airport customer service agent

Unifi

Summary
<br><br>
Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!
<br><br>
Responsibilities
<br><br>
<ul>
<li>Assists passengers with their baggage pick-up.</li>
<li>Assists passengers to resolve issues with their delayed, lost, or damaged items.</li>
<li>Utilizes computer software to track and catalog luggage.</li>
<li>Handles customer interaction with class in an efficient, effective, and professional manner.</li>
<li>Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.</li>
<li>Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li>
</ul>
Basic Qualifications
<br><br>
<ul>
<li>Must be a local (in-state) resident.</li>
<li>High School diploma or GED.</li>
<li>Valid In-State Driver’s License.</li>
<li>Ability to pass a pre-employment drug screen.</li>
<li>Ability to pass up to a 10-year background check.</li>
<li>Must be at least 18 years of age.</li>
<li>Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.</li>
<li>Must complete ramp and SIDA training to obtain airport authority identification security.</li>
<li>Must be able to carry heavy items up and down jetway stairs.</li>
<li>Must be able to be alert to moving vehicles or aircraft and use radio equipment.</li>
</ul>
Benefits
<br><br>
We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

Airport Customer Service Agent - RNO

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
<br><br>
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
<br><br>
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
<br><br>
<b>Job Summary:</b><br>
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
<br><br>
<b>Benefits:</b><br>
<ul>
<li>Flight Privileges: Offered after 30 days for employees and eligible family members!</li>
<li>Weekly pay for hourly employees (could change it specific to the state e.g. CA)</li>
<li>Full time starts at 30 hours per week!</li>
<li>Paid time off (for full-time employees).</li>
<li>Comprehensive Medical, Dental and Vision Insurance (for full-time employees).</li>
<li>401k for all employees.</li>
<li>Exclusive discounts and additional wellness programs.</li>
</ul>
<b>Job Duties:</b><br>
<ul>
<li>Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.</li>
<li>Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.</li>
<li>Direct passengers through Customs, Immigration, and Quarantine.</li>
<li>Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.</li>
<li>Push wheelchairs with passengers through all areas of the airport.</li>
<li>Adhere to all safety procedures and policies.</li>
<li>Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.</li>
<li>Complete work in a safe and secure manner, following company safety and operational standards</li>
<li>Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>High School diploma or GED.</li>
<li>Must be at least 18 years of age.</li>
<li>Must be able to obtain credentials required as per airport or state or customs requirements.</li>
</ul>
<b>Physical requirements:</b><br>
<ul>
<li>Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.</li>
</ul>
<b>Working conditions:</b><br>
<ul>
<li>Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.</li>
<li>Must be able and open to work in outside weather conditions which may include severe seasonal elements.</li>
</ul>


Airport Customer Service Agent (United) - ALB

CHINA AIRLINES

<p><b>Job Summary</b></p><p>Be the face of our airline at SeaTac International Airport! We're seeking a friendly, professional Customer Service Agent to assist travelers and coordinate with ground handling companies while ensuring a smooth and welcoming airport experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise and coordinate check-in counter operations</li><li>Oversee boarding gate procedures</li><li>Coordinate baggage handling operations</li><li>Monitor ramp operations to ensure smooth flight operations</li><li>Perform pre- and post-flight preparation and data/record organization</li></ul><p><b>Qualifications:</b></p><ul><li>College education or above</li><li>Strong communication and coordination skills</li><li>Fluency in English is required; proficiency in Mandarin is preferred.</li><li>Additional language skills are a plus (e.g., Vietnamese, Filipino/Tagalog, Thai, etc.)</li><li>Previous experience with an airline or airport passenger ground handling agency is preferred</li><li>Ability to work in a fast-paced airport environment</li><li>Willing to work shifts; working hours may vary depending on flight schedules and operational needs, including evening shifts, weekends, and holidays</li><li>Must be authorized to work in the United States</li></ul><p><b>Work Schedule:</b></p><p>Shift work according to flight operation schedules</p><p><b>Benefits:</b></p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Holiday Paid</li><li>Paid time off</li><li>Paid training</li><li>Monthly transportation allowance</li></ul><p>** If you are interested in this position, please kindly send your resume to seacirecruiter@china-airlines.com.</p><p>Job Type: Full-time</p><p>Pay: $21.92 - $23.98 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Experience:</p><ul><li>MS Office (Word,Exel,PowerPoint): 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>SeaTac, WA 98188 (Required)</li></ul><p>Work Location: In person</p>

Customer Servie Agent - SeaTac Airport

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.</p><p>
17.50/hr</p><p></p><p><br>
Check out what a day in the life as an Passenger Service Agent looks like by clicking the link below:</p><p>
https://youtu.be/8Jx5K9ombx8</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Make reservations, issue tickets and itineraries, and compute fares for passengers.</li><li>
Handle baggage check-in, collect excess baggage charges, and provide general travel information.</li><li>
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.</li><li>
Manage arrangements for passengers holding reservations, standby travelers, and their luggage.</li><li>
Determine flight close-out times and complete necessary flight documentation for accuracy.</li><li>
Handle post-departure procedures, including invalidating tickets and finalizing reports.</li><li>
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.</li><li>
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.</li><li>
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.</li><li>
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.</li><li>
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>High school diploma or GED equivalent</li><li>
At least 1 year of experience in customer service or related field</li><li>
Ability to work varied shifts, including weekends, holidays, and nights</li><li>
Strong verbal and written communication skills</li><li>
Ability to lift and handle baggage weighing up to 50 lbs</li><li>
Basic computer proficiency, including the ability to input data and use relevant software</li><li>
Stay up to date on recurrent training as assigned</li><li>
Ability to obtain and maintain airport security badge</li><li>
Ability to read, write, and speak the English language</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Previous experience in an airport, airline, or logistics environment</li><li>
Knowledge of ticketing, reservations, and fare calculation systems</li><li>
Experience handling lost and found procedures or baggage claims</li><li>
Strong organizational skills and attention to detail</li><li>
Familiarity with airport regulations and procedures</li><li>
Knowledge of international shipping and airfreight documentation</li><li>
Proficiency in a second language for assisting international travelers</li><li>
Strong conflict resolution and problem-solving abilities</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs</li><li>
Frequent standing, walking, and moving throughout the airport terminal or warehouse</li><li>
Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage</li><li>
Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow</li><li>
Manual dexterity required for handling documents, operating computers, and using two-way radios</li><li>
Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)</li><li>
Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance</li><li>
Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins</li><li>
Ability to work in a noisy environment, such as near aircraft engines and ground support equipment</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Passenger Service Agent

ABM Industries

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Carry-On Compliance Agent is responsible for enforcing the airline&rsquo;s 1+1 carry-on baggage policy and identifying oversized luggage at designated checkpoint areas. This role ensures passengers comply with carry-on regulations before entering the boarding area, while maintaining excellent customer service and operational efficiency.
 <br/>
 <br/>
 Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members
 <br/>
 <br/>
 A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enforce the airline&rsquo;s 1+1 carry-on baggage policy consistently and professionally.
  </li>
  <li>
   Identify oversized or excess carry-on items.
  </li>
  <li>
   Direct non-compliant passengers to the JetBlue ticket counter for baggage resolution.
  </li>
  <li>
   Monitor and manage the designated compliance area to maintain orderly passenger flow.
  </li>
  <li>
   Provide clear instructions and courteous assistance to passengers regarding baggage policies.
  </li>
  <li>
   Communicate effectively with airline personnel and airport staff regarding operational concerns.
  </li>
  <li>
   Maintain professionalism in a fast-paced airport environment.
  </li>
  <li>
   Report issues, incidents, or customer concerns to supervisors as needed.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent customer service and communication skills.
  </li>
  <li>
   Ability to work independently with minimal supervision.
  </li>
  <li>
   Ability to remain calm and professional during high-volume passenger interactions.
  </li>
  <li>
   Prior airport, airline, security, or customer service experience preferred.
  </li>
  <li>
   Ability to stand for extended periods and work in a busy airport environment.
  </li>
  <li>
   Flexible availability, including early mornings, evenings, weekends, and holidays.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Environment:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Airport terminal environment.
  </li>
  <li>
   High passenger traffic and continuous public interaction.
  </li>
  <li>
   Standing and walking for extended periods may be required.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 <br/>
 <br/>
 ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
 <br/>
 <br/>
 ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
 <br/>
 <br/>
 ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
 <br/>
 <br/>
 ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
 <br/>
 <br/>
 ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 <br/>
 <br/>
 For more information, visit www.abm.com
</div>


TSA Ticket Checker

ABM Industries Inc.

<p></p><div><p>We are looking for a reliable Customer Service - Baggage Handler, responsible for assisting passengers with the proper transportation of their luggage.</p>
<p>
Pay: $18.13 per hour</p><p><br>
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant&rsquo;s experience, skills, abilities, geographic location, and alignment with market data</p><p><br>
Shift: Full Time AM or PM Shift<br>
Location: Dulles International Airport</p>
<p>
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM&rsquo;s benefits, visit ABM Employee Benefits | Front Line Team Members</p>
<div>
<b>Baggage Handlers </b>are responsible for assisting passengers with the proper transportation of their luggage.
</div><p><b>Specific Job Knowledge, Skill, and Ability:</b></p>
<p><b>
Language Skills:</b></p>
<ul>
<li>Ability to communicate effectively in the English language.</li>
<li>Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.</li>
<li>Ability to write routine reports and correspondence.</li>
<li>Ability to effectively present information, and respond to questions from passengers, groups of managers, clients, customers, and the general public.</li>
<li>Must possess and utilize listening skills effectively.</li>
</ul>
<p><b>Math Skills:</b></p>
<ul>
<li>Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</li>
</ul>
<p><b>Reasoning Ability</b>:</p>
<ul>
<li>Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.</li>
</ul>
<p><b>Grooming:</b></p>
<ul>
<li>Must wear appropriate uniform and badge/ID at all times.</li>
<li>Employees must comply with guidelines set in ABM Aviation&rsquo;s Standards of Employment.</li>
</ul><p></p><ul><li>
Meet all arrivals and assist passengers at baggage claim.</li><li>
Carrying or otherwise transporting passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter.</li><li>
Assist in the proper handling of oversized luggage, kennels, and skis.</li><li>
Ensure passenger luggage is placed in the belt within the designated time frame.</li><li>
Adhere to required security procedures and hazardous material handling requirements.</li><li>
Maintained and restocked baggage supplies.</li><li>
Replenish tubs.</li><li>
Maintain a clean, safe work area at all times.</li><li>
Miscellaneous duties as assigned</li><li>
Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.</li></ul><p><b>
Physical Demands:</b></p><ul><li>
The individual may be required to stand, walk, and climb stairs for 2/3 or more of the work shift.</li><li>
Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.</li><li>
Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.</li></ul><p><b>
Work Environment:</b></p><ul><li>
The work environment has a moderate to high noise level.</li><li>
The work environment is both inside and outside of the airport terminal. As such, the individual will be exposed to all weather conditions.
</li></ul><p></p><div><b>Basic Qualifications:</b></div><ul><li><div>
Must be 18 years of age or older</div></li><li><div>
Must be able to communicate effectively through the English language
</div></li></ul><div><b>Preferred Qualifications:</b></div><ul><li><div>
One (1) year of customer service or similar work experience preferred</div></li></ul><p><b>
General Company Requirements:</b></p><ul><li>
Employees must comply with the Company&rsquo;s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.</li><li>
Employees must comply with all guidelines and policies outlined in ABM Aviation&rsquo;s Employee Handbook. These policies include, but are not limited to, the Company&rsquo;s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy. The employee must also comply with regulatory agency requirements, including, but not limited to, the ADA, ACAA, DOT, TSA, FAA, and Federal, State, and Local authorities.</li></ul><p>
For the <b>SIDA Badge Application purposes (required by TSA, MWAA and CBP)</b> , must<b> </b>have the following documents in case we move you forward for the next steps:</p><ul><li><b>
Identification with Current Address (Choose one)**</b><ul><li>
 State ID</li><li>
 Driver's License
</li></ul></li><li><b>PLUS</b></li><li><b>
Citizenship Verification (Choose one)**</b><ul><li>
US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN</li><li>
Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)</li><li>
EAD Categories <b>NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (please see recruiter)</b></li></ul></li></ul><p></p><div>
<b>About Us</b>
<br>
<br>
ABM (NYSE: ABM) is one of the world&rsquo;s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM&rsquo;s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries &ndash; from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
<br>
<br>
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
<br>
<br>
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
<br>
<br>
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you&rsquo;ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you&rsquo;re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
<br>
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.</div></div><p></p>

IAD Baggage Handler

City of Houston, TX

<div><div><div><h2 class="jobSectionHeader"><b>POSITION OVERVIEW</b></h2></div>
<p></p><div><div><b>Applications Accepted From: ALL PERSONS INTERESTED</b></div><div><b>
Division/Section: Operations I Landside Operations, Hobby Airport (HOU)</b></div><div><b>
Workdays &amp; Hours: Shift work, rotating schedule, weekend/holidays - subject to change</b></div><br>
<b>
Purpose of Division</b><br>
The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration(TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA), and other agencies ensuring the highest level of safety and security for our customers..<br>
<br>
<b>Description of Duties/Essential Functions of the Position</b><br>
The Traffic Operations Agent assists in the daily operational activities to ensure a safe and seamless movement of customers using roadways, terminal(s), and ground transportation. The Traffic Operations Agent maintains efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on operational peaks and needs, keeping the Landside Operations Supervisor informed, and staying abreast of changes to Code of Federal Regulations Title 49, Parts 1542, 1540, and other state, local regulations related to the operations of the airport. The Traffic Operations Agent provides a safe airport environment by conducting vehicle and road inspections, monitors weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities. This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. The Traffic Operations Agent achieves compliance through enforcement of airport operation procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Further, the Traffic Operations Agent builds working relationships with ground transportation providers based on commitment and trust and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved.<br>
<br>
<b>Essential job duties and responsibilities for the Traffic Operations Agent include but not limited to:</b><br>
<ul><li>Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations and issues citations.</li><li>Monitors passenger and guest access to airport terminals. Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.</li><li>Provides customer service while performing duties. Assists airport customers by answering questions and resolving issues.</li><li>Responds to calls for assistance by customers and the Airport Operations Center (AOC) in a timely manner. Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.</li><li>In accordance with CFR 1542, which covers airport security and safety, notifies supervisor of any unsafe conditions, violations and/or discrepancies at airport facilities and terminals. May monitor security access points, challenge airport badges, conduct periodic and random checks, in partnership with all stakeholders, tenants, contractors and other governmental agency representatives.</li><li>Completes daily reports/logs of all activities (/vehicle activity, etc.) conducted during a shift.</li><li>May facilitate commercial vehicle processing (i.e. limousines, shuttles, taxis and Transportation Network Company &ldquo;TNC&rdquo; vehicles), including permit sales and compliance by conducting inspections in accordance with applicable regulations and policies.</li><li>Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, acts as a field liaison and maintains order following the Airport Emergency Plan and other airport rules and regulations.</li><li>May suggest improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.</li><li>Contributes to the team by performing other duties as assigned</li></ul><br>
<b>
WORKING CONDITIONS</b><br>
Must be able to stand on hard surfaces, walk for extended periods of time, and multi-task. This position must also be able to work any shift to include: rotating shift, nights, weekends, holidays, and is expected to participate in emergency preparedness events and activities. The position requires intermittent stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to heat, cold, moisture/wetness, and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated gross motor movements within low tolerance demands with no real speed requirements.</div><p></p>
<div><h2 class="jobSectionHeader"><b>MINIMUM REQUIREMENTS</b></h2></div>
<div><p><b>EDUCATIONAL REQUIREMENTS:</b><br>
Requires an Associate&rsquo;s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.<br>
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<b>EXPERIENCE:</b><br>
Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.<br>
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<b>Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.</b><br>
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<b>LICENSES/CLEARANCES:</b><br>
Requires a valid Class C Texas Driver&rsquo;s license and compliance with COH policies on driving.<br>
<b><i>&ldquo;Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.&quot;</i></b></p></div>
<div><h2 class="jobSectionHeader"><b>PREFERENCES</b></h2></div>
<p></p><div><div>Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.</div><div></div><div><b><i><br>
*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.*</i></b></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>GENERAL INFORMATION</b></h2></div>
<div><p><b>SELECTION/SKILLS TESTS REQUIRED</b><br>
The selection process will involve application review and/or interview. Department may administer skills assessment test.<br>
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<b>SAFETY IMPACT POSITION/YES</b><br>
<b>If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.</b><br>
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<b>Pay Grade - 13</b><br>
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<b>SALARY INFORMATION</b><br>
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.<br>
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<b>APPLICATION PROCEDURES</b><br>
<b>Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.</b><br>
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To view your detailed application status, please log-in to your online profile by<br>
visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.<br>
<br>
If you need special services or accommodations, call 281-233-1858 TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.<br>
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Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.<br>
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<b>All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.</b><br>
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<b>Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:</b><br>
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<b>EOE Equal Opportunity Employer</b><br>
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.</p></div></div></div>
<br><div><div><div><div><b>Employer</b></div>
<div>City of Houston</div>
</div></div><div><div><div><b>Address</b></div>
<div><p>901 Bagby St<br>
<br>
Houston, Texas, 77002
</p></div></div></div><div><div><div><b>Website</b></div>
<div>https://www.houstontx.gov/</div></div></div></div>

Traffic Operations Agent - Hobby Airport

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