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alghanim academy service supervisor xcite full time opportunity

Alghanim INDUSTRIES

Date: 27 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Position Overview
 
Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & workflow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer’s expectations.
 
Job Description
 
Work planning, organizing and coordinating daily activities.
 Supervise quality process and team performance; implement rectified action plan, whenever necessary.
 Coordinate with vendors to plan and organize new products training.
 Coordinate with vendors’ technical team to finalize the issues raised by service team.
 Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
 Oversee the daily productivity of technical team to meet targets.
 Plan the work-force to repair the customer return stock (dented), in timely manners.
 Coordinate with reception CSR team for escalated cases.
 Coordinate with Call Center for urgent escalated customer’s issues.
 Keep a track of employee attendance and overtime for payroll purposes.
 Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
 Resolving daily job problems.
 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
 Contribute to team effort by accomplishing related results as needed.
 
Candidate Requirements: 
Bachelor’s degree in Electrical or Electronics Engineering
 Disciplined approach & adapt to changes.
 Processes and workflows oriented with good interpersonal skills.
 Customer oriented.
 Self-motivated & thrive under pressure.
 Possess a responsible attitude.
 Bilingual (Arabic & English)

Alghanim Academy - Service Supervisor, Xcite (Full-time opportunity)

Date: 19 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Customer Service Representative is responsible for improving the quality of services provided at Alghanim business functions. The job roles focused on taking preventative measures to deal with customers’ concerns and issues, being proactive prior to occurrence of problems and complaints. It also focuses on gently handling abused customers and defusing customer’s anger, demonstrating thoroughness in solving problems with great follow-up, the job roles also include demonstrating great knowledge of specialization of different Alghanim domains and functions.
 Job Responsibilities
 Answers customers’ queries
 Understands and fulfil customer needs and requirements.
 Maintains positive attitude during customers’ interactions.
 Ensures sales activities are handled in line with Alghanim policy.
 Supports in solving customer concerns/complaints.
 Works in coordination with Section Heads to provide excellent customer service.
 Keeps all company information including sales figures strictly confidential
 Follows Alghanim policies and guidelines
 Demonstrates high problem solving skills
 Practices high knowledge of Alghanim major functions and responsibilities
 Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
 Being aware of business KPIs and objectives
 Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
 Contributes to cost control and minimizing theft measures
 
Candidate Requirements
 2-3 years of experience,
 Strong English and Arabic language capabilities
 Strong communication, presentation and interpersonal skills
 Solving problem skills
 
Education Bachelor’s Degree

Customer Service Representative

Date: 14 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Field Service Supervisor is responsible for maintaining/repairing all/any products supplied by the organization, delivery services as per standards set by the organization
 Job Responsibilities
 <ul>
<li>Maintain of products that have been sold by offering on-site corrective and preventive maintenance as well as other after-sales technical support solutions.</li>
<li>on-the-job training and coaching to improve the company's overall technical customer service</li>
<li>oversee the diagnosis and resolution of field technical problems and suggest improvements to techniques and resolutions</li>
<li>provide technical assistance and support to engineers and customers whenever required</li>
<li>Management of workshop activities that includes workshop repairs , supplying backup machines to the field and cost effective repair of repairable assemblies</li>
<li>In charge of the calibration of the measuring devices and ensuring the proper functionality of engineers laptops</li>
<li>Take part in the planning for the “New Product Launch” assisting the Service and Stores Operations Manager and Services Delivery Manager for the required resources.</li>
<li>Advice the customer the repair cost for units not covered by service agreement or warranty.</li>
<li>Helps the contract sales team members in selling service contracts for machines that does not have a valid contract or warranty.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s Degree in Engineering</li>
<li>2-5 years of experience, preferably in Office equipment industry</li>
<li>Previous experience in Xerox is a remarkable advantage.</li>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Able to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education

Service Supervisor

Date: 26 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary Job Responsibilities
 <ul>
<li>Do proper costing of the Jobs in progress in Service areas, close the job cards on job completion after complying with the published pricing and discount norms and raise the invoices on the system and collect cash from customers.</li>
<li>Issuing customer receipts in the New Vehicle Showroom by selecting the correct payment type - KNet/Credit card, Cheque/Bank Transfer etc.</li>
<li>Processig customer refunds in the system.</li>
<li>Accurately and efficiently operate cash register; deposit the daily cash collected to treasury, bank or duly authorised collection agents as advised by the Cost office co-ordinator or Supervisor. Obtain due acknowledgment from the person receiving the funds on Fund Transfer forms for cash handed over.</li>
<li>Ensure all disbursements are carefully handled after verification of proper supporting documents as per company policy;</li>
<li>Ensure all receipts and payments are timely recorded in cash register and the documents are filed and stored in an orderly manner along with all the supporting documents (Invoices, job cards, receipts etc)</li>
<li>Sort, count and wrap coins and currency.</li>
<li>Reconcile cash in hand with balance in Cash register on daily basis.</li>
<li>Ensure that there is sufficient cash in the cash drawer</li>
<li>Ensure that all schedules, including month end reconciliations, relating to cash are prepared on timely basis.</li>
<li>Flexibility to work above business hours and weekends as needed.</li>
<li>Ad hoc duties as assigned by line manager</li>
</ul>
Candidate Requirements
 <ul>
<li>Knowledge of Bookkeeping and recording the accounting entries.</li>
<li>Preparing reconciliations and month end schedules.</li>
<li>Commerce graduate</li>
<li>Able to speak English and Arabic</li>
<li>Knowledge of Excel and Word</li>
<li>Minimum of 1 year experience in Cash handling and disbursements</li>
<li>Automotive Experience is preferred</li>
</ul>
Education

Costing Clerk

Date: 29 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Sales Specialist is responsible for setting the tactical objectives of the product sales in the light of the strategic vision and mission of the department; through managing the opportunity side of the business and creating profitable initiatives.
 Job Responsibilities
 <ul>
<li>Accomplishing sales objectives by managing staff; planning and evaluating the activities.</li>
<li>Developing and implementing the sales plans to accommodate corporate goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; carrying out actions; defining objectives; evaluating outcomes.</li>
<li>Recommending sales forecasting activities and setting the performance goals accordingly.</li>
<li>Reviewing and analyzing market trends to determine customer needs, price schedules, and discount rates.</li>
<li>Keeping in touch with industry and market leaders to anticipate any changes in the practice, governmental regulations, and report the same to top management with suggested actions.</li>
<li>Directing channel development activities and coordinating sales distribution by establishing sales territories, quotas, and goals.</li>
<li>Assigning sales territory to sales Specialists, Senior Engineers, Engineers, Senior Supervisors, and Supervisors.</li>
<li>Representing the company at trade association meetings to promote its services.</li>
<li>Delivering sales presentations to key clients in coordination with Sales Specialists.</li>
<li>Meeting with key clients, assisting sales team in maintaining relationships, negotiating, and closing deals.</li>
<li>Preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.</li>
<li>Monitoring and evaluating the services and products of competitors.</li>
<li>Attracting the right calibers and identifying potential career development opportunities for better employee engagement levels.</li>
<li>Accomplishing financial objectives by forecasting requirements; preparing annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions.</li>
<li>Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.</li>
<li>Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.</li>
</ul>
Candidate Requirements
 <ul>
<li>Bachelor’s degree in a related field.</li>
<li>Master’s degree / MBA is an advantage.</li>
<li>7 to 9 years of experience of which at least 3 years in a managerial level.</li>
<li>Strategic Thinking: Taking the lead in initiatives that exploit the most highly leveraged business and/or functional opportunities.</li>
<li>Communication: Openly communicating in an honest, persuasive, and articulate manner using multiple channels/media to ensure a message is clear, understood, and consistent.</li>
<li>Build Talents: Optimizing the inherent power of partnerships, teams, and diversity to achieve the vision and mission of the organization.</li>
<li>Performance Orientation: The determination to move things forward towards goal accomplishment while balancing organizational capabilities and resources.</li>
<li>Values: Visibly displaying behaviors that promote Alghanim Values in day-to-day decisions and all dealings with key stakeholders.</li>
</ul>
Education

Sales Specialist

Date: 8 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 Our Baristas are responsible for serving our customers the best beverage and food, while maintaining service and brand standards.
 Job Responsibilities
 
Deliver the highest levels of customer service in line with brand standards
 
Produce & serve all drinks and food to brand standards & recipes
 
Maintain stock levels/availability by replenishing display/fridges and rotating stock within company guidelines/planograms
 
Maintain standards of Health, Safety & Cleanliness
 
Upsell and demonstrate product knowledge by answering and suggesting to the customers to maximize sales
 
Operate the till in line with brand training
 
Maintain hygiene standards inside the store and patio area and regularly check that all areas are in compliance to company standards
 
Complete all tasks required by the daily cleaning schedule
 
Ensure all food & beverage items are delivered and displayed as per standard
 
Candidate Requirements
 
Friendly outgoing personality
 
Communicate confidently with customers
 
Flexible approach
 
Willing to learn
 
Shows initiative
 
Ability to work within a team and individually (dependent on volume of shift)
 
Reliable/committed
 
Worked within a customer facing environment
 
Worked in Hospitality/Retail Industry
 
Education High School / Diploma Bachelor’s Degree

Barista

Date: 29 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Pre-Sales Engineer is responsible for the implementation of the sales plan to achieve the target and increase the department growth by optimizing the sales and market share of the existing products, as well as preparing the pre-qualifications douments and communicating with vendors.
 Job Responsibilities
 <ul>
<li>Responsible for the quotations and the pre-qualifications of the required products and services.</li>
<li>Delivering the technical presentations to the sales team, explain the plans clearly and be ready for any customer enquiry</li>
<li>Clearly revealing the pros and cons of each brand/service and acting as an honest mentor to the sales team looking to keep the long term relationships with customers.</li>
<li>Communicating with the vendors, regarding the quotations, and ensure proper documentation</li>
<li>Preparing, reviewing, and qualifying the technical specifications of the products / services</li>
<li>Always looking for ways to improve the department profits by promoting the available services to satisfy the sales targets.</li>
<li>Maintain strong relations with suppliers, and source new channels for products and services</li>
<li>High ability to preparing the solutions and the technical specifications of the required services, and negotiate properly.</li>
<li>Being legally, socially, and environmentally responsible, acting as an ambassador presenting the professional and healthy image of Alghanim Industries.</li>
<li>Liaising with Marketing department to propose the necessary marketing tools.</li>
<li>Continuously keeping an updated vendors’ information.</li>
<li>Working in Tenders and RFP</li>
</ul>
Candidate Requirements
 Qualifications
 
Bachelor’s Degree in Engineering / Technology field
 
Experience
 
Up to 7 years of experience in direct sales activities. Working in the same field is a must.
 
Other Skills and Competencies
 
<ul>
<li>Creativity: Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.</li>
<li>Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.</li>
<li>Mechanical Skills: Having the ability to understand mechanical concepts and processes easily, ability to use equipment and tools will help in this profession.</li>
<li>Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.</li>
<li>Teamwork: Having to work well with others in order to get the job done.</li>
<li>Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.</li>
<li>Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.</li>
</ul>
Education Bachelor’s Degree in Technology

Sr. Pre Sales Engineer

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