</b> will make you feel welcome at Tufts, and our strong sense of <b>community</b> will make you want to stay. If you are a team player and passionate about your work, we want you to read further.</p><p>
This position plays a critical role in advancing the school&rsquo;s research mission by ensuring compliance, optimizing processes, and fostering collaboration across departments and university offices.</p>
What You'll Do:
<p>
The Research Administration Director reports to the Executive Administrative Dean of the Friedman School and leads the Office of Sponsored Research Administration (SRA). This role provides strategic leadership and oversight for sponsored project administration (pre- and post-award), partnering with school leadership, faculty, department managers, and central Tufts research offices such as the Vice Provost for Research (OVPR). The Director ensures efficient research administration infrastructure, manages RA staff, and serves as a key resource for faculty and staff throughout the sponsored project lifecycle&mdash;from funding search to financial compliance&mdash;using systems like RAS.</p><p>
The Friedman School Office of Sponsored Research Administration provides school-specific support for faculty research funding, handling pre-award (proposal preparation and submission) and post-award (grant management) functions.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop and implement a strategic plan for sponsored project administration aligned with university-wide principles.</li><li>
Draft and review internal policies; define school-level policies, procedures, and tools for pre- and post-award management.</li><li>
Participate in pilot initiatives and support implementation of new university-wide systems.</li><li>
Assess and optimize RA resources to ensure efficient workflows and adequate coverage.</li><li>
Manage RA staff: define roles, onboard new hires, set goals, coach, mentor, and provide career development opportunities.</li><li>
Provide portfolio backstopping as needed.</li><li>
Oversee proposal development and submission; approve costs/rates and cost share; track submissions and awards; devise strategies to grow and diversify funding.</li><li>
Facilitate complex proposals and awards, including multi-department and multi-school initiatives.</li><li>
Oversee fiscal management of sponsored projects; assess synergies with Tufts Support Services (TSS) and Budget Center.</li><li>
Serve as the primary resource for resolving complex pre- and post-award issues; identify risks and implement mitigation strategies.</li></ul>
What We're Looking For:
<div><p><b>
Application Instructions:</b></p><p><i>
To receive full consideration, applicants should apply online and include </i><b><i>1.) </i></b><i>A resume </i><b><i>2.)</i></b><i> </i><i>A cover letter addressing your interest in this role, your research administration expertise, management experience, and leadership style.</i></p><p></p><p><b>
Candidates should demonstrate the ability to:</b></p><ul><li><p>
Manage complexity and solve problems effectively</p></li><li><p>
Collaborate across teams and departments</p></li><li><p>
Instill trust with direct reports and colleagues</p></li><li><p>
Navigate conflict constructively</p></li><li><p>
Lead work through direction, delegation, and problem-solving</p></li></ul><p><b>
Basic Requirements:</b></p><ul><li><p>
Bachelor&rsquo;s degree and a minimum of 10 years of related experience</p></li><li><p>
At least 5 years of seasoned supervisory and management experience</p></li><li><p>
Knowledge and experience with international program administration and oversight</p></li><li><p>
Expertise in both pre-award electronic application processes and post-award financial management</p></li><li><p>
Proven ability to manage compliance with federal government grants and contracts; interpret and apply university and sponsor policies and procedures</p></li><li><p>
Experience with electronic grants management systems and enterprise research administration systems</p></li><li><p>
Proficiency in MS Office (Word, Excel, PowerPoint) and internet research tools</p></li></ul><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Certified Research Administrator (CRA) designation</p></li><li><p>
Familiarity with Tufts systems and processes</p></li><li><p>
Experience in institutional policy development</p></li></ul></div>
Salary Range: Minimum $141,000.00, Midpoint $176,300.00, Maximum $211,500.00</div>

Research Administration Director – Friedman School

EMPath

<div></div><div><div><div><p><b>Position Title</b>: Communications and Public Relations Associate</p><p><b>
Supervisor: </b>Senior Director of Communications</p><p></p><p><b><br>
Who is </b><b>EMPath</b><b>?</b></p><p>
Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same. As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.<br>
<br>
<b>What You'll Be Doing:</b></p><p>
Economic Mobility Pathways (EMPath) is searching for a communications and public relations professional whose primary focus will be helping to execute strategic communication plans to increase awareness, promote engagement, and build the reputation of the organization. This role includes content creation, media relations coordination, strategy development, internal and external messaging, and concept and idea generation.</p><p></p><p><b><br>
Key Responsibilities:
</b></p><p><b>Communications:</b></p><ul><li>
Collaborate with program leads/teams to support strategy to promote EMPath programs, services and events.</li><li>
Write, edit, and manage content for the website, newsletters, brochures, and other collateral.</li><li>
Assist Sr. Director of Communications with maintaining organization-wide communications calendar.</li><li>
Use consistent messaging across all platforms and communications and, aligned with brand identity and voice.</li><li>
Support communication needs for internal audiences, including staff updates, HR communications and board materials, as needed.</li><li>
Assist with event promotion and communications related to fundraising and community events.</li></ul><p><b>
Public Relations, Media, Social Media:</b></p><ul><li>
Regularly update EMPath database of local and national media contacts.</li><li>
Monitor media coverage and prepare clip reports.</li><li>
Assist with press releases and media advisories.</li><li>
Stay abreast of local/national media and contribute ideas for media coverage.</li><li>
Collaborate with Communications and PR Manager maintaining EMPath&rsquo;s social media properties (LinkedIn, Facebook, Instagram, BlueSky). Includes writing and designing posts.</li><li>
Collaborate with graphic designers, photographers, and videographers when needed.</li><li>
Perform other duties to support the Advancement team as directed by the Sr. Director of Communications, as needed.</li></ul><p><b>
Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, Marketing, or a related field.</li><li>
1&ndash;2 years of relevant experience in nonprofit, agency, or mission-driven settings preferred.</li><li>
Exceptional writing and verbal communication skills.</li><li>
Experience with media relations helpful, but not required.</li><li>
Proficiency in digital tools such as email marketing platforms (e.g., Mailchimp), CMS (e.g., WordPress), and social media management tools.</li><li>
Strong organizational skills with ability to juggle multiple priorities and meet deadlines.</li><li>
Some design experience preferred, e.g., Canva, etc. And photography skills a plus.</li><li>
Creative thinker with a passion for storytelling and social impact.</li></ul></div><p></p><div><p><b><br>
To Apply:</b></p><p>
Please <b>submit your resume, a cover letter detailing your interest in the role, and 2&ndash;3 writing samples</b> or a portfolio of relevant work. Applications without a cover letter will not be considered.</p><p>
Candidates submitting applications <b><i>prior </i></b>to <b>January</b><b> 26</b> <b>will receive priority review.</b> Interviews are expected to take place from end-January to early March, with the position targeted to be filled by the end of March.</p><p></p><p><b><br>
WORKING HOURS:</b><br>
Four-day workweek. Hybrid office environment: 2 days in-office in our Boston Seaport office, 2 days remote.</p><p><b>
PAY TRANSPERENCY:</b><br>
This role is budgeted up to $52,000 annually based on education and experience.</p></div><div><p><b>
PHYSICAL DEMANDS / WORK CONDITIONS:</b><br>
Position requires walking, sitting, bending, and light lifting (up to 25 lbs). Must be able to operate standard office equipment and work in a professional office environment. The ability to follow detailed verbal/written instructions are expected.</p><p><b>
WHY EMPATH?</b></p><ul><li>
The meaningful work: Disrupting poverty and supporting families on their path to economic mobility.</li><li>
Collaborative team culture: Join a passionate and mission-driven staff working together to achieve impactful goals.</li><li>
Commitment to learning: Access to professional development, internaltrainings, and tuitionassistance.</li><li>
Competitive benefits: Retirement planning, healthcare coverage, and more.</li></ul><p><b>
EMPath</b><b> is committed to recruiting, hiring, and sustaining a diverse workforce.</b> All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.</p><p></p><p><br>
We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.<br>
All offers of employment at EMPath are contingent upon a clear background check.</p></div></div></div><div></div>

Communications Associate

ASM Global

<div><div>POSITION: Human Resources Manager</div><div>
DEPARTMENT: Human Resources</div><div>
REPORTS TO: General Manager</div><div>
FLSA STATUS: Salaried/Exempt</div><div></div><div>
LEGENDS GLOBAL</div><div>
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility &amp; consulting, owner&rsquo;s representation, sales, partnerships, hospitality, merchandise, venue management, and content &amp; booking of world-class live events and venues.</div><div></div><div>
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!</div><div></div><div>
THE ROLE</div><div>
The Human Resources Manager is an integral part of delivering our promise to our guests. The Manager will be responsible for executing the strategy and assisting with full employee lifecycle processes. The HR Manager will report to the General Manager and Regional Human Resources Director and will partner with the operational managers on key initiatives that drive customer satisfaction, operational excellence and business performance.</div><div></div><div>
ESSENTIAL DUTES AND RESPONSIBILITIES</div><ul><li>
Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented.</li><li>
Provide purposeful and futuristic coaching and feedback to all levels of employees, addressing various employee related issues and business needs.</li><li>
Ensures company compliance with all existing governmental and labor reporting requirements</li><li>
Partners in the preparation of required documentation for compliance with all state and federal laws.</li><li>
Lead employee relations functions including the organization and execution of investigations into policy and law violations in addition to handling general grievances or concerns.</li><li>
Partnership in the processing of worker&rsquo;s compensation claims, leaves of absences, benefits administration good.</li><li>
Develops and facilitates talent development materials and initiatives.</li><li>
Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership.</li><li>
Demonstrate thought leadership and suitable judgment in making HR related business decisions.</li><li>
Ensures optimum staffing levels exist throughout the unit at all times for operational success.</li><li>
Leadership and administration of full employee lifecycle process throughout the region as assigned.</li></ul><div></div><div>
SUPERVISORY RESPONSIBILITIES</div><div>
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</div><div></div><div>
QUALIFICATIONS</div><div>
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
EDUCATION AND/OR EXPERIENCE</div><ul><li>
The ideal candidate must have a bachelor's degree with 3-5 years human resources experience, preferably in a high-volume environment.</li><li>
Experience in a union work environment required.</li></ul><div></div><div>
SKILLS AND ABILITIES</div><ul><li>
Employee relations experience, including conducting investigations and resolving grievances.</li><li>
Outstanding leadership skills with a high capacity for managing multiple projects simultaneously, influencing and gaining credibility with all levels of employees, management, union representatives and clients.</li><li>
Detail-oriented and extremely organized with the ability to learn new programs and procedures quickly.</li><li>
Strong interpersonal and customer service skills, business acumen, organizational savvy, and have sensitivity dealing with confidential information.</li><li>
High energy, with a focus on details.</li><li>
Proficient in Microsoft Word, Excel, and PowerPoint.</li><li>
Must be flexible to work extended hours due to business requirements including nights, weekends and holidays.</li></ul><div></div><div>
COMPENSATION</div><div>
Competitive salary range $77,000 - $82,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.</div><div></div><div>
WORKING CONDITIONS</div><div>
Location: On Site - View Boston - 800 Boylston St Floor 52, Boston, MA 02199</div><div></div><div>
PHYSICAL DEMANDS</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
NOTE:</div><div>
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.</div><div></div><div><i>
Legends &amp; ASM Global is an Equal </i><i>Opportunity/Affirmative</i><i> Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.</i></div></div>

Human Resources Manager (View Boston)

Gather Health

<div>Description:
<p><b>
Who we are:</b></p><p>
Gather Health delivers Social Primary Care to older adults. Through our unique and differentiated care model and proprietary technology, Gather Health&rsquo;s solution drives substantial care outcomes by addressing the whole person needs of our target demographic: older, dual eligible adults, the fastest growing government segment. To address the needs of these clinically and socially complex patients, Gather Health&rsquo;s Social Primary Care solution is comprehensive and wholistic in nature, encompassing care and community within the four walls of Gather Health Centers and in the homes of its patients.</p><p>
Gather&rsquo;s model achieves superior care by individualizing care and is reinforced by a three-prong approach: a unique care model quarterbacked by PCPs and supported by multi-disciplinary care teams, tailored Social Care Plans that are led by Gather Guides and facilitated by deeply rooted community partners, and a proprietary &ldquo;Tech Enabled Home Model.&rdquo;</p><p>
Founded in 2022 and born out of the Healthcare Foundry Portfolio, Gather Health is addressing a $1 trillion market in primary care for older adults. Today, Gather Health operates in Massachusetts and is working with a multitude of payer partners on aligning value-based care economics to deliver integrated care. Gather&rsquo;s leadership team has a track record of building and scaling innovative primary care platforms focused on vulnerable populations, including VillageMD and Commonwealth Care Alliance. Gather has raised $30M backed by Maverick Ventures, Khosla, and HC9 Ventures.</p><p><b>
Summary of the Director of Marketing Role:</b> This newly established position will be responsible for developing and executing comprehensive branding and marketing strategies tailored to engage older adults, as well as the community agencies, providers, and other referral sources that support them. The successful candidate will design marketing initiatives that embody our person-centered philosophy and effectively communicate the value of our socially-supported care model in improving patient outcomes. In collaboration with our Growth, Operations, and Clinical teams, the Director of Marketing will produce compelling narratives demonstrating our contributions to health equity and community wellness, while supporting the organization&rsquo;s continued growth.</p><p><br>
</p><p><b>Day-to-day duties:</b></p><ul><li>
Develop and manage our brand messaging across all touchpoints to ensure consistency with our mission and values</li><li>
Own the company website as a primary growth channel including UX, messaging, conversion rate, SEO, landing pages, CTAs and content performance</li><li>
Manage the marketing automation CRM including lead capture, scoring, routing, nurturing workflows, automated email sequences and lifecycle campaigns</li><li>
Build comprehensive marketing strategies that reach older adults in underserved communities and educate them about our unique care model focusing on digital marketing strategies</li><li>
Develop patient engagement campaigns including direct outreach materials, community event planning, and digital presence management</li><li>
Create provider relationship marketing materials to strengthen referral partnerships with hospitals, specialists, and community organizations</li><li>
Develop and implement a measurement framework to track patient acquisition, gauge community awareness, and analyze campaign effectiveness</li><li>
Own the marketing budget, partnering with leadership to forecast needs and demonstrate a clear return on investment</li></ul>
Requirements:<p><br>
</p><p><b>Minimum Requirements:</b></p><ul><li>
Bachelor's degree in Marketing, Communications, or related field</li><li>
5+ years of healthcare marketing experience is required; demonstrated expertise in patient acquisition and community engagement is highly desirable.</li><li>
Proven ability to build marketing functions in startup or growth-stage healthcare organization</li><li>
Strong writing and storytelling skills with ability to create compelling content across multiple channels</li><li>
Experience with digital marketing platforms, social media management, and graphic design tools</li><li>
Knowledge of healthcare marketing compliance requirements and patient privacy regulations</li><li>
Ability to work independently while collaborating effectively across growth, operations, and clinical teams</li><li>
Demonstrated success in community-based marketing and local market penetration strategies</li><li>
Familiarity with Salesforce and marketing automation tools</li><li>
Experience marketing within a value-based care model is a significant plus.</li></ul><p></p><p><br>
We are committed to supporting every aspect of your life by offering a total rewards package designed to support your health, financial security, and work-life balance:</p><ul><li><b>
Health:</b> Comprehensive medical, dental, and vision with day-one eligibility</li><li><b>
Protection:</b> Company-paid Life, Short-Term, and Long-Term Disability insurance</li><li><b>
Retirement:</b> 401(k) with company match and immediate vesting</li><li><b>
Time Off:</b> Generous PTO that increases with tenure and 11 paid company holidays</li><li><b>
Wellness:</b> Employee Assistance Program (EAP) and supplemental benefit options</li></ul><p><br>
</p><p><i>Gather Health is committed to equal employment opportunity. At Gather, we embrace diversity and are dedicated to creating an inclusive workplace for all candidates and team members. Employment decisions are made without consideration of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political beliefs, military experience, genetic information, or any other characteristic protected under federal, state, or local legislation.</i></p><p><i>
Gather Health uses E-Verify to confirm the work authorization of newly hired employees.</i></p></div>

Director of Marketing

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