airport customer service agent

GAT Airline Ground Support

Job Summary
 As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
 
Responsibilities: 
<ul>
<li>Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.</li>
<li>Must be able to announce both incoming and outbound flights.</li>
<li>Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.</li>
<li>Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.</li>
<li>Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.</li>
<li>Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.</li>
<li>Able to stand and work in one location for up to four hours at a time.</li>
<li>You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.</li>
<li>Work independently without direct supervision.</li>
</ul>
Requirements: 
<ul>
<li>Must be at least 18 years of age</li>
<li>Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.</li>
<li>Ability to read, speak, and understand the English language.</li>
<li>Ability to stand for long periods of time</li>
<li>Must possess good communication skills and a friendly, outgoing personality in person and via telephone.</li>
<li>Possess entry-level computer skills</li>
<li>Occasionally lift bags or items weighing between 50 and 70 pounds</li>
<li>Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law</li>
<li>Must be able to work nights, weekends, and holidays</li>
</ul>

Airport Customer Service Agent

Unifi

Summary
 
Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
 
Responsibilities
 
<ul>
<li>Assists passengers with their baggage pick-up.</li>
<li>Assists passengers to resolve issues with their delayed, lost, or damaged items.</li>
<li>Utilizes computer software to track and catalog luggage.</li>
<li>Handles customer interaction with class in an efficient, effective, and professional manner.</li>
<li>Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.</li>
<li>Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li>
</ul>
Basic Qualifications
 
<ul>
<li>Must be a local (in-state) resident.</li>
<li>High School diploma or GED.</li>
<li>Valid In-State Driver’s License.</li>
<li>Ability to pass a pre-employment drug screen.</li>
<li>Ability to pass up to a 10-year background check.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.</li>
<li>Must complete ramp and SIDA training to obtain airport authority identification security.</li>
<li>Must be able to carry heavy items up and down jetway stairs.</li>
<li>Must be able to be alert to moving vehicles or aircraft and use radio equipment.</li>
</ul>
Benefits
 
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Airport Customer Service Agent - RNO

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
 
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
 
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Agent - ATW

Airport Customer Service Agent - RNO (PT)

American Airlines

Job Summary Join our dynamic team as an Airport Cabin Service Agent, where your enthusiasm and dedication will ensure a seamless and enjoyable experience for travelers. In this energetic role, you will be responsible for providing exceptional customer service, maintaining the cleanliness and appearance of aircraft cabins, and supporting various ground operations. Your positive attitude and attention to detail will help create a welcoming environment for passengers while upholding safety and quality standards. This paid position offers an exciting opportunity to be part of the fast-paced aviation industry, making every journey memorable for travelers.Duties<ul><li>Greet passengers warmly and assist with boarding procedures, ensuring a smooth and efficient process</li><li>Perform thorough cleaning, detailing, buffing, and sanitizing of aircraft cabins to meet cleanliness standards</li><li>Conduct car washes and window tinting services for company vehicles or client vehicles as needed</li><li>Maintain the cleanliness of airport facilities by performing janitorial tasks such as sweeping, mopping, trash removal, and surface disinfecting</li><li>Support vehicle driving duties including transporting crew members or equipment around the airport premises</li><li>Conduct custodial tasks to uphold safety, hygiene, and presentation standards in all work areas</li><li>Assist with special projects like vehicle detailing or window tinting to enhance overall appearance and customer satisfaction</li></ul>Qualifications<ul><li>Proven experience in customer service roles with excellent communication skills</li><li>Prior janitorial or custodial experience is highly desirable</li><li>Ability to perform physical tasks such as cleaning, buffing, and detailed vehicle work effectively</li><li>Valid driver&rsquo;s license with a clean driving record; comfortable operating various vehicles around the airport</li><li>Experience with car wash services, detailing, or window tinting is a plus</li><li>Strong attention to detail with a proactive approach to cleanliness and safety standards</li><li>Ability to work flexible hours including early mornings, evenings, or weekends as required</li></ul>Join us in delivering top-tier service in a vibrant airport environment! We value energetic individuals who thrive on teamwork and are committed to creating positive experiences for travelers. This is a paid position designed to support your growth within the aviation industry while ensuring every passenger&rsquo;s journey begins with excellence.Pay: $75,000.00 - $83,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Vision insurance</li></ul>Work Location: Remote

Airport Cabin Service Agent

Huntleigh USA

<div>Now Hiring: Passenger Services Agent &ndash; Part-Time 
Company: Huntleigh USA 
Location: Huntsville International Airport 
Pay Rate: $14.50 per hour 
Shift: Part-Time, 4:00 PM &ndash; 12:30 AM (may vary based on flight schedules)
<h3 class="jobSectionHeader">Join Our Team</h3>
Huntleigh USA is seeking dependable Passenger Services Agents to assist airline passengers at Huntsville International Airport (HSV). This role provides support for passengers requiring wheelchairs and general passenger services.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Safely assist passengers needing wheelchair or mobility support</li><li>
Provide directions, information, and customer service to passengers</li><li>
Coordinate with dispatchers and gate agents</li><li>
Complete incident reports and logs as required</li><li>
Perform other duties as assigned</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>High School Diploma or GED</li><li>
Must pass drug and alcohol testing</li><li>
Ability to lift, carry, or hold 75 lbs</li><li>
Reliable transportation and phone</li><li>
Completion of Huntleigh and airline-specific training</li></ul>
<h3 class="jobSectionHeader">Physical / Work Conditions</h3>
<ul><li>Standing, bending, squatting, and lifting throughout the shift</li><li>
Fast-paced indoor airport environment</li><li>
Flight schedules may vary; some early or late shifts possible</li></ul>
Apply Today &ndash; Part-Time Positions Available Now!</div>

PASSENGER SERVICES AGENT (PART TIME)

PrimeFlight Aviation

<div>WHERE FRIENDLY TAKES FLIGHT &ndash; BECOME A CUSTOMER SERVICE AGENT TODAY! 


Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! 


WHY WORK FOR PRIMEFLIGHT?
<ul>
<li>Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)</li>
<li>We are committed to being a leading provider of commercial services within the aviation industry</li>
<li>Our teams focus on maintaining a positive working environment and treating all team members with respect</li>
<li>With more than 200 locations across the world, we offer opportunities for career progression</li></ul> 


SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence. 


RESPONSIBILITIES
<ul>
<li>Greet and assist passengers at the airport with check-in, boarding, and general inquiries</li>
<li>Provide accurate information on flight schedules, gate assignments, and airport services</li>
<li>Handle passenger check-in and baggage processing efficiently and courteously</li>
<li>Assist passengers with self-service kiosks and online check-in procedures</li>
<li>Effectively resolve customer issues and complaints in a professional and timely manner</li>
<li>Make announcements and keep passengers informed about flight changes and boarding times</li>
<li>Ensure compliance with all airline and airport regulations and procedures</li>
<li>Handle the boarding process, including verifying travel documents and issuing boarding passes</li>
<li>Coordinate with ground staff and crew to ensure a smooth passenger experience</li>
<li>Process ticket sales, upgrades, and re-bookings as needed</li>
<li>Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services</li>
<li>Collaborate with security personnel to ensure passenger safety and security</li>
<li>Keep the work area clean, organized, and stocked with necessary materials</li>
<li>Participate in ongoing training and development to enhance customer service skills</li>
<li>Exemplify PrimeFlight customer service and safety standards</li>
<li>Perform any additional duties as assigned by management</li></ul> 


QUALIFICATIONS
<ul>
<li>18 years of age or older</li>
<li>Eligible to work in the United States</li>
<li>Communicate effectively in English (reading, writing, speaking)</li>
<li>One year of customer service experience</li>
<li>Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices</li>
<li>Effectively communicate with colleagues and clients, both in-person and through electronic means</li>
<li>Pass a background check and drug screen</li>
<li>Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)</li>
<li>Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays</li></ul> 


To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. 


PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
<ul>
<li>Ability to lift up to 70 pounds</li>
<li>Prolonged standing and walking in an indoor/outdoor environment as applicable</li>
<li>Must be able to reach with arms and grasp with hands</li>
<li>Must be able to push, pull</li>
<li>Must be able to crawl and crouch, at times, in confined tight spaces</li>
<li>Must be able to bend, stretch, squat, kneel</li>
<li>Exposure to moderate and at times high noise levels</li>
<li>Be able to hear and respond to the spoken voice and to audible alarms</li>
<li>Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers</li>
<li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)</li></ul> 


The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. 


PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. 


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Customer Service Agent - MSP Airport

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