airport customer service agent

Unifi

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
  
 We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
  
 No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
 
Job Summary: 
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
 
Benefits: 
<ul>
<li>Delta Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
Job Duties: 
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance. </li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems. </li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. </li>
<li>Push wheelchairs with passengers through all areas of the airport. </li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
Qualifications: 
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
Physical requirements: 
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
Working conditions: 
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>

Airport Customer Service Agent - MVY

Huntleigh USA

<div>NOW HIRING at Harrisburg International Airport (MDT) 
Passenger Services Agent&ndash; Wheelchair Agent (Part-Time) 
Qualified candidates may receive on-the-spot offers!
Pay Rate: $14.00 per hour
Shift: 
Friday &amp; Saturday: 4:00 PM &ndash; 12:30 AM<h3 class="jobSectionHeader">
Make a Difference Every Day</h3>
Looking for a meaningful role where your work truly matters? Join Huntleigh USA and become part of a dedicated airport team focused on delivering safe, supportive, and courteous service to travelers.
As a Wheelchair Agent, you play a vital role in a passenger&rsquo;s journey by providing mobility assistance and outstanding customer service in a fast-paced airport environment.
<h3 class="jobSectionHeader">What You&rsquo;ll Do</h3>
<ul><li>Assist passengers requiring wheelchair services throughout the terminal</li><li>
Provide friendly, professional customer service at all times</li><li>
Coordinate services with dispatch and gate agents</li><li>
Offer directions and support, often serving as a first point of contact</li><li>
Log completed services and report incidents as required</li><li>
Comply with all TSA and airport security protocols</li></ul>
<h3 class="jobSectionHeader">What We&rsquo;re Looking For</h3>
<ul><li>A caring, customer-focused attitude</li><li>
Ability to push wheelchairs and lift up to 75 lbs</li><li>
Ability to stand and walk for extended periods</li><li>
Availability to work weekends and some holidays</li><li>
Reliable transportation and a working contact number</li><li>
Ability to pass an FAA background check</li></ul>
<h3 class="jobSectionHeader">Why Join Huntleigh USA?</h3>
<ul><li>Be part of a mission-driven organization supporting travelers</li><li>
Paid training and development opportunities</li><li>
Consistent part-time scheduling</li><li>
Uniform provided</li><li>
Opportunities to grow within aviation and customer service roles</li><li>
</li></ul>Qualified candidates may receive on-the-spot offers. Apply today so we can begin scheduling interviews promptly.
<h3 class="jobSectionHeader">Appearance Standards</h3>
<ul><li>Neat, professional grooming required</li><li>
No facial piercings or visible tattoos below the wrist or above the neck</li><li>
Uniform must be worn properly and with pride</li></ul></div>

PASSENGER SERVICES AGENT

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 The Emirates Group is a highly profitable business comprising of Emirates Airline, the largest international airline in the world and dnata, one of the worlds biggest air services providers. With our headquarters located in the cosmopolitan emirate of Dubai, working with us puts you at the forefront of technological advances in the aviation industry while offering you a dynamic lifestyle.
 
 
 If youre seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about traveling and enjoy collaborating with customers and colleagues across the world.
 
 
 We are looking for exceptional individuals who can be a part of our Customer Service team. If successful, you will join an extensive training program which include systems training and customer service skills and then be allocated to an area across the group: Emirates Airport Services, dnata, Marhaba services and Contact Centre.
 
 
 
 During The Hiring Process, You Can Expect
 
 
 
 
 Step 1 &ndash; Apply
 
 
 
 Submit your application and we&rsquo;ll then send you an email to confirm that we&rsquo;ve received your application.
 
 
 
 Step 2 &ndash; Review
 
 
 
 Our Recruitment Team will review your application.
 
 
 
 Step 3 &ndash; Video Interview and Assessment
 
 
 
 If you&rsquo;re shortlisted for the role, we&rsquo;ll send you a link to our on-demand, interactive and gamified video interview assessment via HireVue. This is most critical part of the process and required if you want to progress to the next stage.
 
 
 
 Step 4 &ndash; Offer
 
 
 
 If successful, we&rsquo;ll send you an offer of employment which will include the benefits package for your role.
 
 
 We have outlined below the specific job details for each of our roles:
 
 
 
 I. Customer-facing Roles
 
 
 
 Airport / Customer Service Agent (Emirates and Dnata)
 
 
 As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
 
 
 From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
 
 
 In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
 
 
 Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
 
 
 Marhaba Service Agent
 
 
 As a Marhaba Services Agent, you will deliver a personalized airport experience to our guests, supporting them across key touchpoints including check-in, immigration, boarding and baggage services. You will provide dedicated assistance to VIP customers, families, unaccompanied minors and passengers requiring additional support. This role allows you to build strong customer engagement and service excellence skills, while offering career growth across Marhaba&rsquo;s services, airport operations, and customer experience functions.
 
 
 
 II. Back-office Role
 
 
 
 Customer Sales and Service Agent &ndash; Contact Centre
 
 
 As a Contact Centre Customer Sales and Service Agent, you will be the trusted voice of Emirates, delivering exceptional support and care throughout every stage of our customers&rsquo; journey. Your role is pivotal in creating seamless, reassuring experiences, whether you are helping customers plan their travel or resolving real-time queries with confidence and empathy. In this dynamic position, you will engage with customers across multiple communication channels, ensuring that every interaction reflects clarity, consistency, and up-to-date knowledge of our products and services. Your ability to actively listen, think critically, and communicate effectively will make customers feel valued and supported at all times.
 
 
 Joining the Contact Centre fast-paced, multicultural environment means you will not only sharpen your communication, problem-solving, and sales expertise but also unlock clear pathways for career growth, both within the Contact Centre and across the wider Emirates Group.
 
 
 Qualification
 
 
 
 To be considered for Customer Service roles, you must meet the following requirements:
 
 
 
 <ul>
 <li>
 Fluency in both spoken and written English
 </li>
 <li>
 Fluency in any other language is a plus
 </li>
 <li>
 A levels/High School certificate
 </li>
 <li>
 Excellent interpersonal and customer service skills
 </li>
 <li>
 Willing to work in a shift environment
 </li>
 <li>
 PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
 </li>
 <li>
 Willing to wear uniform (Front-line customer facing roles)
 
 
 </li>
 </ul>
 
 In addition to the above, the job specific requirements for the Contact Centre role are:
 
 
 
 <ul>
 <li>
 Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
 </li>
 <li>
 Customer and sales focus on providing excellent service and closing any sales opportunity.
 </li>
 <li>
 The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
 
 
 </li>
 </ul>
 Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Contact Centre Service Agent. Youll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.
 
 
 Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website emiratesgroupcareers.com
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Others Company Industry/
 
 
 Sector: Airlines and Aviation
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Customer Service Roles

<div>Now Hiring: Passenger Services Agent &ndash; Part-Time 
Company: Huntleigh USA 
Location: Huntsville International Airport 
Pay Rate: $14.50 per hour 
Shift: Part-Time, 4:00 PM &ndash; 12:30 AM (may vary based on flight schedules)
<h3 class="jobSectionHeader">Join Our Team</h3>
Huntleigh USA is seeking dependable Passenger Services Agents to assist airline passengers at Huntsville International Airport (HSV). This role provides support for passengers requiring wheelchairs and general passenger services.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Safely assist passengers needing wheelchair or mobility support</li><li>
Provide directions, information, and customer service to passengers</li><li>
Coordinate with dispatchers and gate agents</li><li>
Complete incident reports and logs as required</li><li>
Perform other duties as assigned</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>High School Diploma or GED</li><li>
Must pass drug and alcohol testing</li><li>
Ability to lift, carry, or hold 75 lbs</li><li>
Reliable transportation and phone</li><li>
Completion of Huntleigh and airline-specific training</li></ul>
<h3 class="jobSectionHeader">Physical / Work Conditions</h3>
<ul><li>Standing, bending, squatting, and lifting throughout the shift</li><li>
Fast-paced indoor airport environment</li><li>
Flight schedules may vary; some early or late shifts possible</li></ul>
Apply Today &ndash; Part-Time Positions Available Now!</div>

PASSENGER SERVICES AGENT (PART TIME)

Menzies Aviation

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 Overview
 
 
 
 People. Passion. Pride. This is what has driven our teams since 1833.
 
 
 Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
 
 
 But at the heart of our business is our people.
 
 
 
 Role Purpose
 
 
 
 As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
 
 
 <ul>
 <li>
 $20.00 per hour
 </li>
 <li>
 Frontier Flight Benefits
 </li>
 <li>
 $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
 </li>
 <li>
 $40 Monthly Travel voucher or Free Parking Pass
 </li>
 <li>
 Sales commission for agents compliant with the policy are paid on a monthly basis.
 
 
 </li>
 </ul>
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport with a positive attitude
 </li>
 <li>
 Interpret identification labels along with baggage and cargo routing tags.
 </li>
 <li>
 Host self-service kiosks
 </li>
 <li>
 Ensure that all work areas are organized..
 </li>
 <li>
 Ensure the safe and secure operations.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Pass all pre-employment testing including a drug screen, FBI background, and employment history.
 </li>
 <li>
 Ability to proficiently read, write and speak English
 </li>
 <li>
 Must be available and flexible to work variable shifts including weekends and holidays
 </li>
 <li>
 Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
 </li>
 <li>
 Prior Customer Service Experience Strongly Preferred
 </li>
 <li>
 Intermediate Computer Skills Required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Advancement Opportunities
 </li>
 <li>
 Frontier Airlines Flight Benefits
 </li>
 <li>
 Medical, Dental, and Vision insurance
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 401K Savings Plan
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Pet Discount Coverage and Pet Insurance Plan
 </li>
 <li>
 Uniform Provided
 </li>
 <li>
 $40.00 Monthly Bus/Train Voucher or Free Airport Parking
 
 
 </li>
 </ul>
 
 Safety, Security and Compliance
 
 
 
 All employees have a responsibility and duty whilst at work to:
 
 
 <ul>
 <li>
 Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
 </li>
 <li>
 Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
 </li>
 <li>
 Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
 </li>
 <li>
 Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
 </li>
 <li>
 Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
 </li>
 <li>
 Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
 </li>
 <li>
 Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
 </li>
 <li>
 Fully understand the company health and safety policy.
 </li>
 <li>
 Attend training courses as may be arranged by the Company.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
 
 
 This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
 
 
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
 
 
 Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
</div>

Passenger Service Agent

Envoy Air

<div>Overview:

Come and work for Envoy Air, an American Airlines Group Company, at Jackson Hole Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. 
We are hiring immediately, with no experience required! 
Pay rate: $26.93/ HR (includes $3.00 seasonal premium)
Responsibilities:

What&rsquo;s in it for you?<ul><li>
Travel for free with your family and friends on flights across the American Airlines global network.</li><li>
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.</li><li>
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.</li><li>
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.</li><li>
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.</li><li>
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.</li></ul>
What you will be doing!<ul><li>
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger&rsquo;s trip. Don&rsquo;t let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.</li><li>
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.</li><li>
No time for the gym? No problem! You will get a good workout in while lifting the customers&rsquo; bags onto the belt and seeing them off to their destination.</li><li>
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!</li></ul><div>
#envoyoversight</div>
Qualifications:
<div>
Requirements:</div><ul><li>
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.</li><li>
18 years or older.</li><li>
High school diploma, GED, or international equivalent.</li><li>
Ability to pass a pre-employment drug screen and background check.</li><li>
Authorized to work in U.S. without sponsorship.</li></ul>
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos 
Envoy Air is an Equal Opportunity Employer &ndash; Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.</div>

Airport Agent - Customer Service

<div>Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing
<ul>
<li>Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.</li>
<li>Host self-service kiosks and verify passengers&rsquo; documents prior to boarding aircraft,</li>
<li>Interpret identification labels along with baggage and cargo routing tags.</li>
<li>Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).</li>
<li>Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.</li>
</ul>
*Must have a flexible schedule*

Would you like to see more detail on the accountabilities of the role? Please see the following job description for further information.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing &amp; compliance.

What we are looking for:
<ul>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.</li>
<li>Bilingual English/Spanish is a plus.</li>
<li>Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.</li>
<li>Ability to proficiently read, write and speak English, excellent communication skills</li>
<li>Must be able to stand for long periods of time at the ticket counter and gate check-in areas.</li>
<li>Able to stand for long periods of time at the ticket counter and gate check-in areas.</li>
<li>Must pass pre-employment drug screen.</li>
</ul>
Would you like to see more detail on what we are looking for? Please see the following job description for further information.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!</div>

Passenger Service Agent / Part Time (Bilingual)

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