aircraft dispatcher

FlightWorks Incorporated

<div>The Flight Operations Coordinator will be responsible for the general duties and requirements of a dynamic, 24/7 flight operations team. The primary responsibility is to ensure the safety of all flight operations, as well as to coordinate services to ensure all approved flight operations are conducted in accordance with FAA requirements, company manuals, and Operations Management.
Essential Job Functions:<ul><li>
Responsible to the Lead Dispatcher for an elevated level of knowledge, accuracy, and teamwork to provide excellent service to both internal and external customers.</li><li>
Responsible for ensuring crewmembers are current and qualified for an assigned flight, including flight and duty time limitations, training, takeoff and landing currency, instrument currency, airman competency/proficiency check(s), medical, etc.</li><li>
Responsible for taking a proactive role in all international trip planning and coordination. This includes any communication with third-party handlers and efficient coordination between trip support personnel, Dispatchers, and crew members.</li><li>
Responsible for making daily crew assignments as directed by FlightWorks&rsquo; Lead Dispatcher and communicating those assignments to all crew members.</li><li>
Responsible for monitoring and selecting preferred vendor services such as FBOs, international support agencies, fuelers, caterers, hotels, and ground transportation services. This includes collecting vendor data, maintaining information in a centralized database.</li><li>
Responsible for notifying all bases and the ground support staff of daily aircraft departures and arrivals.</li><li>
Responsible for managing the internal Dispatch trip checklist and confirming completion of all items prior to execution of the flight.</li><li>
Responsible for reviewing, in collaboration with the assigned PIC, weather, NOTAMs, and TFRs for all scheduled airports for maximum operational awareness and making necessary recommendations related to operational impacts.</li><li>
Responsible for communicating with crew members in all stages of a trip including pre-flight, enroute and post-flight, utilizing all available communication methods such as cell phone, data-link messaging, air traffic control, and flight phone.</li></ul>
FlightWorks is not your typical aircraft management company. Our core values focus around Safety, Compliance and Service. FlightWorks is a diverse company of dedicated aviation professionals, and because we care about the health and well-being of our employees and their families, we offer a comprehensive benefits package:<ul><li>
Full-Time Employee Benefits</li><li>
Competitive salary</li><li>
401(k) retirement plan</li><li>
Medical and dental insurance</li><li>
Prescription drug plan</li><li>
Vision care plan</li><li>
Healthcare Reimbursement and Flexible Spending Accounts</li><li>
Employee Assistance Program</li><li>
Basic life and accidental death insurance, with optional elective coverage</li><li>
Optional spouse and dependent life insurance</li><li>
Short-term disability coverage and basic long-term disability insurance, with optional &ldquo;buy-up&rdquo; coverage</li><li>
Pet insurance</li></ul>
Applicants must possess strong oral and written communication skills. Additional consideration will be given to those with aviation operations experience, corporate aircraft dispatchers, or similar positions. Applicants must also display strong business software application skills (Word, Excel and Outlook). We are willing to train the right candidate &ndash; one that brings the ability to work hard, unquestionable integrity, and the desire to grow with FlightWorks!
Minimum Qualifications:<ul><li>
Possess an elevated level of situational awareness and ability to prioritize tasks in a constantly changing environment.</li><li>
Extremely meticulous with exceptional organizational, communication and multi-tasking skills.</li><li>
Demonstrate a high level of dependability and flexibility regarding working hours.</li><li>
Ability to demonstrate initiative with sense of urgency in all matters.</li><li>
Independent, creative thinker.</li><li>
Ability to work flexible office hours and be available as required after hours.</li><li>
Ability to work in a professional team-oriented environment.</li></ul>
Preferred Qualifications:<ul><li>
4-year college degree or associates degree</li><li>
Dispatch/Aviation operations experience</li><li>
Dispatch license
</li><li>Collins FOS/FL33X experience</li><li>
Aviation and aircraft performance knowledge</li></ul></div>

Aviation Flight Coordinator

Al-Futtaim

<div>
 
 About The Company
 
 
 
 DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.
 
 
 
 About The Role
 
 
 
 The Flight Dispatch / Key Account Executive has a dual function. The primary role is to liaise as Key Account Executive and as such will report through to the Director, Ground Operations. On matters concerning Flight Dispatch the role will report to the Director, Flight Operations.
 
 
 
 Key Account
 
 
 
 <ul>
 <li>
 Act as the key interface between the customer and all relevant departments in the company.
 </li>
 <li>
 Requires a high degree of customer service and respond timely by phone and email.
 </li>
 <li>
 Responsibility and accountability for assigned accounts and provide day-to-day support by handling customer inquiries and issues.
 </li>
 <li>
 Coordinate flight requests from the owner and liaise with OCC, Crew Planning and Maintenance.
 </li>
 <li>
 Coordinate flight requests through OCC in relation to operational flights for all crew members including visa requests etc.
 </li>
 <li>
 Coordinate maintenance schedule with the owner.
 </li>
 <li>
 Coordinate with the Finance department on invoicing.
 </li>
 <li>
 Proactively communicating with internal and external customers to ensure customer satisfaction.
 </li>
 <li>
 Problem solving Initiative and resolve issues with little direction
 </li>
 <li>
 Establishing and maintaining successful customer service relationships
 </li>
 <li>
 Assist with charter Sales enquiries and setting up of flights.
 
 
 </li>
 </ul>
 
 Flight Dispatch
 
 
 
 <ul>
 <li>
 Manage all customer requests on early and late shifts and weekends
 </li>
 <li>
 Coordinate all handling activities including 3rd party services through the German Operations Control Center
 </li>
 <li>
 Dispatch all DCAF managed aircrafts according to the UAE GCAA CAR OPS, duties outlined under (but not limited to) CAR-OPS 1.080 in shift duty
 </li>
 <li>
 Allocate all Ground Operations tasks and co-ordinate all resources through the German Operations Control center
 </li>
 <li>
 Ensure maximum consideration is given to customer service standards at all times
 </li>
 <li>
 Collate and distribute and crew briefings according to the GCAA Dispatch checklist
 </li>
 <li>
 Distributes various reports to relevant departments as and when required.
 </li>
 <li>
 Deal with all client problems on an on-going basis
 </li>
 <li>
 Monitor flight progress (Flight watch)
 </li>
 <li>
 Organization of all required support for aircraft and crew members through Crew Services &amp; OCC.
 </li>
 <li>
 Organization of required briefing packages according to general legal and company requirements in advance of schedule through the Operations Control Center
 </li>
 <li>
 Keeping of the loop of information with crew scheduling / license control /sales &amp; marketing and crew members about any changes in aircraft schedule
 </li>
 <li>
 Consideration of downgraded aircraft equipment (Application of Minimum Equipment List) for the briefing package and information of the Operations Control Center in advance
 
 
 </li>
 </ul>
 
 Minimum Qualifications/Experience:
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 Valid unrestricted UAE driver&rsquo;s license essential
 </li>
 <li>
 Previous experience within aviation in a similar role essential
 </li>
 <li>
 VIP experience desirable
 </li>
 <li>
 Valid UAE GCAA Dispatcher License
 </li>
 <li>
 Fluency in English is required; proficiency in additional languages is an advantage.
 
 
 </li>
 </ul>
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Detail oriented methodical approach to solving/performing tasks
 </li>
 <li>
 Ability to handle multiple tasks and work under pressure
 </li>
 <li>
 Pride in performing to the best of own ability
 </li>
 <li>
 Good communications and interpersonal skills
 </li>
 <li>
 Able to make decisions on limited information and analysis
 </li>
 <li>
 Able to quickly process multi-level problems simultaneously
 </li>
 <li>
 Able to manage constantly changing plans and priorities
 </li>
 <li>
 Able to manage multiple information sources and demands under pressure
 
 
 </li>
 </ul>
 All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for &ndash; only those with the required qualifications will be contacted.
</div>

Flight Dispatch / Key Account Executive | DC Aviation Al Futtaim | Dubai UAE

<div>
 
 About Us
 
 
 
 AAR&rsquo;s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company&rsquo;s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.
 
 
 The Worldwide Aviation Support Services (WASS) program, an AAR business, headquartered in Rockledge, FL, provides global, world-class expeditionary and conventional aviation solutions to the US Department of State Air Wing.
 
 
 
 Role Description
 
 
 
 The Flight Dispatcher supports the Worldwide Aviation Support Services WASS program by assisting in the planning, coordination, and monitoring of domestic and limited international flight operations in support of the United States Department of State, DoS, Bureau of Diplomatic Security, DS, and INLA. Operating from the Global Mission Center, GMC, this role provides foundational support in flight package development, including data entry for eAPIS and GENDEC, basic weather and NOTAM review, and coordination with vendors and internal teams under supervision. The Junior Dispatcher assists with maintaining operational awareness, ensuring required documentation is accurate and complete, and supporting communication between flight crews and operations personnel. Through adherence to established procedures and guidance from senior staff, this position contributes to safe, compliant, and efficient mission execution while developing proficiency in international aviation operations.
 
 
 
 Key R Esponsibility
 
 
 
 <ul>
 <li>
 Prepare and support the development of international flight plans in accordance with ICAO, IATA, FAA, FCG, and host nation requirements.
 </li>
 <li>
 Assist in the execution of operational control functions in accordance with WASS policies and established procedures.
 </li>
 <li>
 Conduct basic route analysis, including review of NOTAMs, weather, alternates, and routing considerations.
 </li>
 <li>
 Monitor flights and provide flight support to ensure safe and efficient mission execution.
 </li>
 <li>
 Support coordination of international overflight and landing permits, diplomatic clearances, APACS submissions, and GENDEC documentation.
 </li>
 <li>
 Ensure APACS requests and supporting documentation align with FCG guidance and country specific requirements.
 </li>
 <li>
 Serve as a point of contact for flight crews, providing operational updates and support throughout mission execution.
 </li>
 <li>
 Coordinate with handlers, FBOs, vendors, and internal teams to support mission requirements.
 </li>
 <li>
 Verify accuracy of flight documentation, crew passenger data, and required international documentation.
 </li>
 <li>
 Provide basic weather updates and operational information to support flight crew decision making.
 </li>
 <li>
 Assist with coordination of ground handling services, fuel, catering, and crew accommodations.
 </li>
 <li>
 Support irregular operations, IRROPS, including delays, schedule changes, and mission adjustments.
 </li>
 <li>
 Follow established procedures for emergency situations and escalate issues to senior personnel as required.
 </li>
 <li>
 Ensure flight packages and briefing materials are complete, accurate, and distributed prior to departure.
 </li>
 <li>
 Monitor mission execution for compliance with approved clearances and operational requirements.
 </li>
 <li>
 Maintain accurate logs, records, and documentation in support of reporting and audit requirements.
 </li>
 <li>
 Support post flight activities, including reporting and data entry for operational tracking.
 </li>
 <li>
 Assist with maintaining flight schedules and passenger information in approved systems.
 </li>
 <li>
 Coordinate with other dispatchers to support continuous operational coverage.
 </li>
 <li>
 Communicate mission updates, risks, and changes to appropriate personnel.
 </li>
 <li>
 Support quality assurance efforts by reviewing data for accuracy and reporting discrepancies.
 </li>
 <li>
 Work rotating shifts, including nights, weekends, holidays, and surge operations.
 </li>
 <li>
 Perform other duties as assigned in support of WASS Flight Dispatcher operations.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 AS AA in Aviation, Aeronautical Science, Operations Management, or related discipline, or an equivalent combination of education and relevant flight dispatch experience.
 </li>
 <li>
 Minimum of 10 years of professional flight dispatch experience, with demonstrated support to international operations.
 </li>
 <li>
 Working knowledge of FAA, ICAO, and basic international aviation regulations.
 </li>
 <li>
 Experience supporting international flight operations, including familiarity with overflight and landing permits, diplomatic clearances, APACS, and GENDEC eAPIS documentation.
 </li>
 <li>
 Basic proficiency in aviation weather and NOTAM review.
 </li>
 <li>
 Familiarity with flight planning and dispatch systems, e.g., WFS, Jeppesen, or equivalent.
 </li>
 <li>
 Effective written and verbal communication skills to coordinate with flight crews and operational partners.
 </li>
 <li>
 Ability to support shift based operations, including nights, weekends, and holidays.
 </li>
 <li>
 Ability to work in a dynamic operational environment with changing mission requirements.
 </li>
 <li>
 Must be eligible to obtain and maintain an active U.S. Secret security clearance and possess a valid U.S. passport
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 FAA Aircraft Dispatcher Certificate or international equivalent.
 </li>
 <li>
 Experience supporting government, charter, or special mission operations.
 </li>
 <li>
 Familiarity with APACS, GENDEC, DoS, or military-adjacent aviation processes.
 </li>
 <li>
 Prior experience in a 24 7 operations center or Global Mission Center.
 </li>
 <li>
 Multilingual capability, Spanish or other languages preferred.
 </li>
 <li>
 Meet program eligibility requirements for a rated or non rated aircrew member.
 </li>
 <li>
 Possess an Airman Certificate.
 </li>
 <li>
 Maintain an updated FAA Class II flight physical. Prior military service.
 </li>
 <li>
 Proficient in Foreflight, SkyVector, Flightrader24, and SkyRouter.
 
 
 </li>
 </ul>
 
 Compensation And Benefits
 
 
 
 <ul>
 <li>
 Salaried Position.
 </li>
 <li>
 Rotation schedule.
 </li>
 <li>
 Competitive salary and bonus package.
 </li>
 <li>
 Comprehensive benefits package including medical, dental, and vision coverage.
 </li>
 <li>
 401(k) retirement plan with company match.
 </li>
 <li>
 Professional development and career advancement opportunities.
 
 
 </li>
 </ul>
 AAR is committed to building a diverse and inclusive workforce. We encourage applications from people of all races, ethnic origins, religions, abilities, sexual orientations, gender identities, or expressions. We are dedicated to the health and safety of our people, our customers, and the communities where we live and work.
 
 
 AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.
 
 
 
 Job
 
 
 
 WASS OPERATIONS
 
 
 
 Primary Location
 
 
 
 United States-Florida-Rockledge
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Overtime Status
 
 
 
 ExemptAAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
 
</div>

Flight Dispatcher CONUS

City of Manchester, NH

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr - plus a comprehensive benefits package
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER - AVIATION

<div>AIRPORT OPERATIONS DISPATCHER - 3035
GRADE - 106
PAY RANGE - $22.41 - $31.95/hr (Part-Time)
GENERAL STATEMENT OF DUTIES:
Serves as centralized communications agent involving Airport and tenant operations, public safety, emergency response, and public information; performs directly related work as required.
DISTINGUISHING FEATURES OF THE CLASS:
The principal function of an employee in this class is to maintain a contact point for airport public safety, emergency response and airport personnel and to receive information and dispatch accordingly; to provide accurate information to appropriate administration, operations, law enforcement, and emergency response personnel; and to provide information and assistance to the public. The work is performed under the supervision and direction of the Airport Operations Superintendent or an assigned supervisor. Considerable leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with members of the public, airport and airline personnel, public safety personnel, mutual aid departments (fire and law enforcement), vendors, contractors, and others. The principal duties of this class are performed in a central communications/operations center requiring constant attention to several communications sources, CCTV, security, and alarm systems, at any given time, while addressing inquiries from the general public.
EXAMPLES OF ESSENTIAL WORK:
<ul><li>Processes requests for emergency assistance from 911, air traffic emergency phone, conventional telephone lines, radio frequencies, and emergency call boxes:</li>
<li>Monitors CCTV and reports suspicious activity;</li>
<li>Monitors panic alarms from garage/airport administration/security checkpoints and dispatches appropriate personnel;</li>
<li>Monitor Airport Emergency Crash Phone System Status. Quickly interpret and record information given by the Air Traffic Control Tower or MHT Airport Fire Department about impending aircraft emergencies and make radio and phone notifications to all responding units or agencies;</li>
<li>Initiates alert tones for emergency operations;</li>
<li>Alerts airport management of emergency activities;</li>
<li>Alerts airport management and tenants of emergency activities and weather, related situations:</li>
<li>Evaluate, prioritize, and route emergency and non-emergency calls to appropriate personnel to provide pertinent information at all times;</li>
<li>Requests and transmits information from other City departments or outside agencies as needed by Law Enforcement, Fire and Airport personnel;</li>
<li>Receives and directs trouble reports from tenants and employees to the appropriate department. Provides receipt and final resolution;</li>
<li>Receives and directs tenant and public comments;</li>
<li>Receives and logs emergency information using computer aided dispatch (CAD) in multiple locations and maintains information for units who responded to incidents for their report writing purposes;</li>
<li>Provides information gathered from investigating data and media from several Departmental and intra-Departments sources for follow-up by airport management;</li>
<li>Receives call out information from airport employees and notifies the appropriate supervisor;</li>
<li>Monitors weather and alerts proper personnel of any incoming emergency situation, including tornadoes, snow conditions, electrical storms, floods and related;</li>
<li>Receives tenant requests for snow removal;</li>
<li>Monitors security alarms and dispatches airport law enforcement;</li>
<li>Monitors fire alarm system and dispatches airport fire;</li>
<li>Maintains a current map of airport layout and surrounding areas and is responsible for memorizing changes;</li>
<li>Dispatches appropriate personnel to security gates for vehicle inspections;</li>
<li>Receives complaints, questions, comments and inquiries from the public, and provides information or refers callers to the appropriate party;</li>
<li>Responds to citizens questions and comments in a courteous and timely manner;</li>
<li>Provides direction and assistance to the public, including communications with local agencies, and handles emergency situations dealing with emotional, injured, victimized and irate persons;</li>
<li>Provides information to tenants and visitors;</li>
<li>Directs customer and news media questions about specific airport or airline operations to the appropriate airline or airport representative;</li>
<li>Runs license/registration checks;</li>
<li>Runs name checks against security files;</li>
<li>Supports security functions including performing background checks, finger printing, issuing temporary badges, badge renewals, receiving and removing access from terminated/expired badges and issuance of AOA driver permits;
</li><li>Conducts weekly pager tests and maintains Airport Personnel Telecommunication Paging System for emergency notifications;</li>
<li>Use security system to check validity of security badges, and provide other data and pertinent information to requesting personnel;</li>
<li>Answers courtesy phone during non-business hours;</li>
<li>Acts as a repository for lost and found items;</li>
<li>Performs airport paging;</li>
<li>Performs parking validation;</li>
<li>Maintains a vehicle tow log;</li>
<li>Reviews and maintains C*Cure Security System configurations, assets and monitors security alarms;
</li><li>Monitors access control systems;</li>
<li>Communicates with and makes notifications to outside agencies as necessary, including, Federal, State, local, and other city departments;
</li><li>Prepares correspondence, reports, lists and other documents on computer; Maintains copies of Notice to Airmen (NOTAM) and Airfield Advisory reports received from Airport Operations to distribute, if necessary, to airline flight crews, airline operations and airport tenants;
</li><li>Operates radio consoles, telephones, facsimile machines, switchboards, computer and other related systems and equipment;</li>
<li>Completes and maintains reports and records;</li>
<li>Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems;</li>
<li>Communicates and coordinates regularly with appropriate others to ensure and maximize the effectiveness and efficiency of interdepartmental operations and activities;</li>
<li>Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas;</li>
<li>Provides guidance and demonstrations to new employees in similar positions;</li>
<li>Keeps supervisors informed of work progress, issues, and potential solutions;</li>
<li>Attends meetings and training to stay current on relevant practices and developments;</li>
<li>Responds to citizen inquiries courteously and promptly;</li>
<li>Coordinates regularly with others to enhance interdepartmental efficiency; and</li>
<li>Performs additional duties as required by the classification.</li>
</ul>
REQUIRED KNOWLEDGE SKILLS AND ABILITIES:
<ul><li>Substantial knowledge of current practices and procedures involved in customer service delivery;</li>
<li>Substantial knowledge of modern office procedures, practices and equipment;</li>
<li>Substantial knowledge of modern office filing systems and procedures;</li>
<li>Ability to deal with airport tenants and the public in a courteous and efficient manner;</li>
<li>Ability to deal with a wide range of persons including situations in which individuals may be upset over issues involved with airline, travel, and security activities and policies;</li>
<li>Ability to communicate effectively with others both orally and in writing, using both technical and non-technical language;</li>
<li>Ability to understand and follow oral and/or written policies, procedures and instructions;</li>
<li>Ability to prepare and present accurate and reliable reports;</li>
<li>Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;</li>
<li>Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;</li>
<li>Ability to perform a wide variety of duties with accuracy and speed under the pressure of time sensitive deadlines and during emergency situations;</li>
<li>Ability and willingness to learn quickly and put to use new skills and knowledge brought about by rapidly changing information and/or technology;</li>
<li>Integrity, ingenuity and inventiveness in the performance of assigned tasks.
</li></ul>ACCEPTABLE EXPERIENCE AND TRAINING:
<ul><li>Graduation from High School or possession of a GED; and</li>
<li>Zero to two years of experience in a related field, e.g., Law Enforcement/Emergency Services Dispatcher, Communications, Airport/Airline operations; or</li>
<li>Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.</li>
</ul>
REQUIRED SPECIAL QUALIFICATIONS:
<ul><li>On call status;</li>
<li>Pass a criminal background check and receive an airport I.D. badge</li>
<li>Certification as a Public Safety Dispatcher, and/or equivalent certifications as may be required, must be obtained within one year of hire.</li>
<li>Maintain Department of Homeland Security (DHS)/Transportation Security Administration (TSA) Trusted Agent Status for Airport Security Vital Information Records.</li>
<li>Successfully complete and maintain training to effectively serve as temporary Airport Security Specialist when needed.</li>
</ul>
ESSENTIAL PHYSICAL ABILITIES:
<ul><li>Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively in emergency situations with an attention to time constraints;</li>
<li>Sufficient vision or other powers of observation, with or without reasonable accommodation, which permits the employee to operate and monitor a computerized communications system;</li>
<li>Sufficient manual dexterity with or without reasonable accommodation, which permits the employee to operate a keyboard, several phone lines and other communications equipment;</li>
<li>Sufficient strength and endurance, with or without reasonable accommodation to lift and carry, through a full range of motion, up to 20 pounds occasionally, 10 pounds frequently and 5 pounds consistently;</li>
<li>Sufficient personal mobility and physical reflexes, which permits the employee to operate in a general office and communications center environment.</li></ul></div>

AIRPORT OPERATIONS DISPATCHER (PART-TIME) AVIATION

AAA-The Auto Club Group

<div>
 It&rsquo;s a great time to join AAA The Auto Club Group!
 
 
 
 JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
 
 
 
 
 Job Type:
 
 
 
 Full time
 
 
 
 Exempt/Non Exempt:
 
 
 
 Hourly
 
 
 
 Job Description:
 
 
 
 
 Why Choose a Career with the AAA The Auto Club Group (ACG)
 
 
 
 You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!
 
 
 
 A day-in-the-life of a Fleet Dispatcher
 
 
 
 As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
 
 
 
 In this role, you will also have the opportunity to:
 
 
 
 <ul>
 <li>
 Monitor dispatched calls and take action to resolve and correct service or other potential problems
 </li>
 <li>
 Handle driver / customer escalations in accordance with established procedures
 </li>
 <li>
 Provide explanations to customers and reports / document service issues
 </li>
 <li>
 Close service requests using company electronic dispatching system
 </li>
 <li>
 Accept payment from members / customers, when necessary
 </li>
 <li>
 Reconcile and resolve rudimentary payment issues and maintain related records and files
 </li>
 <li>
 Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
 </li>
 <li>
 Ensure proper maintenance of tow trucks, service vehicles and equipment
 </li>
 <li>
 Assist coworkers and less-tenured dispatchers, as necessary
 
 
 
 </li>
 </ul>
 
 How we reward our employees:
 
 
 
 In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
 
 
 <ul>
 <li>
 Hourly rate starting at $18.73/hr. Pay rate will be determined based on experience and may exceed starting rate.
 </li>
 <li>
 Overtime earning potential at time and a half the hourly wage
 </li>
 <li>
 Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
 </li>
 <li>
 $250 Quarterly Perfect Attendance bonus
 </li>
 <li>
 Fully paid training
 </li>
 <li>
 Medical, dental and vision benefits
 </li>
 <li>
 401k with employer match
 </li>
 <li>
 Paid parental leave and adoption assistance
 </li>
 <li>
 Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
 </li>
 <li>
 Paid volunteer day annually
 </li>
 <li>
 Tuition assistance program, professional certification reimbursement program and other professional development opportunities
 </li>
 <li>
 AAA Membership
 </li>
 <li>
 Discounts, perks, rewards and much more
 
 
 
 </li>
 </ul>
 
 We are looking for candidates who:
 
 
 
 
 
 Education
 
 
 
 
 <ul>
 <li>
 Have a high school diploma or equivalent (GED)
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
 </li>
 <li>
 Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
 </li>
 <li>
 Prior experience managing and resolving customer issues
 </li>
 <li>
 Preparation of written communications (e.g. responding to customer inquiries)
 </li>
 <li>
 Have a basic understanding of geography and are able to provide directions
 </li>
 <li>
 Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
 </li>
 <li>
 Past experience working in a fast-paced environment
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge of policies and procedures (service benefits) relative to emergency road service
 </li>
 <li>
 Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
 </li>
 <li>
 Past experience dispatching calls
 </li>
 <li>
 Call center environment experience
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation.
 
 Interested in learning more? Apply Today!
 
 
 
 Who We Are
 
 
 Become a part of something bigger.
 
 
 The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
 
 
 By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
 
 
 And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
 
 
 We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
 
 
 To learn more about AAA The Auto Club Group visit www.aaa.com
 
 
 Important Note:
 
 
 ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
 
 
 The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
 
 
 The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
 
 
 Regular and reliable attendance is essential for the function of this job.
 
 
 AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
</div>

Fleet Dispatcher (On-Site)

ABM Industries Inc.

<div>Pay: $17.75 per hour. 
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members

The Wheelchair Passenger Services Dispatcher / Coordinator at Nashville International Airport (BNA) is responsible for coordinating and assigning wheelchair service agents to ensure safe, timely, and professional assistance to passengers requiring mobility support. This position plays a critical role in supporting airline partners at BNA while upholding ABM&rsquo;s standards for safety, service excellence, and operational efficiency.

The Dispatcher/Coordinator ensures compliance with ADA requirements, airline service agreements, and airport operational procedures while supporting the high passenger volume and dynamic environment at BNA.
Operational Dispatch &amp; Coordination (BNA-Specific Environment)<ul><li>Receive and prioritize wheelchair service requests from multiple airline partners operating at BNA.</li><li>Monitor flight schedules, gate assignments, delays, diversions, and irregular operations (IROPs) within BNA terminals.</li><li>Assign wheelchair agents strategically across concourses to maintain efficient coverage and minimize passenger wait times.</li><li>Adjust staffing coverage during peak travel periods, special events, weather disruptions, and holiday travel.</li><li>Track service completion times to ensure compliance with airline service level expectations.</li></ul>
Airline &amp; Airport Communication<ul><li>Serve as ABM&rsquo;s primary coordination contact for airline gate agents, ticket counter staff, and BNA operations personnel.</li><li>Provide real-time updates on service status and staffing coverage.</li><li>Escalate operational challenges, passenger concerns, or safety issues to ABM leadership promptly.</li><li>Maintain professional working relationships with airline station managers and airport stakeholders.</li></ul>
Safety &amp; Compliance<ul><li>Ensure all wheelchair services are delivered in compliance with ADA standards and ABM safety policies.</li><li>Promote safe passenger handling techniques and proper equipment use.</li><li>Monitor adherence to airport security and badging requirements.</li><li>Report incidents, service irregularities, or safety concerns according to ABM and BNA protocols.</li></ul>
Team Support &amp; Workforce Coordination<ul><li>Support supervisors with shift coverage planning and attendance tracking.</li><li>Coordinate agent assignments across BNA concourses to maintain balanced workload distribution.</li><li>Assist with onboarding and training of new dispatch personnel as needed.</li><li>Reinforce ABM&rsquo;s culture of accountability, professionalism, and customer focus.</li></ul>
Administrative &amp; Reporting<ul><li>Maintain daily dispatch logs and performance tracking records.</li><li>Document service delays, complaints, and operational challenges.</li><li>Assist management in preparing reports related to staffing levels and service metrics.</li><li>Perform other duties as assigned.</li></ul><ul><li>High school diploma or GED required.</li><li>Prior experience in airport operations, aviation services, logistics coordination, or customer service preferred.</li><li>Knowledge of Nashville International Airport (BNA) terminal layout and concourse operations preferred.</li><li>Strong organizational and multitasking abilities in a fast-paced environment.</li><li>Proficient in basic computer systems and dispatch software.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays.</li></ul><div>
About Us
 
 
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
 
 
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 
 
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 
 
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div>

Airport Passenger Services Dispatcher

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